Trailer Valet Reviews 224

TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The RVR3 I have barely moves and has about a 15 minute run time before the battery dies. All this I could have dealt with but trying to get the 18' boat & trailer (weight of maybe 2500 pounds) over a... See more

Rated 2 out of 5 stars

This trailer valet has a major design flaw, it does not stay in the upright position under stress. The wheel will start moving out from under the ball coupling pretty soon after 1 or 2 feet of movemen... See more

Rated 3 out of 5 stars

Short Version: Like many things about towing in the US, don't trust the maximum specification: the 5X is said to be good to #500 tongue weight, but it's not. The side-mount bracket is not strong eno... See more

Rated 1 out of 5 stars

Battery charger cooked the battery not a smart charger, and the company says that battery is discontinued and there is a $650. Repair kit. My unit is 18 months old out of warranty and for spending ove... See more

Company details

  1. Trailer Supply Store

Written by the company

Our powerful, easy to use trailer mover will allow you to maneuver your boat or RV trailer into a limited space, around corners, forward/reverse easily. Shop today!


Contact info

1.7

Bad

TrustScore 1.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't reply to support requests

Don't reply to support requests even after buying a $2000+ tool from them.

16 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Hi Lao,

We're sorry for your experience. It is one of our main values as a company to offer the best service possible to our customers and to never leave a customer unanswered. Please reach out to us (support@trailervalet.com) to make sure we see your request, and let us know how we can help.

Rated 5 out of 5 stars

So far so good

So far so good. I borrowed my friends before I bought. His had pneumatic tires which worked well. When I received mine, it has hard rubber tires, which did not work quite as good in my hard-packed gravel. Nonetheless it worked just okay. The other thing I mentioned to the manufacture was that is pretty short, requiring me to be bent over while using it. Modern trailers are higher off the the ground than they were just a few years ago. It needs to be longer/higher. In any event it’s a good project and definitely recommend it. After they hire me as a technical consultant, it will even be better😎

16 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Thanks for the feedback, Kenneth! We're always looking for ways to improve our products. Feel free to reach out to us if you ever have more suggestions, or if we can help in any way!

Rated 4 out of 5 stars

It does what I need it for.

It does slip a lot on a loaded trailer and the drill attachment doesn’t work like it’s claimed. I would buy it again but at a cheaper price.

16 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Thank you for the feedback, Enrique. Please reach out to our support team anytime (support@trailervalet.com) to see how we can help with that Drill Attachment issue.

Rated 3 out of 5 stars

Ordering & Shipping FINE, Moving boat NOT FINE

Ordering and shipment were fine. moving my boat with the Trailer Valet was very hard. I have double axles, so I then order two dollies. I have not had a chance to try them yet. I did not see any information advising me that I would need dollies on two axle trailers and at this point I am not sure they will work. I got the heavier Dewalt drill with my valet and the motor in it would have burned up if I had not stopped trying to move the boat. I am very disappointed.

16 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Hello! Thank you for the feedback. We typically don't recommend two dollies, but instead would suggest our Wheel Dollies to get your dual-axle trailer to mimic a single-axle trailer, making it much easier to move with one of our trailer movers.

In any case, please reach out to our support team (support@trailervalet.com) to see how we can help! We want to make sure you've got the optimal set up to make moving much easier.

Rated 5 out of 5 stars

It works very well

It works very well. I move a 25' travel trailer that weighs 4,300 lbs. The space it has to be stored in is too tight for my Silverado to be able to back it into. I have taken the Trailer Valet to help spot the trailer in a very tight spot in a state park also. Well worth the price.

15 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Thanks, Bryan! Hope it continues to work for you, and let us know if you ever come across any issues.

Rated 5 out of 5 stars

Yes, You Can Park It There

This strongly built, easy to operate tool is excellent for moving travel trailers and boat trailers into hard to get places. My neighbor borrowed it once and he immediately bought one for himself. It was well worth the cost.

15 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Thank you, Terry! Happy to help and please don't hesitate to reach out if you come across any issues.

Rated 1 out of 5 stars

Don't bother trying to use this for any…

Don't bother trying to use this for any trailer you can't just lift the tounge and move yourself.

15 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Hello! Thanks for the feedback. Please feel free to contact our support team (support@trailervalet.com) if you need help in making the most out of our products.

Rated 2 out of 5 stars

Don't Go In The Water

I used Trailer Valet on a 16 ft. boat. I guess the manufacturer did not anticipate that customers would use their product with boats, because the "Valet" rusted up pretty fast.
Then I had a problem and needed to purchase replacement tubes for the tires on the "Valet". For the price charged I expected to receive solid gold tubes, but was astonished to learn that rubber tubes could demand such a price.

15 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Hi John! Thanks for the feedback. We typically do not recommend our products to be submerged in water, but if they must, we advise that users dry them immediately. Please feel free to reach out to our support team should any other questions arise.

Rated 4 out of 5 stars

Good product does what it meant to do

Good product does what it meant to do. Only way I could hook up and store boat in garage by myself. Continue to work on product to allow for more grip on different surfaces. Glad I purchased product.

15 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Thank you for the feedback, Carl! We're always trying to improve our products, and will pass these notes along to our team.

Rated 5 out of 5 stars

Excellent Product

Excellent Product. You saved my back and my headaches regarding trailering up. Now it's a NO BRAINER and Traveling becomes enjoyable again. THANK YOU TRAILER VALET!

15 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Thank you, Greg! We're happy you're happy. Please let us know if you need anything at all!

Rated 5 out of 5 stars

Love the Trailer Valet

I’m 66 and the trailer valet allows to move the trailer with ease. Highly recommended.

15 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Thanks, Douglas! Feel free to reach out anytime if there's anything you need.

Rated 5 out of 5 stars

Works as advertised

Works as advertised. Well built. Does a job that nothing else can do. Very happy with it.

15 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Thank you, Jim!

Rated 4 out of 5 stars

Needed an inner tube

Needed an inner tube. Showed up on time although the repair was not as simple as the videos I was able to find suggest. Wasn't something I would recommend for anyone not tool/ repair savvy. They must have several axle types so not knowing the one u have can be a detriment.You will also need to know how to break a chain without the aid of a chain breaker tool.also a good pair of snap ring pliers are needed, If you don't have some of these tools, it may be easier and cheaper to have it done.

15 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Thanks for your review, Mark! We'll definitely pass your feedback along to our product team and do our best to improve our communication regarding repairs. Please feel free to reach out if you encounter any other issues.

Rated 4 out of 5 stars

I really like being able to use the…

I really like being able to use the trailer valet. It was easy to install an easy to use. I have a 20 foot fiberglass boat which is very heavy and I need to park it in a very very small space. It was easy to manipulate my boat into the space however when I got to the very teeny tiny step-up in my garage the tires were slipping terribly. It was very dry when I did this and had to reconnect my boat to my truck push it up over the step-up. I think it would be good if the tires were all terrain type of tires something with more traction that might have helped.

15 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Hi Jules! Thank you for your review and your detailed feedback. We'll definitely pass this along to our product team. Please let us know if you encounter any other issues, we're happy to help!

Rated 2 out of 5 stars

The handle is to short

The handle is to short, for a tall person. Then needed second person to crank it.For it to work you need a hard surface.

15 March 2020
Unprompted review
Trailer Valet logo

Reply from Trailer Valet

Thanks for your review, Nelson! We're sorry you didn't have the best experience - we're always trying to improve so we'll be sure to share your feedback with our product team. Please let us know if we can help in any way.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look