THE WEBSITE WAS VERY HELPFUL AND I CHANGED THE TIMING OF DELIVERY OF MY PURCHASE. THIS WAS HANDLED VERY PROMPTLY AND PROFESSIONALLY AND I RECEIVED IT ALL ON THE DAY I EVENTUALLY SPECIFIED
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have received excellent service from Tradepumps. Especially from Braden who discussed my requirements and answered all my questions and advised me on what pump I needed. I phoned back a few times to... See more
Excellent service, stumbled across this company looking for a replacement pump. They couldn't be beaten on price for model I required. Easy ordering and was delivered within 2 days. Really pleased!!!... See more
Delivery was extremely quick, I am a tad disappointed in the build quality has the pump body is made entirely of plastic, but then I suppose you get only what you pay for and has the pump cost was on... See more
Company details
- Pump Supplier
- Hot Water System Supplier
- Plumbing Supply Store
- Pumping Equipment and Service
- Sewage Treatment Plant
- Water Pump Supplier
Written by the company
The best place to buy water pumps online. At Tradepumps, we have combined our 47 years of history and knowledge with a fantastic range of products on our easy-to-use website. We want to help you find the pump you need and get it to you when you need it.
Contact info
Unit A, Quedgeley West Business Park, GL2 4PA, Gloucester, United Kingdom
- 0808 239 9358
- tradepumps@dutypoint.com
- tradepumps.com
4.6
Excellent
413 reviews
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great transaction
14 July 2025
First class service
The person I spoke to on the phone was friendly, helpful and knowledgeable. Delivery was even more speedy than I had expected.
17 June 2025
Fantastic pump and super fast delivery…
Fantastic pump and super fast delivery and at a fair price
😊👍
2 June 2025
Really poor service and a total lack of…
Really poor service and a total lack of follow up. I ordered a water pump accessory on the 4th May. It's a large kit but instead of sending me this, they posted what appear to be some tiny hose connectors.
When I chased up with the team, they said they'd dispatched the product and sent me proof of delivery, a grey envelope that was sat in my letter box. There is no way the accessory kit would fit in an envelope or even through the letter box.
On the 19th May, they said they would look into it, but I've had no reply. It's been almost a month since my order and I have received nothing even though they charged my card on the 4th May.
Beyond poor service.
Update -12th June. Despite Chris’ reply suggesting this will be looked into, I still don’t have my order. The team confirmed there was a part number mix up on the 2nd June and said I’d receive the actual order in 2-3 days. 10 days later I have received nothing. This company is completely disorganised. They keep saying they will sort things out but just don’t and I have to keep chasing them after they took payment from my card 39 days ago!
I would be very cautious about buying anything from this website.
1 June 2025
Unprompted review
Reply from Tradepumps
Hi John
So sorry to hear of your experience, we will look into this immediately and find a quick resolution for you. Please accept our utmost apologies for any inconvenience this may of caused.
Best Regards
Chris
Excellent service
Website very clear, ordering was straight forward and excellent communication informing me of progress of order. Products arrived well packed in appropriate packaging and are of excellent quality.
An all round excellent experience. Thank you.
6 May 2025
Recommended on first experience
Prompt answer to a question followed up by prompt supply.
10 April 2025
Spot on
Spot on, the guy on the phone was very helpful pump arrived when they said it would. Fitted and works perfectly 👏🏽✅👍🏼
16 April 2025
Helpful and easy
I am not a professional. I needed a replacement pump. I had a very useful and informative communication on line which helped my purchase.
15 April 2025
Absolutely great!
27 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.