Travelnest Reviews 

5,309
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 1,053 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the excellent locations, finding them convenient for exploring and close to various amenities. Reviewers consistently praise the friendly and helpful hosts or staff, and many found the accommodations clean, comfortable, and well-equipped. However, some customers noted significant issues with cleanliness, property maintenance (including mould, damage, and dirty bedding), and booking accuracy, such as properties not matching descriptions or difficulties with check-in and communication. Additionally, a few reviewers mentioned specific facility problems, like non-working TVs, unsatisfactory showers, or inadequate cooking amenities.

What people talk about most

Location

Reviewers mention positive feedback about location, often describing it as perfect for their needs and very... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with some reviewers praising the perfect... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the attention to detail, comfort, and... See more

Staff

Consumers find staff to be positive, with many reviewers praising the helpfulness and friendliness of hosts... See more

Product

People report ambiguous experiences with product quality and descriptions, with some customers noting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Looked newly refurbished lovely and comfy. Blankets / throws and beds fab. Intercom did not work resulting in several trips down to open the door for the daughter. Shower also not as good as I have... See more

Company replied

Rated 4 out of 5 stars

Clean & tidy & easily found Great area to spend a weekend Would definitely use again. Only problem was we could not get the TV to work. Perhaps some information on local amenities would be helpful

Company replied

Rated 4 out of 5 stars

We had a family weekend away just before Christmas. The location was really good in Derry for us, near city centre and to experience all that is Derry. The house was clean and spacious for a big gr... See more

Company replied

Rated 3 out of 5 stars

The apartment is in a great location, and has good secure parking. Directions to find it were good. However, there is no welcome pack or instructions how to operate anything. We worked out most... See more

Company replied


Company details

  1. Vacation Rental
  2. Business to Business Service
  3. Holiday Accommodation Service
  4. Software Company

About Travelnest

Written by the company

Discover why thousands of hosts choose Travelnest

Travelnest helps holiday rental owners thrive by combining technology with a human touch.

Every customer is matched with a dedicated property expert who delivers ongoing support, tailored recommendations and proven, data-led strategies to maximise bookings.

We make it simple to list across major platforms like Airbnb and Booking.com, while our experts help you stand out.

We're proud to be partners in your success, offering expert advice backed by real-time performance data.

Property Experts Global exposure Calendar sync Smart pricing Mobile app Get started

Contact info

3.6

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.6

All reviews

(5,309)

988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy site to use with great customer service and places to stay

We had a fantastic stay! Due to some last-minute travel logistics, we needed to reduce our stay time, and we were accommodated quickly and without any hassle. Our host was incredibly kind and thoughtful— they even put up decorations for our wedding in the area, which made us feel especially welcome. We also received a lovely hamper on arrival, which was such a warm touch.

The house itself was spotless, beautifully maintained, and had everything we needed for a very comfortable stay. Location was ideal for exploring the island. Overall, it was a wonderful experience from start to finish, and we wouldn’t hesitate to stay here again or book through Travelnest in the future. Highly recommended!

15 November 2025
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Reply from Travelnest

We're so glad you enjoyed your stay! We appreciate your kind words about the accommodation and the thoughtful touches. It was our pleasure to accommodate your change in plans and add some wedding decorations. We are delighted that the location suited your island exploration. Thank you for recommending us!
Regards,
The Travelnest Team

Rated 4 out of 5 stars

City Chic

Great location right in heart of Leeds so walking place to place was easy.

Good value for money, very clean, comfortable and well equipped.

Customer service was good and prompt when I had to call for entry codes etc

All in very good. Will no doubt end up staying there again.

26 November 2025
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Reply from Travelnest

We're happy you appreciated the central location, cleanliness, comfort, and amenities. It's great to know our customer service was helpful. We appreciate your intention to return!
Regards,
The Travelnest Team

Rated 1 out of 5 stars

Scam - doesnt exist

Scam. Doesnt exist - the map takes you to the middle of the bus parking spots in the bus station, all messages unanswered and numbers are to dead lines. The map on air bnb takes you to another non existent patch of land between a gas station and a bank. Emailed travelnest and booking.com and no response.

