I have just got back from 15 days away- Singapore, Melbourne and Sydney. The flights and hotels were so well organised, and I had all of the information needed well in advance, including info to manag... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dawson was our consultant for booking a multi centre trip in Thailand. He was friendly and helpful even when making multiple changes at the final stage of booking checking for the best deals and revi... See more
Company replied
My trip is not until next year so this review is purely on the booking stage but Rachel Gomez has been excellent at helping me book what will hopefully be a fantastic trip to Vietnam. Her communicatio... See more
Company replied
I have booked with travel centre many times and I always go to the same agent Adam Walker who looks after me and gives me great service and great trips and his experience to give the best possible tri... See more
Company replied
Company details
About Travel Center
Written by the company
Travel Center is an award-winning travel agency, connecting UK travellers to destinations across the globe with unbeatable value. As part of the trusted Moresand Group in London, we’re proud to be ABTA, IATA and ATOL certified—ensuring your journey with us is secure and financially protected. With over three decades of industry experience, we’ve built strong relationships with top airlines and hotel partners to deliver the best deals, every time. Backed by glowing Trustpilot reviews and a dedicated team of specialists, Travel Center makes planning your next escape easy and worry-free. Your perfect trip starts here—book with confidence, travel with ease.
Book The Best Flights Popular Multi-Centre Holidays Top Cruise Holidays Holidays to Sun Siyam Iru Veli Grand Prix™ Holidays Visit Our Travel BlogDriven by Decades of Award-Winning Service
Plan Your Journey with One of the UK's Most Trusted Names in Travel
Here's a list of all the awards we've won (so far):
🏆 Winner – Best Travel Company to the Indian Ocean (2025)
🏆 Winner – Best Travel Company to East/Southeast Europe (2024)
🏆 Winner – Best Travel Company for All-Inclusive Holidays (2024)
🏆 Winner – Best Travel Company to the U.S.A. (2024)
🏆 Winner – Best Travel Company for Sports Tours Holidays (2024 & 2023)
🏆 Winner – Best Travel Company for City Breaks (2021/22)
🥈 Silver – Best Travel Company for Sports Tours Holidays (2025)
🥈 Silver – Best Travel Company to Central/Northern Europe (2024)
🥈 Silver – Best Travel Company to the Indian Ocean (2024)
🥈 Silver – Best Travel Company to Sub-Saharan Africa (2023)
🥉 Bronze – Best Travel Company for Wildlife & Nature Holidays (2025)
🥉 Bronze – Best Travel Company for Tailor-Made Holidays (2025)
🥉 Bronze – Best Travel Company to Southeast Asia (2024 & 2025)
🥉 Bronze – Best Travel Company to the Far East/Central Asia (2024)
🥉 Bronze – Best Travel Company to Nordic Destinations (2021/22)
At Travel Center, our passion for creating unforgettable holidays continues to earn industry-wide recognition. With multiple prestigious awards from the British Travel Awards, including new honours in 2025, we are proud to be recognised across a diverse range of destinations and holiday styles. From all-inclusive escapes, city breaks and sports tours to tailor-made journeys, wildlife adventures and long-haul travel across the Indian Ocean, Southeast Asia and beyond, our commitment to quality, value and service sets us apart. These accolades reflect the dedication of our expert team and the trust of thousands of happy UK travellers. Discover why we’re award-winning—and let us help you plan your next holiday with confidence.
Contact info
12 Stephen Mews, W1T 1AH, London, United Kingdom
- 0207 612 7222
- info@travelcenter.uk
- travelcenter.uk
Nominated in 6 British Travel Awards
4.8
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We received the best curtersy ever
We received the best curtersy ever. The staffs were very friendly and patient. Very helpful and caring .
Thanks to you all
12 June 2026
Reply from Travel Center
Hi Peter,
Thank you so much for your kind feedback! We’re delighted to hear that you received such a positive experience with our team.
It’s wonderful to know that our staff were friendly, patient, helpful, and caring throughout your interactions with us. Providing excellent customer service and making our customers feel valued and supported is exactly what we strive for.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you again for your support, and we look forward to assisting you with your future travel plans.
