TRAINFITNESS Reviews 

647
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and tutors for being incredibly knowledgeable, supportive, and engaging, creating a positive learning environment. The courses are consistently described as well-structured, easy to follow, and comprehensive, with clear materials and flexible learning options. Many people highlight the exceptional customer service and support team, noting their responsiveness and helpful guidance throughout the learning journey. However, some people mentioned challenges with the distance learning option, feeling unsupported or finding the time limits difficult to manage.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and supportive... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the flexibility and clear... See more

Customer service

People report positive experiences with customer service, highlighting the exceptional support and... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent support received throughout... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent learning materials,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more

Rated 5 out of 5 stars

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

Signed up for the Nutrition specialised Master Diploma after checking among a ton of other companies. Very pleased with my selection of TrainFitness for their distance study course. Brilliant struc... See more


Company details

  1. Fitness and Nutrition Service
  2. Vocational School

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

647 reviews

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4.8

All reviews

(647)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 experience!

I am so glad I chose TRAINFITNESS as my course provider. From the initial enquiry about the course, to learning face to face, I have felt supported, understood and encouraged by all members of staff. Ben was an incredible teacher who made the experience what it was. As a team, they are efficient, informative and super-friendly. I learnt so much and feel armed with confidence and excitement approaching the industry. You feel like your own individual learning with them, they really look after you. The work itself is detailed and specific, so there is graft to be put in, which is what is exactly needed going into the industry.

21 February 2025
Rated 5 out of 5 stars

Great support.

Great company.
Lots of support via message, phone call or eClass for the courses.
Tutors are excellent and very knowledgeable.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support and Quality Training – Highly Recommend

I completed my Master Diploma with TRAINFITNESS as a distant learner, and I’ve always been really happy with the quality of their service. The course was well-structured, and the support I received throughout was excellent.
I initially studied remotely, but I decided to do a few of my assessments in person, and I’m so glad I did. The tutors and assessors were amazing—Ben, Richard, Katie, Paul, and Rob were all incredibly knowledgeable, supportive, and encouraging. It made such a difference to have that hands-on experience, and it actually made me even more excited to continue expanding my knowledge.
Because of the great experience I had, I went on to do additional qualifications with TRAINFITNESS beyond the Master Diploma. They’ve been supportive every step of the way, whether I was studying from a distance or attending assessments in person.
I’d definitely recommend them to anyone looking for high-quality fitness education😊👌🏻

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Enrolling with Rob

Just signed up to the Women's Health & Exercise Master Diploma and wanted to give a huge shout out for Rob Burton who was so helpful in assisting me in recognising the right career pathway. Excited for the journey ahead.

19 February 2025
Rated 5 out of 5 stars

Huge fan of TrainFitness

After consulting with a number of different companies, I settled on using TrainFitness to complete my Level 2 Gym Instructor and Level 3 Personal Training course. They offered incredible flexibility, online and in-person support that made it impossible to choose anyone else. The online portal was really easy to use and the team was always on hand to answer my questions. I particularly enjoy the in-person element with our trainer Ben. He was a fountain of knowledge, but also incredibly kind, generous and empathetic in developing our skills and confidence. I would absolutely recommend TrainFitness for anyone looking to get into this industry.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

TrainFitness offer all you need for a future in the fitness industry

Having spoken to a lot of fitness training providers I chose train fitness to complete my Level 2 gym instructor and level 3 personal trainer courses. They offer many options in terms of how you can complete the course and this provides so much flexibility and means the courses truly are accessible to all. The online study portal and theory content is first class and very easy to use. The face to face training is fantastic, our trainer Ben put me at ease as soon as I met him and was so enthusiastic, knowledgeable and professional I learnt loads and had a great time on the courses. I would 100% recommend TrainFitness for anyone considering this career path.

24 January 2025
Rated 5 out of 5 stars

Highly recommend, incredible experience!

My experience with TRAINFITNESS has been super positive. I have learnt so much and felt guided and supported throughout. The online course work is very detailed and interesting and my 2 weeks in-person experience for the Gym Instructor and Personal Trainer qualification has just been so much fun, although there has been a lot of information and things to get done, my tutor Ben made it enjoyable, engaging and something I couldn’t wait to wake up for each day. I highly highly recommend TRAINFITNESS to anyone!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

No regrets choosing this training provider. The tutors and assessors are experienced and knowledgeable but most importantly, are exceptionally skilled in translating this to trainees in an inclusive and engaging way. Training material and hands on practical experience is very thorough. The in-person courses attract a lovely, diverse bunch. I’ve already booked my next course!

24 January 2025
Rated 5 out of 5 stars

Had the time of my life

I have had the time of my life with TrainFitness these last few months. They have been incredibly supportive in my learning, and every member of staff I've come across - whether in-person, over phone or email have been super friendly, supportive and caring. For anyone looking to get expert knowledge in a warm environment, and want to be pushed, challenged and celebrated, this is the course for you. I am now armed with the confidence, technical know-how and skills needed to get out there and start helping others. Could not recommend highly enough.

24 January 2025
Rated 5 out of 5 stars

Great service & support

Great service right from the enrolments team to the support given by the tutors and before I knew it, I had my certificates to start working as a PT in my local Pure Gym.

27 December 2024
Rated 5 out of 5 stars

Thoroughly enjoyed!

Amazing company! Great tutors, amazing facilities and amazing course content. Did a distance study Master Personal Trainer course and felt thoroughly supported despite being a remote student.
The choice of courses are brilliant and so current. Specialising to support not just pregnant women or young mothers but also women going through menopause was so refreshing and enriching for me. Excited for this journey ahead.

