Perk Reviews 679

Only the allowable range is very less

The features provided are reasonable, however it is yet another short-sighted service that prioritises flights over other forms of transport.
Upon logging in an icon or airline seating and the tab for flights are pre-selected and the most prominent.
If I search for a flight from London to Manchester it doesn't even point out that I'm likely wasting time as well as everything else flying when other forms of transport maybe faster and smoother, let alone better for society and the economy.

it's so easy and comfortable to book a business trip, at least for the employee.

Using travel perk makes to hard to modify any flight item that isn't done through Travel perk. Want to choose an extra leg room seat when your own company is too cheap to pay for one? Nope, errors with the provider. Want to upgrade your flight because again your own company is too cheap to buy a decent connection? Nope, you'll need to get through TravelPerks Ai chat agents for some ITIA code to make the change.

On the surface I see why companies like to use Travel Perk. But as a frequent traveller it honestly gets in the way and is clunky to use. After two years of business and sports travel using travel perk I wouldn't recommend the experience.

I was asked by company to use TravelPerk to Book Premium Economy long-haul. TravelPerk issued mixed-cabin with Economy. I was given repeated “100% guarantees” by recorded phone, chat, and even in writing that all legs were Premium Economy – yet the airlines system still shows Economy so I was the one raising questions. I wasted 8+ hours on Friday night (long past midnight), cancelling family plans, being told to “wait 10 mins” again and again. Dismissive advice like “do stretching in Economy” despite a back injury. Lies, contradictions, zero accountability, no interest from anyone in a "senior team" to resolve the issues – the worst travel service I’ve ever experienced

All was good for a couple of months but when we made changes to travel plans problems arose. The first time it took several days to hear back about change of date request.

The second time it took over a week. TravelPerk said there was a problem with the system and airline - this carried on for 10 (TEN) days when I was charged nearly 500€ without any explanation or warning. Numerous calls and emails later asking for a breakdown of the change fee - no replies. Appalling customer service

we have managed to get 2 vacations but need to login in to get another 2 vacations sorted, the website WON"T recognize my email anymore, Linda in Australia say's it a fault at my end, but even if I go directly to the website and do the AI site when I type in my email guess what it's invalid so at THEIR END they have decided we are not legit, what a shocking thing, and we asked advised them of this and silence, very disappointing if we can't get this sorted we will be advising friends to avoid this like the plague, if they sort it wonderful we will recommend them but I guess what is 1 customer

AVOID THEM IF YOU PLAN IT FOR BUSINESS TRAVEL MANAGEMENT

I work in industries where business travel is usual. Before travelperk, I used services from two different providers and was satisfied with the offered solutions, customer service and crisis situation management. Then I joined the team where travelperk was the main travel partner.

1. The customer support is terrible. All works fine and people are friendly as long as my questions are generic - does the hotel charge extra for an additional person in the room, breakfast menu etc., but once more serious problems occur - cancelled flights, strikes, etc. - they cannot find my flight, they don't see any issues at their end, and they don't offer any alternatives. Every sixth support agent can actually handle a crisis situation.

2. Poor payment management. The number of times they provided me with an e-cards to pay for a stay (attachment in the email), and the cards were rejected. 10+ group I travelled with using travelperk, could not check in because travelperk gave wrong payment instructions. Every person had a chat with travelperk support, and we kept getting different replies on why the payments were declined. The fun part here is that they were calling hotel managers and providing the same wrong payment instructions while assuring us on a chat that they had given new payment instructions for the hotel. We were standing side by side with hotel managers and comparing our answers. Pathetic. It took 1.5-2 h to resolve it. Keeping in mind that our flights were extremely early and we were tired, it did not help. Another example was when the travelperk assured they made payment to the hotel, but when we had to leave for the airport, as our taxi was already waiting, it appeared the payment was not completed. The taxi got cancelled, we almost missed our flight, and there was an additional at least €50 loss for our company to catch a new and more pricy cab to get to the airport. They admitted their mistake, but even after assuring compensation (by returning €50 to the company) - they never did it.

3. Overpriced flights. Together with a team, we started booking flights and accommodation, everyone at the same time. When the time came to check out, our total price increased by at least 15% for each (€1140 instead of €1000). We decided to make bookings using alternative solutions, and prices were even lower than those offered by travelperk. A week later, an additional team member decided to join us and booked a trip via travelperk. The price was around one grand.