26 November 2025
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Reply from Travelnest

We appreciate your feedback and apologize that you experienced difficulties finding our location. We're sorry for the lack of communication and are looking into these issues. Thank you for bringing this to our attention.

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Comfortable, Clean & Friendly.

The van was comfortable and spotless. Daniel was veru helpfull when we needed to stay an extra night at short motice.
My only problem is the reception is not marked. A simple arrow would have beem a great help on the dark November nights. But dispite this I will certainly stay there agsin if I a.m in the area.

25 November 2025
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Reply from Travelnest

We're glad you found the van comfortable and spotless, and that Daniel was helpful. We appreciate your feedback regarding the reception signage and will look into improving it, especially for those dark November nights. We look forward to welcoming you again! Regards Travelnest Support

Rated 1 out of 5 stars

I have been booking an Apartment via…

I have been booking an Apartment via booking and it seemed to be linked with Travelnest. The Appartement we booked was not available, the Appartement we got was much smaller, the kitchen in the same Room Like the bedroom, the washingmaschine was still in use and it was not cleaned at all, I found a dead rat in front of the door. I tried to contact the Host, who couldn‘t provide an Appartement Like described. So I cancelled the booking with the Host, who told me that she will refund the Money, however this never happend. I contacted booking and the Host several times, no answer. Very disapointing.

19 November 2025
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Reply from Travelnest

We're very sorry to hear about the issues you experienced with the apartment, its condition, and the lack of communication regarding the refund. We're taking your comments seriously and will investigate how we can improve our services to prevent similar situations.

Regards,
The Travelnest Team

Rated 4 out of 5 stars

All you need is there

clean
comfortable
all needed kitchen tools
waschmachine
swimmingpool
parking place

18 November 2025
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Reply from Travelnest

We're happy to hear that you found our place clean and comfortable with the amenities you needed. Thank you for your positive feedback!

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Nice house with parking

Nice house with parking

23 November 2025
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Reply from Travelnest

We're glad you appreciated the house and parking. Thank you for your positive feedback; it means a lot to us.

Regards,
The Travelnest Team

Rated 2 out of 5 stars

Very poor communication

We were told that the apartment building did not have a lift and that the flat was on the sixth floor. In fact the flat was on the 4th floor of a very attractive building WITH a lift!

We were also told to pick up the keys in Earls Court. Fortunately, I know London well and questioned this advice and was told that,In fact, the key pick up location was a nearby shop in St John’s Wood. If I had been a stranger to the city this wrong advice would have made the start of the vacation very stressful.

I also questioned the flat number which was given as 4.0. When we arrived we were lucky to encounter the concierge who told us that the actual designation of the flat was 4 O (ie on the 4th floor where the flats were identified by letters of the alphabet NOT numbers).

All in all, your communication was very poor.

The flat itself was good as was the area which was peaceful and it had very good public transport almost from the front door.

22 November 2025
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Reply from Travelnest

We appreciate you bringing these communication issues to our attention. We're sorry for the incorrect information regarding the lift, floor number, and key pick-up location; we recognize the frustration this caused. We're glad you liked the flat and its location. We will investigate these points to improve our service.

Regards,
The Travelnest Team

Rated 3 out of 5 stars

Nice large apt

The apartment is large and the two bedrooms with king size beds are nice, however the common seating area is smallish and the seating not all that comfortable (no couch). Otherwise it has what a traveler needs for a stay of up to a week kitchen wise. It is on a pretty busy street so there is some noise, and if you are sensitive to that you might look elsewhere. I slept fine.

20 November 2025
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Reply from Travelnest

We appreciate you taking the time to share your experience. We're glad you found the bedrooms and king-size beds to your liking. We'll consider your comments regarding the seating area and street noise as we look for ways to improve our guests' stays.
Regards,
The Travelnest Team

Rated 5 out of 5 stars

The cabin was perfect in every way

The cabin was perfect in every way , very clean and very comfortable, the location was also perfect with a lovely enclosed garden for our granddaughter and dog to play in.
There is a huge field a few steps away from the cabin which is great for walking around with the dog , we will 100% be booking again 😀

20 November 2025
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Reply from Travelnest

We're happy to hear that you found the cabin perfect! It's great to know you appreciated the cleanliness, comfort, enclosed garden, and nearby field. We appreciate your intention to book again.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

AWFUL. AVOID

We had a terrible experience with this rental and Travelnest have washed their hands of all responsibility too.

