Travelnest Reviews 5,280

The property that I booked via booking.com is clearly advertised as being a 1-bedroom house and states that I would have the whole place to myself. It also mentions other features such as a garden and a balcony with sea-view. On arrival at the property I found that what was offered is a room in a 3-bedroom shared house; the bathroom is shared with another couple staying in the house. There is no garden, no balcony and no sea view. None of the photos in the listing are of the house that I am staying in. They are clearly all from the house next door, also owned by the same host, which is much more attractive. I took up the issue with the host, who has blamed travelnest for the inaccuracies in the listing, stating that travelnest created a false listing using his photos. I emailed travelnest to try to address the issue but they haven’t replied.

At least these reviewers had the chance to stay in the accomodation.
Review as follows,
Booked Accommodation January 2025
Full amount paid, no refunds.
Contacted the host telephone number 14th Jan 2026, after not receiving an email or any contact a week before the occupancy. The txt did not send to the number, tried ringing, no reply. Contacted customer service number provided, agent from Travelnest answered. Could hardly hear him or understand what he was saying, kids shouting in the background, plus his accent, hard to comprehend. Relayed my concerns about been unable to contact host, he said " you will receive a communication a week before ", this was 2 days before. Told him I'd rang the number, no reply, he said I will give them a ring, whilst on hold. He came back saying he was unable to contact them either. He proceeded to say you will receive contact from the host, after he has sent an email to them. He continued to read his script and asked if there was anything else he could help with, what can you say. Thursday 15th January 2026, I received two generic emails from Booking.com and Travelnest, with no definite confirmation from the host. Bearing in mind the full amount had been taken from my card of £508.75, in January 2025 and no guarantee of a property to occupy. I had train tickets booked and tickets bought for Alexandra Palace, in preparation. Iam not happy with the service provided and professionalism of associated parties involved. I look forward to your investigation of these matters and await your reply. SCAM is the word of the day.
Would not use Booking.com or Travelnest again. Will be telling this story on any social media platform I use.

No consideration for hosts.
Just their own pockets
Be warned

Please see bookings review

The apartment is in a great location, and has good secure parking.
Directions to find it were good.

However, there is no welcome pack or instructions how to operate anything. We worked out most things for ourselves but couldn't connect to Wi-Fi. Despite several attempts to contact the owner there was no response, and a call to Travelnest just directed us back to the owner.
The apartment was not the one in the promotional pictures, and could do with a refresh. The view was not quite the City views advertised.
It has the potential to be so much better.

Travelnest confirmed our booking and then asked us to cancel it one day before check-in, claiming the property was no longer available.
This came immediately after I sent a polite message asking whether a late checkout might be possible. Instead of a normal response, they cancelled the stay entirely.
Our plans involved multiple people and had already been arranged. The lack of responsibility and customer care shown here is shocking.
Accommodation providers should understand the consequences of cancelling at the last minute — Travelnest clearly doesn’t.
If you plan your travel with Travelnest it will be a TravelFail.

I did not purchase from you. I purchased from hotel.com. The info I was given said free parking when I got to the apartment I had to pay £30 for the 3days. Had I known about the true cost of parking I would have gone elsewhere.

Rum down properties, ignorant customer service
Would. Never stay at a travelnest property again, property had no heating, had cracks in the walls, they called it a chalet farm stay but I wouldn't put a cow in it

Horrendous. As a host I have watched this company decline over the years. I had up to 4 properties on with them. Now they have added a fee of 160+ VAT to cancel a booking for any reason - that does not go to the guests - but straight profit. No telephone service. And boy, when you reach them are they defensive. Tried to charge me fees for their errors, take no accountability. Terrible, Terrible channel find another. I also deal directly with the channels. There are no penalties imposed for cancellations in emergencies or within 24 hours etc. So to suggest the £160+ VAT is paid to the channel is another example of the disregard to hosts given.

Easy and simple

The apartment was clean and comfortable.
Unfortunately no checking in information was given, which led to a very delayed checking in whilst we tried to find out where to get keys from.
The tv and internet would not work.
The person serving at the front desk tried to be helpful and remedy the situation.

Great location in a lovely village. The property was comfortable, clean, and well provisioned with everything we needed.

We stayed in a flat in Liverpool over New Year. The cleanliness of the apartment wasnt great. Dust and fluff in the corners of most rooms. We found a cooked sausage under the sofa (god knows how long it had been there) when we moved it after dropping something under. There were 2 used cotton buds in the corner of the livingroom. The place wasnt unliveable but it certainly felt like someone had been living there right up till last minute before wd arrived. The windows are in very poor condition and cohld do with being replaced. The condensation in the windows is really bad. The mattress on the double bed was very thin and you could feel the springs through it. We had to keep an eye on the smart metre and message the host when it was running low or on emergency to have it topped up which wasnt great, felt like you were constantly watching as the heating had to be kept on all day and night due to how cold the apartment would get. A thicker duvet would have been better as it was very thin. As I said the apartment wasnt unliveable but not the most comfortable stay

The Wifi wasn't on and then it wasn't plugged in so ran out. There was no connection lead to plug it in.

Small place and cold ..no heating and kitchen?it’s not worth the money!!rude people as well

We never stayed due to me and my son being unwell last minute and tried to cancel and get at least a partial refund as it was a 2 night stay but that was refused so we ended up having to pay the full amount. Dissapointing and very expensive.

Fantastic setting. Excellent communication and easy to find. Extremely well equipped kitchen. House was spacious and had a really relaxing feel. The Christmas decorations were an amazing surprise which made us feel so welcome. Could hear the sound of the sea with an unimpeded view. Just wonderful.

Lovely place, family really enjoyed spending Christmas there

Well located close to tube station, ground floor flat, quite noisy when people leave the nearby station at night, small double beds

Great flat with everything we needed! Super spacious with nice views. Easy to find! Good communication with the hosts ☺️