We all know Orange covers nearly everywhere but what sets them apart to me are their wonderful Customer Service representatives. Every time I have a question or a problem there is a CS Rep to help. Ye... See more
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Review summary
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I had issues installing my eSIM and Michaela was very helpful. I panicked because I have an iPhone 16pro, which only supports eSIMs, but I kept getting an alert that said my phone carrier could not ac... See more
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Orange service has been excellent. When I have questions the chat bot works and if the chat bot can't answer a real person comes on line and they have been brilliant. The agents are patient and give... See more
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Alice was great - very patient and helpful. However the I found the installation instruction very confusing. The instructions say, don't activate until you are ready to use. But when you go to install... See more
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Company details
- Telecommunications Service Provider
- Internet Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
About Orange Travel
Written by the company
Orange Travel – Your Global Travel eSIM Partner
Orange Travel is a leading provider of eSIM solutions for international travelers, offering affordable and reliable mobile data plans in over 200 destinations worldwide. Whether you're heading to Europe, the United States, Morocco, Türkiye, Mexico, Thailand, or beyond, Orange Travel ensures you stay connected from the moment you land — no roaming charges, no SIM card swapping, and no hassle.
Our digital eSIMs are designed for convenience: simply purchase, scan, and activate within minutes. We provide prepaid data plans for short getaways, long-term travel, and even digital nomad lifestyles. Choose from weekly, and monthly data packages, add calls & SMS and get connected!
🌍 Why choose Orange Travel?
- High-speed connectivity through tier-1 local networks in each country
- Multi-operator coverage to keep you connected even in remote areas
- 24/7 multilingual customer support via live chat and email
- No contracts, roaming fees, or hidden costs
- User-friendly dashboard to manage your eSIMs and monitor usage on our website and app
- Eco-friendly – no physical SIM, no waste
Whether you're a solo adventurer, a remote worker, or a family on vacation, Orange Travel is the smart, sustainable way to stay online abroad.
🔗 Learn more and explore our plans at
https://travel.orange.com/
📲 Download the app to activate your eSIM in seconds
Contact info
Paris, France
- contact@travel-orange.com
- travel.orange.com
4.3
Excellent
911 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Orange Travel is great travel SIM…
Orange Travel is great travel SIM provider. I have been using it on a longer-term basis for my international data and calling needs. A great experience. I've had a problem with my data internationally, and they helped me troubleshoot the problem and resolve it.
15 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We're delighted to hear that you've had such a great experience with Orange Travel and that our team was able to help troubleshoot and resolve your issue.
It's wonderful to know that you continue to trust us for your international data and calling needs. We truly appreciate your support and kind words!
Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future adventures!
Happy travels! ✈️
The Orange Travel Team
Had problems with my eSim and Michaela…
Had problems with my eSim and Michaela was such a pleasure to chat with, although it took some time to find the problem she stayed calm and helpful. Hopefully everyone gets Michaela’s help! Thank you
13 August 2026
Unprompted review
Reply from Orange Travel
Hello,
We’re really happy to hear that Michaela was able to assist you and remained calm and helpful while working through the issue with your eSIM.
We’ll make sure to share your kind words with Michaela, we’re sure she’ll really appreciate them! 😊
Thank you for choosing Orange Travel, and we hope to assist you again in the future! ✈️
Bought an esim for my holiday in…
Bought an esim for my holiday in Tunisia was very easy to purchase and download. Didn't end up using it so requested a refund. Alice in customer support was amazing and had it all sorted within minutes. Alice was also very polite. Would definitely recommend this company and Alice x
13 August 2026
Unprompted review
Reply from Orange Travel
Hello,
We’re delighted to hear that your eSIM was easy to purchase and download, and that Alice was able to assist you quickly with your refund.
We’ll be sure to share your kind words with Alice, she’ll be so happy to hear them! 😊
Thank you for choosing Orange Travel, and we hope to have the pleasure of assisting you again in the future! ✈️🧡
Reply from Orange Travel
Hello,
Thank you so much for your kind review! 😊
We're delighted to hear that you received excellent customer service and that Alice made such a positive impression.
We'll be sure to share your wonderful feedback with her. Alice will be thrilled to know that her assistance helped make your experience a great one!
Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future travels.
