TRAINFITNESS Reviews 

669
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online materials are comprehensive, easy to follow, and supported by helpful videos. People also praise the staff and tutors for being extremely knowledgeable, friendly, and always available to provide guidance. Learners appreciate the flexibility of the courses, which allows them to study at their own pace around work commitments. Some reviewers were not happy with certain aspects, noting restrictive timeframes for home study, occasional lack of structure, and accessibility hurdles. A few individuals experienced difficulties navigating specific non-digital formats without proper reading assistance tools during their learning journey.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely supportive, knowledgeable,... See more

User experience

Reviewers express great satisfaction regarding user experience, highlighting that the platform is... See more

Customer service

Customers had overwhelmingly positive experiences with customer service, frequently highlighting exceptional... See more

Service

Customers consistently note positive experiences with service, describing the team as knowledgeable,... See more

Product

Clients share satisfaction regarding the product, noting that the online material is thorough, well... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just completed my Indoor Cycling Instructor Training. I'd definitely recommend Train Fitness. Not only is the information in bite size chunks, you have supporting videos. Support is there in te... See more

Rated 5 out of 5 stars

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

The course is very well structured and flexible, which makes it easy to fit around your own schedule. The content is clear, practical, and highly relevant to the fitness industry. I’ve found it really... See more


Company details

  1. Fitness and Nutrition Service
  2. Vocational School

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

669 reviews

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4.8

All reviews

(669)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend!

I’ve had the time of my life with TrainFitness over the past few months. They’ve been incredibly supportive throughout my learning, and every member of staff I’ve interacted with—in person, over the phone, or by email—has been friendly, professional, and caring.

For anyone looking to gain expert knowledge in a warm, encouraging environment where you’ll be pushed, challenged, and celebrated, this is the course for you. I now feel confident, technically skilled, and ready to start helping others. I couldn’t recommend them highly enough.

I’m currently completing my Level 2 Gym Instructor qualification and working toward my Level 3 Personal Trainer certification (T3 HIIT assessment completed). I’m doing my theory online and practical sessions in person, and it’s been an amazing experience. The teachers—Kate and Ben—are incredibly knowledgeable and supportive, creating a safe and inspiring space for everyone.

Every time I’ve had a question about the online theory, the support team has replied promptly and helpfully. For future courses, I probably won’t even bother looking anywhere else!

1 November 2025
Rated 5 out of 5 stars

Great support for distance learners!

Currently finishing off my PT Strength and Conditioning Diploma. As a distance learner I have relied on the learner support team to guide me through the course material/assessments, who have been very responsive via telephone and email. Special mention to Mr Rob Barraclough who is very professional/knowledgeable and makes you feel at ease over the phone.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Two positive and supportive weeks learning

I have absolutely no regrets in my decision to complete my PT course with TrainFitness – from the initial research phase, right through to attending the course in person I have felt supported and valued throughout.

I had a lot of questions initially and the sales team were amazing in answering all my questions without me feeling pressured to commit to the course beforehand like with other companies.

When attending the in person course I was feeling a little nervous naturally beforehand, but our instructor Ben immediately erased any worries or concerns and made sure that this continued right through the Gym Instructor course into the Personal trainer element. Ben allowed us to truly be ourselves and find our own authentic way of coaching without any judgement. Ben’s feedback was invaluable, and he has an incredible capacity to adapt his teaching or approaches of supporting to meet each person he was training which made the experience feel so personalised…not to mention how fun and lighthearted he was able to make learning such heavy amounts of information – we always felt positive and upbeat despite needing to cover a lot of learning and detail.

Thank you so much for everything Ben – it’s been an absolute pleasure to learn from you and I will hold onto so many pointers and tips you shared with us into my future career 🙂 THANK YOU!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience on in-person L2 + L3 course in London…

Attended the L2 + L3 course in London in October. Our main instructor/ assessor was Ben, with Katie covering the T3 group training class.

I'm an older learner (a retired financial services professional looking for a second career in something I'm passionate about). I also don't have the physique of a stereotypical PT and was really worried about how I would fit in / be judged. The whole environment of the course could not have been more supportive. Ben made a real point of ensuring that all of us felt free to be ourselves, to recognise the unique value we could each bring as a coach and to find out our coaching style - whilst also guiding us to learn to adapt it to meet individual client needs. Katie took the same approach when teaching the group training session. We were also encouraged to learn from each other. Everyone in our group had very different training histories and passions and the different perspectives offered added knowledge beyond the course materials. It was a brilliantly supportive group with everyone willing each other on to perform at their best. With significant time on the gym floor practicing on one another we really got to put our skills into practice before the assessments.

