We all know Orange covers nearly everywhere but what sets them apart to me are their wonderful Customer Service representatives. Every time I have a question or a problem there is a CS Rep to help. Ye... See more
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I had issues installing my eSIM and Michaela was very helpful. I panicked because I have an iPhone 16pro, which only supports eSIMs, but I kept getting an alert that said my phone carrier could not ac... See more
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Orange service has been excellent. When I have questions the chat bot works and if the chat bot can't answer a real person comes on line and they have been brilliant. The agents are patient and give... See more
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Alice was great - very patient and helpful. However the I found the installation instruction very confusing. The instructions say, don't activate until you are ready to use. But when you go to install... See more
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Company details
- Telecommunications Service Provider
- Internet Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
About Orange Travel
Written by the company
Orange Travel – Your Global Travel eSIM Partner
Orange Travel is a leading provider of eSIM solutions for international travelers, offering affordable and reliable mobile data plans in over 200 destinations worldwide. Whether you're heading to Europe, the United States, Morocco, Türkiye, Mexico, Thailand, or beyond, Orange Travel ensures you stay connected from the moment you land — no roaming charges, no SIM card swapping, and no hassle.
Our digital eSIMs are designed for convenience: simply purchase, scan, and activate within minutes. We provide prepaid data plans for short getaways, long-term travel, and even digital nomad lifestyles. Choose from weekly, and monthly data packages, add calls & SMS and get connected!
🌍 Why choose Orange Travel?
- High-speed connectivity through tier-1 local networks in each country
- Multi-operator coverage to keep you connected even in remote areas
- 24/7 multilingual customer support via live chat and email
- No contracts, roaming fees, or hidden costs
- User-friendly dashboard to manage your eSIMs and monitor usage on our website and app
- Eco-friendly – no physical SIM, no waste
Whether you're a solo adventurer, a remote worker, or a family on vacation, Orange Travel is the smart, sustainable way to stay online abroad.
🔗 Learn more and explore our plans at
https://travel.orange.com/
📲 Download the app to activate your eSIM in seconds
Contact info
Paris, France
- contact@travel-orange.com
- travel.orange.com
4.3
Excellent
911 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have never used Orange travel before
I have never used Orange travel before, but they are fantastic. The help technicians are excellent. It is super easy to reach them and you don’t get disconnected from the technician. They have helped with any and all problems I ran into. Highly recommend for travel!! Andrea B was excellent
5 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your fantastic review! 😊
We're thrilled to hear that your first experience with Orange Travel has been such a positive one.
It's wonderful to know that our support team was easy to reach, stayed with you throughout your conversations, and helped you resolve any issues along the way. We'll be sure to share your kind words with Andreea, she'll be delighted to know her assistance made such a great impression.
Thank you for choosing Orange Travel and for your recommendation. We look forward to keeping you connected on all your future adventures!
Happy travels!✈️
The Orange Travel Team
I appreciate the response
I appreciate the response, but unfortunately, the support was not very helpful. I explained that I wanted to become a long-term reseller, but no effort was made to offer any suitable solution or escalate my request. I hope customer support can be more flexible and supportive in the future.
5 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We sincerely apologize if your interest in becoming a long-term reseller was not handled as it should have been. We'd really appreciate the opportunity to review your request and ensure it reaches the appropriate team.
Please reach out to us directly by email at support.app@travel-orange.com with the details of your inquiry. We'll be happy to investigate what happened and make sure your reseller request is reviewed properly.
Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a much better experience.
The Orange Travel Team
Orange Travel and their support staff were awesome.
Orange Travel and their support staff are the best in my travel experiences. Even pre- and post-travel, they are very helpful in checking the status of my account, eSims, and whether they can be extended due to changes in travel plans. Most recently, Joanne was the best!
4 August 2026
Unprompted review
Reply from Orange Travel
Hi Gary,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that you've had such a positive experience with Orange Travel before, during, and after your trips. Providing reliable service and support throughout your journey is exactly what we strive for.
We'll be sure to share your kind words with Joanne, she'll be thrilled to know she made such a positive impression.
Thank you for choosing Orange Travel. We look forward to helping you on many more adventures! 🧡️
I had some problem with the…
I had some problem with the configuration of the sim, and chatting with the customer care I solved very fast and now it works like at home
3 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for taking the time to share your experience! 😊
We're delighted to hear that our customer support team was able to help you quickly resolve the configuration issue with your eSIM. We understand how important it is to get connected without hassle, especially while traveling, so it's wonderful to know that everything is now working just as expected.
Your feedback means a lot to us, and we're grateful you chose Orange Travel.
Thank you for your trust, and we look forward to keeping you connected on many more trips!
Happy travels! ✈️
The Orange Travel Team
Wonderful customer service!!!
Wonderful customer service!!!