Warm regards,
Team Travel Center
I had the pleasure to have my first…
I had the pleasure to have my first booking with Jamie. I have booked for my coming birthday to the 3 night gateway to Dracula’s castle. First time using a travel agency as well and I was a bit nervous but Jamie was very helpful and patient with my endless questions 😂. Very happy with the service and very accommodating with my few change requests.
11 June 2026
Unprompted review
Reply from Travel Center
Hi Anna,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your first booking experience with Jamie.
It’s completely understandable to feel a little nervous when booking through a travel agency for the first time, so it’s fantastic to know that Jamie made the process easy, reassuring, and enjoyable for you. We’re especially pleased that he was patient with all your questions and accommodating when it came to your change requests.
Your upcoming 3-night getaway to Dracula’s Castle sounds like an amazing way to celebrate your birthday, and we’re thrilled to have helped make it happen.
Jamie will be delighted to hear your kind words and appreciation. Thank you for placing your trust in us for your first booking experience.
We hope you have a fantastic birthday trip and create some unforgettable memories!
Warm regards,
Team Travel Center
Holiday to Japan for 2027
We would like to Thank Barry Kent at the Travel Center for his excellent service. Barry was incredibly patient, helpful and Knowledgeable throughout the whole booking process. He took the time to answer all our questions and explained various options available and helped us find the right holiday to Japan without making us feel pressured.
We feel confident in his advice and the itinerary he has recommended for us and would highly recommend Barry and the Travel Center to anyone looking to book a holiday.
We are now very excited for our trip to Japan in 2027.
10 June 2026
Reply from Travel Center
Hi Vera,
Thank you so much for your wonderful and detailed feedback! We’re absolutely delighted to hear about your experience with Barry Kent.
It’s fantastic to know that Barry was patient, helpful, and knowledgeable throughout the entire booking process. Taking the time to answer questions, explain the available options, and help customers find the right holiday without any pressure is exactly the level of service we strive to provide.
We’re especially pleased to hear that you feel confident in Barry’s advice and the itinerary he has recommended for your trip to Japan. Knowing that he helped make the planning process enjoyable and stress-free means a great deal to us.
Barry will be thrilled to hear your kind words and appreciation. Thank you for your recommendation and for placing your trust in Travel Center.
We’re excited for you and hope you have an incredible adventure in Japan in 2027, creating memories that will last a lifetime!
Warm regards,
Team Travel Center
Special 3 bucket list trip
I wanted a worth while trip to cover three bucket list visits
A Grand Prix F1
Singapore
Thailand
Raymond at Travel Center was amazing in sorting this for me
Quick and full service from him and very easy for me
I highly recommend
Jef
10 June 2026
Reply from Travel Center
Hi Jef,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Raymond helped you put together a truly worthwhile trip that covers three amazing bucket-list experiences.
It’s fantastic to know that your itinerary includes the excitement of a Formula 1 Grand Prix, along with visits to Singapore and Thailand—what an incredible adventure to look forward to!
We’re especially pleased to hear that Raymond made the entire process quick, easy, and hassle-free while providing a full and professional service throughout. Creating memorable, tailor-made trips is exactly what we strive for.
Raymond will be thrilled to hear your kind words and appreciation. Thank you for your recommendation and for trusting us to help plan such a special journey.
We hope you have an amazing trip and create memories that will last a lifetime!
Warm regards,
Team Travel Center
Very clear with all itinerary and kept…
Very clear with all itinerary and kept informed with what was happening,was given time to think it over as well thank to the rep (Roman)everything well explained
10 June 2026
Reply from Travel Center
Hi John,
Thank you so much for your kind feedback! We’re very pleased to hear that Roman provided such a positive booking experience for you.
It’s fantastic to know that your itinerary was explained clearly, that you were kept fully informed throughout the process, and that you were given the time you needed to consider your options. Providing clear communication, transparency, and a no-pressure approach is exactly what we strive for.
Roman will be delighted to hear your kind words and appreciation. We truly value your feedback and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
I always book my tickets with Travel…
I always book my tickets with Travel Center.
I very kind, young gentlemen, Norman assisted me.