When I first looked at the course materials and saw the level of assessments it looked quite daunting - but the in-person coaches (and the excellent on-line materials) really guided us through the content and the assessments.

Ive had a thoroughly enjoyable two weeks and am really feeling quite motivated about getting stuck in as a PT. I also feel l've made some great new friends in my new industry as all learners really supported each other through the process.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

I am still on the level 3 in person…

I am still on the level 3 in person online modules. When i was asked to go to Buzz gym Cannon street for my LAP, i was a bit nervous because i didn't know who my tutor was going to be. But the when i met Ben at the reception, he said to me "Anderson everything is going to be fine, will guide you in such a way that by the end of this LAP you would understand everything. The knowledge he impacted on me has help and i will apply the when i start my journey as a personal trainer.
I would like to use this opportunity to thank Ben for guiding us all especially me throughout the LAP.

16 October 2025
Unprompted review
Rated 4 out of 5 stars

Studying the live virtual course

I’m studying the live virtual course, for the Master Diploma and have so far completed and passed the Fitness Instructor and level 3 PT.

Superb course content, really interesting, and extremely in-depth. You do need discipline to focus and get through the material, don’t be mistaken thinking it is the same as having live tutors to guide you through all the material.

I’ve had a few glitches with the app and uploading videos was a bit of a nightmare if I’m honest. It added a stress element non of us needed. Another option for loading/sending these would have been great, but we were told there are no other ways of sending the videos, which is a real shame. All of the students in my group had the same issues (we communicated with each other) but we were all individually told no one else had a problem, that was a little frustrating. If there had been more clarity here and another reliable option was given for sending our assessment videos, it would of made my experience 5*

The tutor for our live weekends and assessments was amazing. Really helpful, guided us well and ensured we knew how to navigate the supporting paperwork. Really enjoyed the live weekends, thank you.

The assessors for the final, live, PT assessment were also fantastic. That was an awesome weekend. Of course we were all nervous, but our tutor was as supportive as ever, and the assessors were so friendly. They all made sure we understood the structure of the weekend. They reassured and encouraged us every step of the way, just superb!

I’m looking forward to continuing my studies with TRAINFITNESS and thanks to my current tutor I have a clear idea of which element to study next and how to progress. I’m really hoping my next tutor is as supportive and clear with their guidance.

If you are serious about gaining qualifications in this field, and have the discipline to study remotely, I would absolutely recommend this company.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Distance study Flexibility

Distance study Flexibility

I pursued my course while I was in Saudi Arabia. The format of the course allowed me to study anytime and I even did my practical assessments while I was there.
However, I wanted to experience an in-person element when I travelled back home to London and the team was so accommodating and found me a suitable date immediately.
Extremely impressed by their system and versatility.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Ben brings energy, expertise, and encouragement to in-person learning at TrainFitness

I’ve had such a fantastic experience with our tutor, Ben. He made the entire learning journey genuinely enjoyable (fun)—especially during those moments when confidence dips and you’re navigating something new. His great sense of humour, understanding approach, and deep knowledge made a real difference.

Ben is energetic, personable, and brings a passion to in-person learning. After doing online sessions, having him in the room was a breath of fresh air. He truly injects enthusiasm into learning how to support people through their fitness journey.

Thank you, Ben—I’d absolutely recommend the in-person learning option to anyone.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

I'm so happy I chose Train Fitness and even happier I met Ben

I've almost finished my Level 3 in-person PT course at Train Fitness. It's been so much fun, I'm sad it's almost over! My tutor Ben has been nothing short of sensational. He's so knowledgeable, so funny, so enaging and makes the coursework so much more digestible and accessible for all different types of people and their learning styles. I'm so thrilled to have met him and to be learning from someone who is so invested in helping us reach our full potential.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

I did the gym instructor and personal…

I did the gym instructor and personal trainer course in person. I was a little nervous but from the minute the course begun the tutor Ben really settled my nerves. He is so knowledgable and teaches in a way that really helps you understand and feel confident in your ability. Im looking forward to signing up and doing more add on courses :) Thank you Ben!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Distance study was perfect for me!

Distance study was perfect for me!
The amount of flexibility around the course was key for me as I work shifts. I could do my practical assessments on late evenings because my local gym is 24 hours. Great structure, great support, would recommend.