Gabriela was very helpful!
3 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful review! 😊
We're delighted to hear that you had such a positive experience with our customer service and that Gabriela was able to assist you effectively.
We’ll be sure to share your kind words with Gabriela and the rest of our support team - they will be thrilled to know that their efforts made a difference.
Thank you for choosing Orange Travel. We look forward to keeping you connected on all your future travels!
Happy travels! ✈️
The Orange Travel Team
Would not connect even though there was…
Would not connect even though there was lots of signal strength
17 July 2026
Reply from Orange Travel
Hello,
We're sorry to hear that your eSIM did not connect despite having strong signal available. We understand how frustrating this can be, especially when you expect to stay connected while travelling.
We've reached out to you directly so we can better understand what happened and investigate the issue further. Our team will be happy to review your case and help identify the cause of the connection problem.
We look forward to assisting you.
Reply from Orange Travel
Hi,
We're so pleased to hear that Orange Travel was easy to use and provided you with a reliable connection throughout your travels across Europe.
We truly appreciate your feedback and hope to keep you connected on many more adventures ✈️
Really great service
Really great service. Started with some minor issues but got the perfect assistance. They reacted in a few min and solved my issue. For me this will be the main service I will use during traveling
2 August 2026
Unprompted review
Reply from Orange Travel
Hi Youssef,
Thank you for your amazing review! 🌟
We're delighted to hear that, although you experienced a few minor issues at the beginning, our team was able to assist you quickly and get everything working smoothly.
It means a lot to know that you'd choose Orange Travel for your future trips. Your trust and kind words are truly appreciated and motivate us to keep delivering the best possible experience.
We can't wait to accompany you on your next adventure! ✈️
Helpful customer service
Struggled at first but then they gave me a new connection which worked.
Thanks for prompt customer service.
18 July 2026
Reply from Orange Travel
Hi Julie,
Thank you so much for your wonderful review! 💛
We're sorry to hear you experienced some difficulties at first, but we're delighted that our team was able to provide a replacement eSIM that got everything working for you.
It's great to know that our prompt customer service made a positive difference. Your kind words mean a lot to us and will certainly be shared with the team.
Thank you for choosing Orange Travel. Have a great trip! ✈️
User experience is poor
User experience is poor
Out of 5 sims 1 will not work
Very difficult to manage multiple sims
I don't mind sending the details of each point, if you are interested please contact me at hasan at Alzaini.com
No one got in touch with me so far
18 July 2026
Reply from Orange Travel
Hello,
Thank you for sharing your feedback.
We're sorry to hear that your experience did not meet your expectations, especially regarding managing multiple eSIMs and the fact that one of them did not work properly.
We've reached out to you directly because we'd like to investigate what happened with the affected eSIM and better understand the difficulties you encountered when managing multiple lines. Our team would be happy to review the case and work with you toward a resolution.
The Orange Travel Team
Everything was find except some…
Everything was find except some transition between countries where the phone needed to be restarted.
18 July 2026
Reply from Orange Travel
Hi Samuel,
Thank you very much for taking the time to share your experience! 💛
We're delighted to hear that your trip went well overall. We also appreciate your feedback regarding the transition between countries.
In some cases, restarting the device helps it reconnect to the local partner network more quickly after crossing a border. We'll keep your feedback in mind as we continue working to make the experience even smoother.
Thank you for choosing Orange Travel. We wish you many more wonderful and well-connected travels! ✈️
Too many problems
I bought an esim for Europe and Orange gave me a French phone number. It worked well in Denmark and Iceland as the only the calls my wife and I made was to each other. It didn’t work at all in the Shetland and the Faroe Islands.
The problem started arising when we visited England and started phoning people other than each other. Either nothing would happen or it would ring and the person would answer and the call would be immediately dropped.
Unrelated to Orange specifically was that I would try to check my banking and the bank would send a temporary password to my Canadian phone number which I obviously could not access.
I think in future I will just pay my Canadian cell provider’s roaming fees rather than buy a foreign esim.
1 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you for taking the time to share your experience. We're sorry to hear that your trip didn't go as smoothly as expected.
Regarding the calling issue in the UK, you always have to add the country code while calling, so we'd really like the opportunity to investigate what happened. Please reach out to us through our live chat or by email with your order details so we can review your case and determine why your calls were disconnecting.
As for receiving a French phone number, this is expected with our Europe plans, as they include a French mobile number for calls and SMS.
We also understand the inconvenience you experienced with your bank's verification messages. Unfortunately, SMS sent to your personal Canadian phone number can only be received on your Canadian SIM card.
We appreciate your feedback and hope you'll give us another opportunity to provide you with a better experience in the future.