He was extremely professional, helpful and patient- and he had a good sense of humour, too.
I was very happy with the service he provided. 😃
10 June 2026
Reply from Travel Center
Hi Gary,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your experience with Skyler Ford while planning such a special surprise holiday for your fiancée’s 40th birthday.
It’s fantastic to know that Skyler was always available to assist and was able to create the perfect multi-country itinerary for your long-haul adventure next year. Planning a once-in-a-lifetime trip requires care, attention to detail, and a personalised approach, so we’re thrilled that Skyler delivered exactly that.
We’re especially pleased that he helped bring your vision to life and made the booking process smooth and enjoyable from start to finish.
Skyler will be absolutely delighted to hear your kind words and appreciation. Thank you for your recommendation and for trusting us with such an important celebration.
We hope you and your fiancée have an incredible trip and create memories that will last a lifetime.
Warm regards,
Team Travel Center
Truly satisfied with Raymond & his…
Truly satisfied with Raymond & his service. He really went out of his way to accommodate me. This is what you call customer service
9 June 2026
Reply from Travel Center
Hi Dominic,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you were truly satisfied with the service provided by Raymond.
It’s fantastic to know that he went out of his way to accommodate your needs and ensure you had a positive experience. Delivering exceptional customer service and putting our customers first is exactly what we strive for.
Raymond will be thrilled to hear your kind words and appreciation. Thank you for taking the time to share your experience—it means a great deal to us.
We look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
I am a repeat customer
I am a repeat customer. I have dealt with Natalia Spears on both occasions and she is amazing. Travel center value and service is amazing. However since writing there is an issue so hoping travel center will resolve this morning so this review is pending resolution
9 June 2026
Reply from Travel Center
Hi Sue,
Thank you so much for your wonderful feedback and for being a repeat customer!
We’re absolutely delighted to hear that Natalia Spears has looked after you on both occasions and that she continues to provide such an amazing experience. Building lasting relationships with our customers through exceptional service is exactly what we strive for.
It’s also fantastic to know that you value both the service and the great value provided by Travel Center. Your continued trust and loyalty mean a great deal to us.
Natalia will be thrilled to hear your kind words and appreciation. We truly value your support and look forward to helping you plan many more wonderful trips in the future.
Warm regards,
Team Travel Center
Chad smith was very professional and…
Chad smith was very professional and made my booking very easy
6 June 2026
Reply from Travel Center
Hi Pervez,
Thank you so much for your kind feedback! We’re very pleased to hear that Chad Smith provided a professional service and made your booking process easy and straightforward.
Providing a smooth, hassle-free experience for our customers is exactly what we strive for, and Chad will be delighted to hear your kind words and appreciation.
We truly value your feedback and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
I've always been a loyal customer of…
I've always been a loyal customer of Travel Center and continue to do so. Reed from their team has always helped me choose the ideal flight at a better price than online, plus with more baggage allowance as and when required. Truly grateful! :)
4 June 2026
Reply from Travel Center
Hi Paras,
Thank you so much for your wonderful feedback and continued loyalty to Travel Center!
We’re absolutely delighted to hear that Reed has consistently helped you find the ideal flights while securing great value and the baggage allowances you need. Providing personalised service and helping our customers find the best travel options is exactly what we strive for.
It means a lot to us that you continue to choose Travel Center for your travel arrangements, and we truly appreciate the trust you have placed in us over the years.
Reed will be thrilled to hear your kind words and gratitude. Thank you for taking the time to share your experience, and we look forward to assisting you with many more journeys in the future.
Warm regards,
Team Travel Center
Reply from Travel Center
Hi there,
Thank you so much for your kind feedback! We’re delighted to hear that Harry was brilliant, helpful, and friendly throughout your experience.
Providing excellent customer service with a personal touch is exactly what we strive for, and Harry will be thrilled to hear your lovely comments.
We truly appreciate you taking the time to share your feedback and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
Excellent service with smile and ready to help
Hi
I booked our tickets with Travel centre and was impressed the way they gave us the best price and information provide regarding travel to diffrent countries and their visa requirement.. Every time I called there was all was someone to help on other side of the phone and very polite.i will recommend to any one to use their service.
