Travel Department Reviews 

5,412
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 543 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional tour guides for their extensive local knowledge, friendly helpfulness, and genuinely caring attitude throughout the entire journey. Travelers also appreciate the well-organized daily excursions, exceptionally comfortable accommodations, and smooth, punctual transportation services. People consistently state that everything runs smoothly from check-in to the final day. Though some customers noted that certain evening meals could be improved, describing food choices as less satisfying compared to breakfast. Others mentioned occasional issues with heavy crowd congestion at popular tourist locations or minor delays during airport passport control.

What people talk about most

Staff

People report positive experiences with staff, highlighting exceptionally knowledgeable and helpful tour... See more

Holidays

Customers consistently note positive experiences with holidays, praising the stress-free organization and... See more

Location

Users describe positive interactions with location, highlighting excellent hotel positions and stunning... See more

Service

Clients share positive opinions on service, highlighting that everything goes like clockwork with efficient... See more

Quality

Customers had positive experiences with quality, highlighting that accommodation and food were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more

Rated 5 out of 5 stars

A fabulous week in Sorrento looked after by the wonderful Cinzia. We love the Travel Department and will be booking again next year. The Sorrento, Amalfi coast and Pompeii holiday was stunning. We fel... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,412)

520 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great trip to Egypt

Our trip to Egypt was a fantastic experience. Everything was excellent, the hotels we stayed in, the river cruise where the staff and the food were exceptional.
And we were blessed to have an outstanding guide in Dodi. He is extremely knowledgeable, patient and best of all great fun. We had a tremendous trip.


11 April 2026
Unprompted review
Rated 5 out of 5 stars

We have just returned from a fabulous…

We have just returned from a fabulous and very memorable holiday Highlights of Vietnam with The Travel Department. From the beginning right up to the end the entire trip was brilliantly organised. Everything worked like clockwork. Our guide Jimmy Chung was superb from the moment we met him until we said Goodbye to him at Saigon airport. We were with a terrific group of people who all contributed to making the experience even more special. We are looking forward to booking our next holiday with The Travel Department.

1 May 2026
Rated 5 out of 5 stars

Guided tour with best of Egypt

Egypt Ciro 2 days, 7 days Nile cruise ,the 3 day beach resort. Very well organised on all levels and events. Tour Guide Aimen (nickname Dodie) was engaging, exceptional well informed on subject matters and friendly (5*)

11 April 2026
Unprompted review
Rated 4 out of 5 stars

Cairo, Nile cruise and Hurghada

Great trip, well organised and run by the great and knowledgeable Dodi. Surely the best guide we could have had. The only flies in the ointment were the fact that, due to a wait of over an hour in Cairo passport control, the coach left without us. Resulting in us having to pay €40 for a taxi to the hotel. No apology or refund. The cruise boat, while comfortable was very old and dated. The food on board wasn't very good, although there was plenty of it. Almost everyone in our party of 40 had stomach upsets (or worse).

11 April 2026
Unprompted review
Rated 4 out of 5 stars

Montenegro experience

Our hotel was huge set in beautifully maintained grounds with well appointed swimming pools. The beach was very accessible and the town of BUDVA was within walking distance on a beautiful coastal walk. Staff were very helpful and friendly. Good choice of food for all meals.

1 May 2026
Rated 5 out of 5 stars

Very good guide Ingrid from the first…

Very good guide Ingrid from the first meet up and throughout the week, she was a great guide. The hotel was very nice, and very cental, lovely staff especially the staff in the breakfast room, who were funny and jolly. I was very happy with my accomodation. The daily tours were fabulous. I would have preferred more time in the Rothchilds gardens than Nice, but that is my opinion. All went swimmingly as usual with travel department. I shall be back on tour with TD soon.

31 March 2026
Rated 5 out of 5 stars

Egypt - fantastic

Our trip to Egypt was amazing.
It was faultless start to end.
The guide, Dodi, was friendly, helpful and extremely knowledgeable. He took great pride in his county and his work, he couldn't do enough for us.
The optional trips are well worthwhile.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Dad’s Army!

Dad’s Army !
We recently completed a 3-city tour of China with Travel Department, and I can honestly say it exceeded all expectations. The entire trip was exceptionally well organised from start to finish, with every detail carefully thought out.

A special mention has to go to our local representative, Jack. He truly made the experience seamless. Everything was arranged perfectly—no long queues, no confusion, and every day ran like clockwork. He ensured everyone was ready and comfortable for each excursion, and there were absolutely no hiccups along the way.