We arrived at this apartment and it was freezing cold like it hadn't been occupied for months. And the smell was horrendous. At 1 point my husband opened the fridge to see if that's where the smell was coming from and the smell that came out of the fridge was ghastly you could smell it from rooms away even after the door had been closed.

We decided that we couldn't stay in the apartment (our children were by this point crying as it was so cold inside)

We contacted the host to ask about the heating as there where no instructions left anywhere to tell you how to use this. They did eventually get back to us and tell us that they would be round to sort things out but we never saw them, we managed to source a hotel about 15 minutes away and went there instead at great expense.

We informed the host that we would were leaving and got no response from them.

When I tried to complain to Travelnest they told me that the issue of a refund was up to the host who of course denied this as apparently us putting the heating on was a "fire risk" just what you want to hear when your children were supposed to be staying there for 2 nights in Scottish winter.

AVOID AT ALL COSTS

14 November 2025
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Reply from Travelnest

We're very sorry to hear about the terrible experience you had with the rental. We understand your disappointment with the condition of the apartment upon arrival, especially concerning the temperature and odor. We'll investigate this issue and address it with the appropriate parties. Thank you for your feedback.

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Gorgeous home from home...we couldn't…

Gorgeous home from home...we couldn't have enjoyed the stay more

20 November 2025
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Reply from Travelnest

We're so happy that you enjoyed your stay and felt at home. Thank you for your wonderful feedback; it means a lot to us. Regards Travelnest Support

Rated 5 out of 5 stars

Just Perfect 👌

We had a wonderful stay in this stunning house. The host was also very helpful. We would highly recommend this property.

14 November 2025
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Reply from Travelnest

We're happy to hear that you had a wonderful stay in the house. We appreciate your kind words and are so glad that the host was helpful. Thanks for recommending the property!

Regards,
The Travelnest Team

Rated 1 out of 5 stars

Not a good experience

Not a good experience.
Had to wait outside in the storm for 20 mins waiting for a key.
No sheets for the sofa bed and it didn’t look very clean.
No bolt on the front door so didn’t feel safe as anyone could have a key.
And no towels at all, even though it advertised that it had towels. So we couldn’t have showers or even dry our hands after a long journey. No response when texting and calling asking for towels. In the end we had to go out and buy our own.
Not a good experience.

20 November 2025
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Reply from Travelnest

We're sorry your experience was unsatisfactory. We regret the wait, cleanliness issues, missing amenities, and lack of communication caused inconvenience. We'll address these concerns to improve our service. Thank you for your feedback.

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Fab Accommodation

Great location and great value for money. Will definitely stay there again

19 November 2025
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Reply from Travelnest

We're glad you found our location great and the price valuable. We appreciate your feedback and look forward to your next stay with us!

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Really nice apartment with great…

Really nice apartment with great facilities. Hot tubs was a great bonus. Coupe book again

12 November 2025
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Reply from Travelnest

We're happy to hear that you enjoyed the apartment and its facilities, especially the hot tubs! Thank you for your positive feedback; we appreciate it and hope to welcome you back.

Regards,
The Travelnest Team

Rated 4 out of 5 stars

Modern,clean and comfortable

Modern, clean,comfortable and all appliances you could need.I Would recommend to anyone visiting Dundee needing a central location.Pet friendly a bonus.

18 November 2025
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Reply from Travelnest

We're happy to hear that you found our location convenient and the facilities comfortable and well-equipped. We appreciate you recommending us and are glad the pet-friendly aspect was a bonus!

Regards,
The Travelnest Team

Rated 1 out of 5 stars

I have booked to stay in a property…

I have booked to stay in a property next April and have tried various ways to contact the host and no one is responding to me, not a good start....

25 November 2025
Unprompted review
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Reply from Travelnest

We're sorry to hear that you have not received a response. We will investigate why the host is unresponsive and work to resolve this. Thank you.

Regards,
The Travelnest Team

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