5 June 2026
Reply from Travel Center
Hi Desai,
Thank you so much for your wonderful feedback! We’re delighted to hear that you were impressed with the service you received from Travel Center.
It’s fantastic to know that we were able to provide you with competitive pricing and helpful information regarding travel requirements and visa guidance for different countries. We’re also pleased to hear that whenever you contacted us, there was always someone available to assist you in a polite and professional manner.
Providing reliable support, clear information, and excellent customer service is exactly what we strive for, so your feedback means a great deal to us.
Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
Patrick booked our tickets to Saudi and…
Patrick booked our tickets to Saudi and to Pakistan.. excellent customer service what a true gentleman.,,
6 June 2026
Reply from Travel Center
Hi Nassar,
Thank you so much for your kind feedback! We’re very pleased to hear that Patrick provided excellent customer service while arranging your tickets to Saudi Arabia and Pakistan.
It’s wonderful to know that his professionalism, helpfulness, and courteous manner made such a positive impression. Providing exceptional service and looking after our customers with care and respect is exactly what we strive for.
Patrick will be delighted to hear your kind words and appreciation. We truly value your feedback and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
The only Travel Agency that I trust for big trips.
My friend and I have used Travel Center on two occassions, a musical lands of Ameria and multi-centre trip to Thailand.
Both trips were merticulously planned by our agent Oscar, who went above and beyond to customise the itinery to better meet our needs- this included adding locations and excursions in a low cost way. He worked very collaboratively with us to select hotels based on our preferences and sourced internal transport to accommodate a trip to lessen known areas.
The communication throughout was fantastic. The airline changed our flights and we were informed immediately and provided with solutions to minimise the disruption to our trip. Travel center provide the details for everything with a comprehensive check list and support you with visas etc. We felt very safe knowing they had everything covered.
I wouldn't use any other travel agent now. They have proven themselves to be reliable, efficient and very reasonably priced.
22 January 2026
Unprompted review
Reply from Travel Center
Hi Danielle,
Thank you so much for your incredible and detailed feedback! We’re absolutely delighted to hear about your experiences booking both your Musical Lands of America tour and your multi-centre trip to Thailand with Travel Center.
It’s fantastic to know that Oscar went above and beyond to tailor both itineraries to suit your needs, adding locations and excursions while keeping costs reasonable. We’re especially pleased that he worked collaboratively with you to select the right hotels, organise internal transport, and help you explore some lesser-known destinations.
We’re also delighted to hear that the communication throughout your trips was excellent and that you felt well supported when airline schedule changes occurred. Providing prompt updates, practical solutions, and comprehensive travel support—including checklists, visa guidance, and detailed documentation—is exactly what we strive to deliver.
Knowing that you felt safe, well looked after, and confident that everything was covered means a great deal to us. Your comments about reliability, efficiency, and value are truly appreciated.
Oscar will be absolutely thrilled to hear your kind words and recognition for his dedication and attention to detail. Thank you for your continued trust in Travel Center.
We look forward to helping you plan many more unforgettable adventures in the future!
Warm regards,
Team Travel Center
Wayne Anderson was a terrific…
Wayne Anderson was a terrific representative for the company. Extremely patient and very thorough, no detail was too small.
He booked our holiday very efficiently and for a great price too.
Will certainly use him again
5 June 2026
Unprompted review
Reply from Travel Center
Hi Annie,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your experience with Wayne Anderson.
It’s fantastic to know that Wayne was patient, thorough, and attentive throughout the booking process, ensuring that every detail was taken care of. Providing professional, personalised service and finding great value for our customers is exactly what we strive for.
Wayne will be thrilled to hear your kind words and appreciation. We’re especially pleased to hear that he was able to secure your holiday efficiently and at a great price.
Thank you for your trust and recommendation. We truly appreciate your feedback and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
Great company, fantastic holiday
Great company, tailored holiday package with quite a few lovely details. Harry was brilliant sorting out a package for us but was also in communication with us during the trip when I ran into an issue, that was entirely of my doing and nothing to do with the company.