The Orange Travel Team
Really appreciated the support and…
Really appreciated the support and effort to resolve my issues, very helpful and respectful, Alice thank you so very much!
12 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We're delighted to hear that Alice went above and beyond to help resolve your issues and that you found her support both helpful and respectful.
We'll be sure to share your kind words with Alice, we're sure she'll be very happy to know that her efforts made a difference.
Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future travels!
The Orange Travel Team
Joane was amazing
Joane was amazing - great support and problem solved :)
12 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your kind feedback! 😊
We're delighted to hear that Joane was able to provide great support and help resolve your issue.
We'll be sure to share your lovely comments with her. We're happy she could make a positive difference to your experience!
Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future travels.✈️
The Orange Travel Team
I really had a wonderful experience…
I really had a wonderful experience with Mr Antonio, he was sharp and quick to resolve my queries and I was so happy with his resolution.
Great experience chatting with him, and I love the orange customer loyalty and it’s partnership
11 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your amazing feedback! 😊
We're delighted to hear that you had such a great experience with Antonio and that he was able to resolve your questions quickly and effectively.
We'll be sure to share your kind words with him, we're sure he'll be very happy to know how much you appreciated his support.
It's also fantastic to hear that you value the Orange brand and our commitment to our customers and partners. Your trust and loyalty mean a lot to us!
Thank you for choosing Orange Travel, and we look forward to being part of many more of your journeys.
The Orange Travel Team
Very efficient online service and help
Very efficient online service and help. Olivia is a great helper.
11 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We're delighted to hear that you found our online support efficient and helpful.
We'll be sure to share your kind words with Olivia. It's great to know that she made such a positive impression and was there to assist you when you needed it.
Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future adventures!
Happy travels!✈️
The Orange Travel Team
Reply from Orange Travel
Hello,
Thank you so much for your kind feedback! 😊
We're delighted to hear that you found our team really helpful.
We truly appreciate your trust in Orange Travel and look forward to keeping you connected on your future travels!
Happy travels!✈️
The Orange Travel Team
Great for every trip in every country I've traveled to
Have used Orange in multiple countries across multiple continents and never had an issue! Great coverage as they have multiple network providers in most countries instead of just one like some other companies.
Recently had a question for customer service, and Alice had extremely prompt and comprehensive answers, with screenshots and further guidance to help me out. I will always check Orange for an eSIM before checking other companies.
10 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your fantastic review and for trusting Orange Travel across multiple countries and continents! 😊
We're thrilled to hear that you've consistently enjoyed great coverage and a reliable connection during your travels.
We're especially happy to hear about your recent experience with Alice. Providing prompt, detailed guidance and going the extra mile with screenshots and helpful explanations is exactly the kind of support we strive to offer. We'll be sure to share your wonderful feedback with her!
It means a lot to know that Orange Travel is your first choice when looking for an eSIM. Thank you for your continued trust and support, we look forward to keeping you connected on many more adventures!
Happy travels!🌍
The Orange Travel Team
Andreea was super helpful
Andreea was super helpful. Great customer service! Thank you.
10 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your kind feedback! 😊
We're delighted to hear that Andreea was so helpful and provided you with great customer service.
We'll be sure to share your lovely comments with her. Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future travels!
Happy travels!✈️
The Orange Travel Team
Very impressed by the speedy response!
Very impressed by the speedy and positive response from Antonio.
I had a query which was dealt with in a matter of minutes, couldn’t ask for more.
Thank you!
9 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your kind feedback! 😊
We're delighted to hear that Antonio was able to assist you so quickly and efficiently.
We'll be sure to share your lovely comments with him. It's great to know that your query was resolved within just a few minutes and that you received the level of service you expected.
Thank you for choosing Orange Travel, and we look forward to assisting you again on your future travels!
Happy travels!✈️
The Orange Travel Team
Had a hard time accessing data with my…
Had a hard time accessing data with my Europe ESim. Michaela was great, patient and sent me a whole new esim that finally worked. Frustrating but we got through it. All good to go
9 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you for sharing your experience! 😊
We're sorry that you initially had difficulties accessing data, but we're very glad to hear that Michaela was patient and supportive throughout the process and that the replacement eSIM got you connected in the end.
We'll make sure to pass your kind words on to Michaela. Thank you for giving us the opportunity to get things sorted, and we're happy to hear you're now all good to go!
