Very reliable travel agent for crypto payments. Could improve on the actual payment page UI / UX but good so far. Also, information on when tickets etc are actually sent to you and how when coming fro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Travala for a long time and quite frequently, and I can only speak positively about it. The support chat is available 24/7. If there are any issues with airlines, Travala, as the b... See more
Company replied
When the bitcoin payment was processing I got a pop up message saying I had run out of time, but there was still 10min left on the countdown. It still had not confirmed when the clock ran down to ze... See more
Company replied
Booked a car rental, got issues with the car rental company, travala quickly (less than 20 min) answered me after contacting them and then refunded me a couple moments later. Booked another one, and e... See more
Company replied
Company details
- Travel Aggregator
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Agency
Written by the company
Founded in 2017 and now backed by industry giant Binance, Travala is the leading crypto-native travel booking service, offering 2,200,000+ properties across 230 countries, 600+ airlines, 50,000+ car rental locations, and 400,000+ activities globally. Travala is a champion of cryptocurrency adoption, accepting over 100 leading cryptocurrencies alongside traditional payment methods. In addition to unbeatable prices via its Best Price Guarantee, Smart Members on Travala can also enjoy additional discounts and loyalty rewards for eligible bookings made on the platform. For more information about Travala, visit: www.travala.com.
24/7 Customer Support
Written by the company
- Do you need help or have a question? Contact our proactive 24/7 customer support team via live chat, email, hotline or online ticket system.
- Best Price Guarantee
- We guarantee we won't be beaten on price. If you find a cheaper hotel deal on another website after you book with us, we’ll refund the difference!
- Multi-Payment Options
- We offer various payment methods to make a booking with us. Choose from credit card, debit card, and the leading cryptocurrencies.
- Real Value Rewards
- Earn rewards easily and quickly with our innovative tokenised incentive programs including Smart discounts, Invite, Loyalty and Givebacks.
Best Price Guarantee
We guarantee we won't be beaten on price.
If you find a cheaper hotel deal on another website after you book with us, we’ll refund the difference!
Contact info
United Kingdom
- support@travala.com
- travala.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you so much for helping me book…
Thank you so much for helping me book the hotel in London, everything worked out perfectly.
29 January 2026
Reply from Travala
Hi Antonio,
Thank you so much for your kind words!
We’re really happy to hear that everything worked out perfectly with your hotel booking in London. It’s always great to know we could help make your trip go smoothly.
We look forward to assisting you again on your future travels!
Best regards,
Travala Team
Simple to use
Simple to use, good choice if accomodation, smooth booking. I used crypto for payment....no issues.
Would recommend without reservation (pardon the pun)
19 April 2026
Reply from Travala
Hi And,
Thank you for your wonderful feedback — and we love the pun! 😊
We’re glad to hear that you found the platform simple to use, with a great selection of accommodations and a smooth booking experience. It’s also great to know your crypto payment went through seamlessly.
We truly appreciate your recommendation and look forward to helping you with your next booking!
Best regards,
Travala Team
Easily accessible website & App!
Easily accessible, friendly interface, speedy and efficient service!
19 April 2026
Reply from Travala
Hi there,
Thank you for your fantastic feedback!
We’re glad to hear that you found the platform easy to access, with a friendly interface and efficient service. That’s exactly the experience we aim to deliver.
We truly appreciate your support and look forward to assisting you again on your next trip.
Best regards,
The Travala Team
Excellent and professional management
14 April 2026
Reply from Travala
Hi there,
Thank you for your wonderful feedback!
We’re delighted to hear that you had a positive experience with our team. Maintaining a high standard of professionalism is very important to us, and your words are truly appreciated.
We look forward to continuing to support you in the future.
Best regards,
The Travala Team
The customer service is very helpful…
The customer service is very helpful and responsive
19 April 2026
Unprompted review
Reply from Travala
Hi there,
Thank you for your kind feedback!
We’re really glad to hear that you found our customer service helpful and responsive. Providing timely and effective support is something we always strive for.
We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
The Travala Team
Amazing app and easy to book with crypto
18 April 2026
Reply from Travala
Hi there,
Thank you so much for your kind words!
We’re really glad to hear that you found the app easy to use and enjoyed booking with crypto. Making travel simple and accessible with flexible payment options is exactly what we aim for.
We look forward to helping you with your next trip!
Best regards,
The Travala Team
Used them for 3 flights, so far so good
Used them now for 3 flights, and everything been going well. No issues with any of the flights, though. But always got an airline reference # and was able to check in online, except for The Philippines where they always seem to hinder people from online checkins. Will try my first hotel through Travala in about a week or so, let's see how we go :)
28 February 2026
Reply from Travala
Thank you for taking the time to share your experience with us!