11 May 2026
Unprompted review
Reply from Travel Center
Hi Denise,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you enjoyed your tailored holiday package and appreciated the thoughtful details included throughout your trip.
It’s fantastic to know that Harry was able to put together the perfect package for you and that he continued to support you while you were travelling. We’re especially pleased to hear that he remained in communication and helped when you encountered an issue during your trip. Providing ongoing support and peace of mind for our customers is something we take great pride in.
Harry will be thrilled to hear your kind words and appreciation. We truly value your feedback and thank you for taking the time to share your experience.
We look forward to assisting you again with your future travel plans!
Warm regards,
Team Travel Center
We have always booked with travel…
We have always booked with travel centre and had no issues with them . In particular Norman has been of great help and has always delivered excellent service .
4 June 2026
Reply from Travel Center
Hi Mariya,
Thank you so much for your kind feedback and continued support! We’re delighted to hear that you have always booked with Travel Center and have consistently had positive experiences with us.
It’s especially wonderful to know that Norman has been such a great help and has continually provided excellent service. Building long-term relationships with our customers through reliable, professional, and friendly support is exactly what we strive for.
Norman will be thrilled to hear your kind words and appreciation. We truly value your loyalty and look forward to assisting you with many more travel plans in the future.
Warm regards,
Team Travel Center
A big thank you to Natalia Spears who…
A big thank you to Natalia Spears who gave an excellent experience booking my multi centre holiday. From start to finish, she was professional, knowledgeable, and incredibly helpful. She took the time to understand exactly what I needed and nothing was too much trouble and she was very quick with responding. I would definitely recommend this company (my second big holiday booked with Travel Centre)
3 June 2026
Reply from Travel Center
Hi Sharon,
Thank you so much for your wonderful feedback and for choosing Travel Center again for another big holiday!
We’re absolutely delighted to hear about your experience with Natalia Spears. It’s fantastic to know that she provided such a professional, knowledgeable, and helpful service from start to finish. Taking the time to understand exactly what our customers need and ensuring nothing is too much trouble is exactly the level of service we strive to provide.
We’re especially pleased to hear that Natalia was so responsive throughout the process and kept everything running smoothly while planning your multi-centre holiday.
Natalia will be thrilled to hear your kind words and appreciation. Thank you also for your recommendation—it means a great deal to us.
We truly value your continued trust in Travel Center and look forward to helping you plan many more amazing holidays in the future.
Warm regards,
Team Travel Center
What a brilliant service
What a brilliant service! This is the second time I have bombarded poor Rachel Gomez with questions and queries, changing dates, altering locations numerous times; yet, she still delivered! We cannot wait for our fabulous holiday! Thank you very much to Rachel!
2 June 2026
Reply from Travel Center
Hi Emily,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your experience with Rachel Gomez.
It’s fantastic to know that, despite all the questions, date changes, and location adjustments, Rachel remained patient, supportive, and delivered exactly what you were looking for. We know that planning the perfect holiday can involve a lot of changes, and we’re so pleased that Rachel made the process smooth and stress-free for you.
Providing flexible, attentive, and personalised service is exactly what we strive for, and Rachel will be thrilled to hear your kind words and appreciation.
Thank you for placing your trust in us. We’re delighted that your fabulous holiday is now booked, and we hope you have an amazing time creating wonderful memories.
Warm regards,
Team Travel Center
I contacted the company after seeing an…
I contacted the company after seeing an Italy trip, I asked if they could tailor it to my dates, nights and places of interest.
Amelia was very helpful and came back with package that was exactly what I was after.
Booking has been a smooth transaction, would highly recommend the company.
2 June 2026
Reply from Travel Center
Hi Katie,
Thank you so much for your wonderful feedback! We’re delighted to hear that Amelia was able to tailor your Italy trip to match your preferred dates, duration, and places of interest.
It’s fantastic to know that she listened to your requirements and came back with a package that was exactly what you were looking for. Providing personalised travel experiences and making the booking process as smooth as possible is exactly what we strive for.
Amelia will be thrilled to hear your kind words and appreciation. We truly value your recommendation and thank you for taking the time to share your experience.
We hope you have an amazing trip to Italy and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.