27 August 2025
Rated 5 out of 5 stars

I attended a practical prep e class…

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend that anyone taking on distance learning attends these on line classes.Rob is easy to talk to and provided helpful information to help us succeed.Thankyou Rob 😊

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Got me in time for my job

Got me in time for my job.
I approached these guys in June because I was offered a PT job in August by a friend who owns a gym. Spoke to many companies to see who can make sure I get the qualification done as soon as possible.
As I am based quite rural, I was offered the Live Virtual option to attend classes via zoom over 5 weekends.
Won't lie because there was a lot of theory I had to go through due to my own timeline but got the job done, assessments submitted and marked and I have secured my PT job.
Kudos to the whole team, you know who you are.

18 August 2025
Rated 5 out of 5 stars

Qualified as per target

Just wanted to drop this here for anyone considering TrainFitness for their PT qualifications.
I approached these guys in the beginning of May this year because I wanted to change from my teaching career and ideally not go into another academic year from September.
I went for Practitioner Diploma and did it via distance learning. The course was not only very structured but the 2 things that stood out for me was the access to tutors at all times by phone and the learner study plans that gave me clear direction on what I needed to achieve on a daily basis.
3 months was the aim and I can confirm that I have fully qualified as a Level 3 Personal Trainer having passed all my assessments.
Excited for this journey ahead and very grateful.

12 August 2025
Rated 5 out of 5 stars

Kettlebell CPD

Kettlebell CPD - I just completed my kettlebell instructor course with TrainFitness (having already done my level 2 and level 3 with them) - the kettlebell course was fantastic. Rich was an incredible instructor, he was so knowledgeable, explained concepts clearly and gave fantastic coaching cues. I thoroughly enjoyed the in-person training and left feeling extremely excited to start using kettlebells with clients. I would highly recommend using TrainFitness for your PT course or any of their CPD. Their trainers are highly knowledgeable, very friendly and the support you get from the online platform is fantastic.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

padwork course

recently completed the in person padwork instructor course, it was a full day of in depth learning of fundamental boxing and the importance of basic padwork and the advancements that can be made to suit your clients ability and experience. not only did i learn how to utilize padwork in a personal training setting but i also got a great workout myself, my only suggestion would be to anyone thinking about this course is to take a towel and a change of clothes with you. i am looking forward to implementing everything that i have learn in to my sessions and i look forward to an advanced padwork course when it is created.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

I found the course very good all the…

I found the course very good all the tools were there do help me through especially being a distance learner. I was always able to call in for help and the one to one sessions helped. Rob was very helpful getting me through all LAP and practical assessments.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

TF In-Person Exceeded Expectations

I just completed both the Gym Instructor and PT courses through Train Fitness and couldn't be happier with the experience. Based on their reputation, I had high expectations - and they exceeded them completely. The online content was clear and comprehensive, student support was quick and valuable, and the face-to-face instruction and assessment were spot on. All instructors are excellent, but Ben truly stands out. He consolidated all the online learning in a manageable way and prepared us thoroughly for assessments. He has a gift for making students feel completely at ease. Both the Gym Instructor and PT in person weeks are somewhat of a bootcamp, albeit much more enjoyable, to prepare you for assessments and life after training. Ben excelled in bringing strangers together, all from varying backgrounds and experience levels, and created a cohesive team who learnt alongside and from each other. For anyone considering Train Fitness, especially the face-to-face option, I can't recommend it highly enough.

21 July 2025
Rated 5 out of 5 stars

No.1 Place for fitness qualifications

I completed my course as a distance learner and although it could get confusing and difficult at times the learner support was excellent! TrainFitness is defiantly the choice for perusing your fitness coaching. I will be studying with them again to level up my qualification further!

21 July 2025
Unprompted review
Rated 1 out of 5 stars

got the PT 2 & 3 course really wasn't…

got the PT 2 & 3 course really wasn't impressed with it or the assistance provided, my father then died not long after buying it and obviously wasn't in the right head space to be doing it so asked what my options were, was told id need to spend even more money if i didn't complete it in time and a refund wasn't an option really wasn't impressed at the time awful service.

19 January 2025
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

Hi Ed,

We’re very sorry for your loss and appreciate how difficult that time must have been.

Now that we’ve been able to review your account in full, we wanted to clarify a few key points for transparency. You enrolled on the course in November 2022. When you let us know you were having a difficult time (though your father’s passing wasn’t ever mentioned to us), we extended your course access by two months at no cost to support you.

Your request for a refund came toward the end of your course access. As explained, you were already halfway through the course material at that stage, so we weren’t able to offer a refund, but we did provide alternative options to help you complete and gain a recognised certification.

Since learning about your loss, we followed up with you directly. When we spoke about continuing the course, you told us your interests had changed and that you’d moved into tree surgery. We wish you every success in your new path.

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