On the rare occasion that a small issue arose, Jack handled it with complete professionalism and efficiency. He was also great company during longer journeys, keeping us entertained and making the travel time pass quickly.

His dedication, organisation, and warm personality played a huge role in both the smooth running and overall enjoyment of the trip. It’s clear he takes great pride in what he does.

I would highly recommend this tour and Travel Department to anyone considering a similar holiday. I’m already looking forward to my next trip—and fingers crossed, I’ll be lucky enough to have Jack as our rep again!

16 April 2026
Rated 5 out of 5 stars

China April 2026

We recently booked a trip to China with the Travel Department and we had the most amazing experience. The local guide, Jack, made the holiday run super efficiently, he was a wealth of knowledge and information, and he was super enthusiastic. The transfers were flawless and accommodation etc. was first class. Highly recommended !!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Costa del Sol

We recently returned from a trip to the Costa del Sol, including Nerja, Malaga & Granada. We stayed at the Ibersol Almuñécar Beach & Spa. The hotel has a great location just off the seafront. The staff, for the most part, were excellent, both friendly and efficient. The trips were both interesting and worthwhile, and the driver(whose name I forgot) was excellent. We struck it lucky with the group, who were great craic. Our guide Claire was just brilliant. Nothing was too much trouble for her. The only slightly negative point was the quality and choice of the main course on a couple of nights; aside from that, the choice at breakfast and the evening meal starters were the stars of the show. Overall, we had a great holiday.

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Travel department Maderia walking holiday

Guides and walks excellent. Tough terrain and quite dangerous but managable if youre a walker already. Selection of walks on various parts of island great as you get completly different perspective. Pick up from airport and bussed around excellent. Packed lunches amazing. Very impressed..

20 April 2026
Rated 4 out of 5 stars

The early starts were worth it

The hotel accommodation was excellent. The river cruise and the visits to the museum the tombs and the temples were enjoyable and informative and the guide Dodi was top notch. I have nothing negative to say about the trip and wish it could have been a little longer.

11 April 2026
Rated 5 out of 5 stars

Rome and Assisi

We went on the Rome and Assisi trip in April 2026. The hotel and the food was very good. The tour leader Carlotta is fantastic, She is so good at her job and knowledgeable. The trips were all excellent, we particularly enjoyed Assisi and Tivoli. We did two optional trips to Monte Cassino and Castel Gandolfo. We throughly enjoyed the optional trips.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Lake Garda trip

Just back from a trip with travel company would highly recommend it. Was amazing from start to finish. All you need to do is turn up and everything is organised for you. Amazing week and will definitely be booking another trip

26 April 2026
Rated 5 out of 5 stars

City break to Madrid

I enjoyed my city break to Madrid very much ,lovely hotel ,location was good ,the guide was very good & gave good recommendations of places to see & ways to get around.

15 April 2026
Rated 5 out of 5 stars

Five day Easter Trip to Rome

Our Tour Guide, Carlotta, was fantastic. She looked after us all so well from start to finish and was a pleasure to deal with.
The hotel, the Adesso, was terrific for several reasons; the breakfast was excellent, as was the food in general as we took dinner in the hotel on one evening. The serving staff were so attentive without being intrusive and the meal was so enjoyable. Their overall most important asset is their wonderful Staff all of whom offered great hospitality. Another very important thing about the hotel is it's location. With every mode of transport, metro, bus, train, taxi being available within minutes walk of the hotel, one is never far from anything, particularly the centre of Rome and all the fantastic things it has to offer from culture, sight seeing, restaurants etc. We even fitted in a day trip to Tivoli by train. This was a very memorable holiday for all the right reasons, unlike the trip we took about two year's ago staying in the Albani Hotel. We would not have taken this holiday if the TD was still using that hideous hotel.
Thank you for this wonderful Rome holiday, it was a great experience.

2 April 2026
Rated 5 out of 5 stars

Great solo trip to Egypt

Great solo trip to Egypt, April 26 with a large group of easy going people up for the craic. Group led by "Dodi". Everything went smoothly and any minor issues sorted out immediately. Dodi did a great job of managing the group and the entire tour with good nature and great local knowledge.
Highly recommend to anybody with Egypt and a nile cruise on your bucket list.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Our trip to Egypt was an amazing…

Our trip to Egypt was an amazing holiday and much more than we ever imagined. The organization was second to none and made things so easy and stress free and it allowed us to relax and enjoy the trip. Our tour guide Dodi was friendly, helpful and entertaining. His knowledge was truly remarkable. His pride in his Country and the History of Egypt was plain to be seen, overall he was a lovely man. Thanks again to Travel Department for a wonderful holiday.

24 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look