The Orange Travel Team
Reply from Orange Travel
Hi Sonu,
Thank you for your wonderful 5-star review! 🌟
We're delighted to hear that you had such a great experience with Orange Travel. Your kind words mean a lot to our team and motivate us to continue providing the best possible service.
We truly appreciate your support and hope to assist you again on your future travels! ✈️
Olivia was a wonderful support
Olivia was a wonderful support. I was at a loss and had no clue what to do yet Olivia was very understanding and helped every step of the way. I’m really thankful and happy with the service! Thanks to her I can relax again!
1 August 2026
Unprompted review
Reply from Orange Travel
Hi Isma,
Thank you so much for your wonderful review! 💛
We're delighted to hear that Olivia was able to support you when you needed it most. Knowing that her patience and guidance helped turn a stressful situation into one where you could finally relax means a great deal to us.
We'll be sure to pass along your kind words to Olivia, they'll make her day! 😊
We hope you have an amazing trip!✈️
Alice was great
Alice was great - very patient and helpful. However the I found the installation instruction very confusing. The instructions say, don't activate until you are ready to use. But when you go to install your esim and you hit "install" it takes you to a screen that says "activate". Alice convinced me to hit activate and it installed the esim. Hopefully it hasn't started the plan - guess I will see
1 August 2026
Unprompted review
Reply from Orange Travel
Hi Denis,
Thank you for your thoughtful review! 😊
We're delighted to hear that Alice was able to assist you and provide the reassurance you needed throughout the installation process. We'll be sure to share your kind words with her.
We also appreciate your feedback regarding the installation instructions. You're absolutely right, the wording can be confusing on iPhones, as iOS displays an "Activate" button during the installation process, even though this is simply part of installing the eSIM.
Your comments are very helpful, and we'll share them with our team as we continue improving our guidance for future travelers.
Thank you for choosing Orange Travel, and we wish you a fantastic trip! ✈️
Got the best connectivity out of my…
Got the best connectivity out of my friend group on our trip abroad :p
17 July 2026
Reply from Orange Travel
Hi,
Thank you for the fantastic review! 💫️
We're so glad Orange Travel kept you connected throughout your trip. Sounds like your eSIM won the connectivity challenge! 🏆
We appreciate you choosing Orange Travel and hope to keep you connected wherever your next adventure takes you.
Safe travels! ✈️
A pleasure to use while traveling
This company offers many options and its website if very easy to navigate and use. But more importantly, their customer service is easy to access and very knowledgeable.
31 July 2026
Unprompted review
Reply from Orange Travel
Hi Laura,
Thank you for taking the time to share your experience! 💛
It's wonderful to hear that you found our website easy to use and that our customer support team was there when you needed us. We work hard to make staying connected while traveling as simple and stress-free as possible, so your feedback truly means a lot.
We appreciate your trust in Orange Travel and hope to be part of your future adventures as well. Safe travels! ✈️
It has been a pleasure using the Orange…
It has been a pleasure using the Orange Europe plan for the last two months. One more month to go. I will use Orange for all my travels going forward.
The online service if you have any problems or questions is just excellent.
30 July 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you've been enjoying your Orange Europe plan and that our online support has been there whenever you needed it. Your kind words mean a lot to our team.
Thank you for choosing Orange Travel, and we hope you continue to have a fantastic trip. We look forward to being part of many more of your future travels! ✈️💛
Michaela was very helpful when I had…
Michaela was very helpful when I had trouble installing it. Super service, thank you 😊
30 July 2026
Unprompted review
Reply from Orange Travel
Hi Anna,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Michaela was able to help you with the installation and that you had such a positive experience. We'll be sure to pass along your kind words to her—they'll mean a lot.
Thank you for choosing Orange Travel, and we hope you have a fantastic trip! ✈️💛
Disastrous from start to finish
Disastrous from start to finish. First you need to somehow scan a QR code that they send to your phone with your phone. Then it wouldn't activate anyway. Lots of smart young people tried and tried again. Repeatedly, no customer service available by phone. Vacation nearly ruined by this company. DO NOT PAY FOR THEIR ESIM unless you want to be truly miserable.
16 July 2026
Unprompted review
Reply from Orange Travel
Hello,
We're truly sorry to hear about your experience and understand how frustrating this must have been, especially while on vacation. This is certainly not the experience we want our customers to have.
We'd really appreciate the opportunity to investigate what happened. Please reach out to us through our live chat or by email at support.app@travel-orange.com, and we'll review your case in detail to find the best possible solution.
We'd also like to clarify that scanning the QR code with the same phone isn't required. If you're using the Orange Travel app, you can install your eSIM directly with just a tap, without needing to scan the QR code. Alternatively, if you only have the QR code available, it can be displayed on another device (or printed) and scanned from there.
We hope you'll give us the opportunity to make things right and restore your confidence in Orange Travel.
The Orange Travel Team
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