4. Double standards. I used the concierge service after finding more convenient flight for a decent price. The flight was booked. However, once two other colleagues asked for the same - they were rejected with the explanation that the flight operator is not trustworthy. The flight operator was Ryanair. Couple of months later, I started seeing Ryanair flights in travelperk system.

They might offer a good B2B rate, but the company's accumulated loss is quite high (more expensive tickets, accommodation rates, and other non-booking-related costs due to poor payment management).

Really great app. Very easy to use, and when I had to get in touch with customer support they responded instantly and helped me, calling up hotels for me etc. Highly recommended.

Constant email marketing from them, when no enquiry was made. Cold calling to the extreme.

Do NOT book travel through TravelPerk. The flights and hotels will cost you or your business MORE MONEY and their customer service is AWFUL.

I was given incorrect information multiple times and ended up having to deal directly with the airline myself when they made an error on my booking. This company is the WORST.

Disappointing to see a team unable to even hit “Add” on LinkedIn to connect with someone who’s worked in the same industry and role.

I’ve led partner marketing in travel tech myself, so it’s surreal to get ghosted over something as basic as hitting “accept” — no respect, no courtesy.

Honestly, if you’re in the business of relationships and can’t manage the simplest professional interaction, it says a lot about the culture. Hope things improve, because right now it’s just embarrassing.

Go online to change your flight

“There’s an issue with our flight provider
We’re sorry, we’re having an issue getting data from our flight provider. You can try again in a few minutes or send the request for an agent to pick up.“

🧳 What Travellers Actually Want
• Best price for flights/hotels
• Loyalty points with airlines/hotels
• Control over their bookings
• Fast, easy changes when plans shift
• Comfort and upgrades if possible

⸻

🏢 What TravelPerk Delivers
• Prices are typically the same as public rates
• No special deals or perks over direct booking
• Loyalty schemes like Avios, Hilton Honors, etc., might not track properly
• You’re often locked into their system—less flexibility than booking direct
• Support is company-centric, not traveller-first

There is no cost difference to use them rather than going direct. They add zero value. Just a useless intermediary with a pretty website. Hope they go bust soon.

Shitty ass app - wouldn't refund the return trip of a round trip which is days from now. I hope the employees get a taste of their own medicine when they book a flight themselves

AVOID!!BEWARE OF THE FLEX POLICY – MISLEADING AND COSTLY
BEWARE OF THE FLEX POLICY – MISLEADING AND COSTLY

This company used to provide good service, but now it feels like they’re just looking for ways to take advantage of their customers.

I paid an extra €33 for the Flex option, expecting it to give me flexibility if my plans changed, as advertised. When I needed to change my return flight, I was under the impression that Flex would cover 80% of the cost, as stated. The change went through, but to my surprise, I was charged the full price for both the change and the new ticket, more than the original fare.

When I contacted customer support, they told me that Flex only applies to cancellations, not changes. Seriously? So if I had canceled and then rebooked, I would have been covered, but because I used their self-service tool to make a change (which they prompted me to use), I ended up paying much more. It feels like a loophole designed to avoid responsibility.

This is incredibly misleading and frustrating. Companies should respect their customers and make things easier, not harder. I expected better.

There are 0 advantages in using it, on the contrary it makes changing flights or booking a bnb extremely difficult. You are better without it.

I would give it zero stars if I could. Tried using concierge service to book complicated travel and they just didn’t do it. No communication, no response. When I contacted help all they would say is the team is “working on it”. I lost available flights and at the end just booked it myself leg by leg. I will actively be campaigning my company to use a different app.

TravelPerk has consistently fallen short of expectations for managing my business travel. The platform demonstrates a poor understanding of the coordination needed between outbound and inbound flights, often resulting in confusing or impractical itineraries that require travelers to search for better options themselves.

Customer service is another major issue. Response times are slow, and when you do finally get support, the agents rarely go beyond basic troubleshooting or scripted responses. Most of the solutions recommended by TravelPerk’s support team ultimately require the traveler to make changes themselves online, rather than resolving the issue directly or advocating for the traveler’s best interests. This hands-off approach defeats the purpose of using a travel management platform, especially when urgent changes or support are needed.

Overall, TravelPerk does not act proactively or with the traveler’s convenience in mind. The lack of genuine support and the need for travelers to handle many issues themselves make the service unreliable and not worth the investment for companies seeking a truly supportive travel management solution.

The absolute worst platform for booking travel. Rude and incompetent customer service agents. They modified seats without warning. They are unable to get pre check on boarding passes. Use any other service than TravelPerk.