10 December 2024
Rated 5 out of 5 stars

Excellent comprehensive course and wonderful staff!

I was recommended this course by an acquaintance who had previously undertaken their PT course with TRAINFITNESS. I was a teacher looking for options to allow me to escape the classroom. As such, a distance learning course was the only way I could have gained these qualifications. I was able to sign up for the L2 Gym Instructor and L3 Personal Trainer courses alongside each other as part of the Diploma course. The course was very straightforward and allowed me to work at my own pace (within the year allocation) and decide on the order of completion of the work to suit me. I chose to complete all the online theory first, then the written parts of the coursework, and finally complete the practical aspects. In reality, I would recommend that you complete the LAP (Learner Achievement Portfolios) activities alongside the theory, as it saves you having to go back and 'find' the relevant bits of theory, which, in hindsight, ended up taking me longer. I would absolutely, 100% recommend the e-classes to support both the LAP and practical assessments. The personalised guidance from an experienced professional is invaluable here. TRAINFITNESS are sticklers for quality and accuracy, so using the e-classes ensured I hit the right level of detail and gave them the detail they required. Although I don't have much previous experience in this industry, I sat in e-classes with other individuals who had, and there was a sense that because they had been there and done it, they thought they knew what TRAINFITNESS wanted, i.e. where the emphasis should lie etc, and they weren't always correct. My advice would be to take the specific advice from the TRAINFITNESS staff and don't allow previous experience (and potentially bad habits) influence you. I had the pleasure of having Rob as my tutor for the e-classes across both the GI and PT courses. Incredibly experienced and knowledgeable, Rob was also very patient and answered many, many (!) questions clearly, in a non-jargon way that allowed me to understand and then apply this to my work. As a mid-40s woman who does not look like many of the images in the TRAINFITNESS branding (perhaps my only criticism?), I felt a little intimidated by the scope of the course, but Rob was careful to paint a very inclusive picture of the industry, and to use my own knowledge and experience to make me feel like I absolutely had something I could offer, moving forward. If completing the distance learning course, please make sure you leave plenty of time to make sure you have compressed your videos before uploading them - it was not as straight forward process for me and took much longer than I thought it would! Also use the support of the staff to help you with this. On the whole, a very well organised and supported course that has its practices based on up to date research. The staff are wonderful and if and when I choose to expand my qualifications, I will use TRAINFITNESS to do it. Thank you Rob and the team!

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Live Virtual Pilates Weekends

Did my 2 weekends for Pilates but attended it via Zoom as travelling into London was too expensive as I was based in the Isle of Mann. Felt like I was actually there with them, very interactive, not a moment of sitting idle, learnt a lot of progression and clarified how to fill my portfolios. Worth every penny, would recommend.

9 November 2024
Rated 5 out of 5 stars

Great support from the tutors

Great support from the tutors. Took up distance learning because I work two jobs, but the fact that the tutors were always on hand when I had a problem. The zoom e-classes were super beneficial. Just passed my Level 3 practical assessment and excited for the journey ahead.

16 November 2024
Rated 1 out of 5 stars

Incredibly shocked by their lack of compassion and understanding

I started this course in July. Sadly my mother was diagnosed with stage 4 cancer the same month. We are now in November and I have not made any progress as my mother has been given weeks to live. Train Fitness will not provide even a partial refund which is unbelievable during a time like this. They extended my end of course date but don’t seem to understand that It is impossible for me to complete the course with the circumstances I am under. Incredibly shocked by their lack of compassion and understanding.

20 November 2024
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

As we have expressed to you previously and privately Markeita, we’re very sorry to hear about your mother’s diagnosis. We understand this is a challenging time and extend again our thoughts to you and your family.

As much as we would like, it’s not possible to do everything asked of us. We do our best however, and to support you we provided you with additional course time (until the end of January 2025) when in October you first told us about your circumstances. You later told us, “it would really help” if we extended the course until the end of February. To support you further, we provided that too and you told us, “that’s very much appreciated.”

You purchased the course using a third-party finance company and you recently told us you wanted to stop making payments. Because you have a finance agreement with that company and are making payments to them - not to us - we could only suggest you speak to them directly about your request. You then left your review.

In spite of the challenges you have been dealing with, we’re pleased that you have worked solidly on your course since you enrolled on 7th June. To date you have completed all of the Gym Instructor course material and the theory assessment, and half of the Personal Trainer course material.

We remain committed to helping you as best we can Markieta.



Rated 5 out of 5 stars

Grateful for the Support

I wanted to express my heartfelt gratitude to the team at train fitness for their understanding during this difficult season I have had. I started on a course just over a month ago while I was 3 months pregnant. However I had recently experienced some complications which caused my GP and midwife to advice me to stop all forms of exercise till my delivery.
When I went to Train fitness regarding this, the gentleman on the phone was so helpful and understanding. He only asked that I supply medical evidence so that they could document it in their files. He suggested that I carry on working through my theory and complete my online coursework as my inability to exercise doesn't stop me from reading and that they would allow me to do my practical elements after my delivery date, once I have been signed off by medically.
I couldn't be more thankful to these guys for keeping my dream alive to become a qualified personal trainer.

6 August 2024
Unprompted review
Rated 4 out of 5 stars

PT & Sports Massage

I found the online learning was not always easy to follow or clear. However the video made things much more understandable.

I attended the in-person courses in the end with Ben for Gym Instructor and Personal Trainer. Ben was great and help us through every stage. Brought a lot of the learning together. Rosie was also great and friendly during the assessment

Sports Massage was equally challenging but Paul and Katie werereally good and knowledgeable .

22 July 2024
Unprompted review

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