Happy travels!✈️
The Orange Travel Team
Excellent service from Michaela when my…
Excellent service from Michaela when my esim was stuck on activating. She recommended many steps and while the issue figured itself out, she was proactive and kind. She also quickly processed a refund due to me accidentally buying 2 esims due to the issue.
8 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Michaela provided such excellent support while you were having trouble activating your eSIM.
We'll share your kind words with Michaela, we're sure she'll be thrilled to hear how much you appreciated her help!
Thank you for choosing Orange Travel, and we wish you many smooth and connected journeys ahead.✈️
The Orange Travel Team
Paid for no phone service charged many times in Canada no…
Charged many times in Canada with no service, my fault first as I needed to make calls and I was pressing for Internet only. Spoke customer service online I was told they would refund all the $10 amounts no refunds Paid for Internet and calls and SMS is still could not use it. Tried to use orange again in Bali paid before I left Australia and couldn’t activate once I got to Bali. I would give them no stars if that was an option.
17 July 2026
Reply from Orange Travel
Hello,
We're truly sorry to hear about your experience with Orange Travel. We understand how frustrating it must have been to encounter issues with both your service in Canada and your eSIM activation in Bali, especially after already reaching out to our support team.
We've contacted you directly by email so we can review your case in detail, including the charges and refund request, as well as the activation issue you experienced in Bali. We'd really appreciate the opportunity to investigate what happened and see how we can make things right.
We hope you'll reply to our email and give us the chance to properly address your concerns.
The Orange Travel Team
UK travel, Polish Tel#
Unbeknownst to me, I was assigned a Polish telephone number for use in the UK. Besides that there were all sorts of issues. The customer service was helpful, but not willing to use Orange again.
8 July 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you for sharing your feedback. We're sorry to hear that the phone number you received caused some confusion and that you experienced other issues during your trip.
We'd like to clarify that the numbers assigned with our eSIMs can be either French or Polish numbers, and they are randomly assigned. These numbers are specifically designed for roaming and international travel services, so the country code itself does not affect the eSIM's ability to work while you're abroad.
If you experienced any issues with calls, SMS, or connectivity, we'd really appreciate the opportunity to investigate what happened. Please reach out to us through our live chat or by email with your order details, and our team will be happy to review the situation and assist you further.
We hope you'll give us the opportunity to look into your experience and make things right.
The Orange Travel Team
Olivia helped me some eSIM issue
Olivia helped me some eSIM issue. She is super efficient and kind. I would recommend anyone who helps the Orange team especially Olivia.
7 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your kind feedback! 😊 We’re delighted to hear that Olivia was able to help you with your eSIM issue and that you found her efficient and kind.
We’ll make sure to share your lovely words with Olivia and the team. Your recommendation truly means a lot to us!
Happy travels✈️
The Orange Travel Team
I dealt with a very knowledgeable (and…
I dealt with a very knowledgeable (and patient!) agent named Alice.
She was very helpful in all ways.
Her solution were clear and operationable right away.
All around a success!
7 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that Alice was able to assist you with patience, clarity, and practical solutions.
We’ll be sure to share your kind words with Alice - we’re sure they’ll mean a lot to her. It’s fantastic to know that your experience was a success from start to finish!
Happy travels!✈️
The Orange Travel Team
Very helpful
6 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you for your kind review! 😊
We're delighted to hear that you found our team helpful.
Your feedback means a lot to us, and we look forward to assisting you again on your future travels.
Happy travels!✈️
The Orange Travel Team
A great choice for anyone in Europe
I would recommend it for any travelers in Europe! Easy to use app, good offers and if you have any issues or questions, the customer support service rocks!
They reply very quickly and solve your issues right away! (I had deleted the esim I just bought by mistake, they sent me a new one in minutes).
Well done to the people behind the support email!
5 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your amazing review!😊
We're delighted to hear that you enjoyed using the Orange Travel app and found our offers and customer support helpful.
It's especially great to know that our support team was able to quickly replace your eSIM after it was accidentally deleted. Providing fast, reliable assistance when our customers need it most is exactly what we strive for.
Thank you for recommending Orange Travel to fellow travelers. We truly appreciate your trust and look forward to keeping you connected on many more adventures!
Happy travels!✈️
The Orange Travel Team
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