We’re delighted to hear that your three flights have all gone smoothly and that you were able to check in online without issues.It’s great to know that everything has been working as expected and that you’ve received your airline reference details promptly.
We appreciate your understanding regarding regional check-in limitations, such as those you encountered in the Philippines, as these can sometimes be influenced by local airline or airport policies.
We’re excited that you’ll soon be trying a hotel booking with us as well, and we truly hope it meets (or exceeds) your expectations. If there’s anything we can assist you with along the way, please don’t hesitate to reach out.
Thank you again for your support, and we look forward to serving you on your upcoming trip!
I try to cancel ny booking when the…
I try to cancel ny booking when the booking stillnot confirm but the do not do fast and after thst said is nor refundable , I think no intentionnto help at all
and the booking i made is order no fa4rfo7s but travalla cancel the other order no , really not understand,
13 April 2026
Reply from Travala
Hi Seniadi,
Thank you for your feedback, and we’re sorry for the earlier confusion.
We can confirm that your booking has now been successfully cancelled, and a full refund has been processed. We’ve also sent you an email with the details for your reference.
If you have any further questions or need assistance with anything else, please feel free to reach out — we’re always here to help.
Best regards,
Travala Team
Fast customer support
Booked a car rental, got issues with the car rental company, travala quickly (less than 20 min) answered me after contacting them and then refunded me a couple moments later. Booked another one, and everything went well this time. Also used travala for hotels, everytime went smoothly.
10 April 2026
Reply from Travala
Thank you kindly for sharing your experience ! We are happy we were able to assist you, our small team works hard to respond fast.We love hearing from our happy customers =)
Give me money
16 April 2026
Unprompted review
Reply from Travala
We are happy to assist with your travel needs !
Issues trying to cancel
I selected a room in Oregon, and it took me to South Dakota without me noticing until after I booked the room. Tried calling to cancel and they could not help me. told me to call on one certain day at a certain time to talk to the only person that may be able to help me. This is not good customer service and very inconvenient.
13 April 2026
Reply from Travala
Hi there,
Thank you for your feedback, and we’re sorry for the confusion and inconvenience caused with your booking.
We’ve since identified the issue, and a full refund has been processed for you, which has also been confirmed via email. We truly appreciate your patience while we resolved this.
Best regards,
The Travala team
Great Deals and Prompt Refund Processing
I got great deals on Travala. Also, when I cancelled a booking, I thought there was a delay in processing my refund. To my surprise, I got the refund within 7 days after the cancellation. The company truly deserves a 5 star rating!
8 April 2026
Reply from Travala
Hi Johnson,
Thank you for your feedback and we are e glad to hear you’ve been enjoying the deals on Travala.
We’re sorry for the concern caused around the refund. Please note that the refund has already been processed in our end, and the funds are now with your bank. It may take a few additional days to appear in your account due to standard bank processing times.
We appreciate your comments on communication and will continue working to improve this.
Best regards,
Travala Support Team
Thank you for your cooperation.
7 April 2026
Reply from Travala
Hi there ! Thank you for your positive review, we are always happy to help.
It is really good
6 April 2026
Reply from Travala
Hi ! Thank you so much for taking the time to leave a good review, we appreciate the time taken =)
Always easy and quick response
6 April 2026
Reply from Travala
Thank you for the positive review, we are glad to hear you have had fast and responsive assistance !
Reply from Travala
We appreciate you sharing your Feedback. We are sorry to hear about your experience at this hotel. We can certainly share your feedback with our supplier, but I believe It is not for us and this may affect our rating in Trustpilot . We would highly appreciate if you could kindly update your review rating for us.
Thank you,
Travala.com Team
Charmfull attention but no solution
Zingi, Blanka, Noni & Nick were very kind attending my problem. But they could not solve it. They deliver it to different areas and I still have no answer. We are talking about a simple refund of 50 credits caused by a internal credit buy in your platform. Please I need to confirm reservation... I´m loosing money with your delay.
Finally the problem was complete solved. All Travala’s staff work hard to get my credits refundes and I could finally confirm my reservation. Problems occur but it they act imediatelly to go trough it in an acceptable time. Thank you all!
8 April 2026
Unprompted review
Reply from Travala
Hi Martin
Thank you for reaching your travel credits have been loaded and email sent on ref: #1303385.
Once again we apologize for the delay and appreciate your patience while our team was working on resolving this issue.
Please let us know if you need further assistance.
Best regards
Noni
Thank you sir mere account mein nahi hai
9 April 2026
Unprompted review
Reply from Travala
Thanks for your review !
I like travala it's easy to handle
8 April 2026
Reply from Travala
Thank you for the 5 star review, we are happy to hear you find Travala easy to book !
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