We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
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Review summary
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Trade link were really helpful throughout the process which included storing the bath for many months until we were ready for delivery. All reps we dealt with were lovely
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Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
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Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
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Company details
- #2 of 5 best companies in Bathroom Supply Store
- #8 of 11 best companies in Home Improvement Store
- #1 of 1 best companies in Hot Water System Supplier
- #2 of 4 best companies in Plumbing Supply Store
- #3 of 4 best companies in Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6K reviews
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Reply from Tradelink
We're happy to hear that you received exactly what you needed so quickly and with great service. Thank you for your positive feedback.
Reply from Tradelink
We appreciate you taking the time to share your positive experience with our team; we are so happy to hear it!
Simple online order
Simple online order. Clear communication regarding the order and prompt pick up. Pretty simple.
20 April 2026
Reply from Tradelink
We're happy to hear that you found our online ordering process simple and efficient! We appreciate your positive feedback regarding our clear communication and prompt service.
Ordering was easy and I was notified of…
Ordering was easy and I was notified of the arrival of the product for collection. Collection was efficient with opening hours making the collection easy outside of my own work hours.
30 March 2026
Reply from Tradelink
We appreciate you sharing your feedback! We're happy to hear that you found ordering easy and collection efficient, especially with the convenient opening hours.
My over the phone ordering experience…
My over the phone ordering experience was so good. The team were very helpful. Customer service is what it should be.
7 April 2026
Reply from Tradelink
We're happy to hear that our team provided such helpful service during your phone order. It's great to know our customer service met your expectations. Thanks.
Reply from Tradelink
We're happy to hear that you had a great experience with our service and prices. We appreciate your support for our local business.
Easy to order online and delivered…
Easy to order online and delivered promptly. Thanks!
26 March 2026
Reply from Tradelink
We're happy to hear that ordering was easy and our delivery was prompt. Thank you for your positive feedback.
Quick professional service with a smile.
16 April 2026
Reply from Tradelink
We appreciate your positive feedback and are happy to hear you received quick, professional service. Thank you for sharing your experience.
Great choices and helpful reviews
25 March 2026
Reply from Tradelink
We're happy to hear that our choices and reviews helped you. Thank you for your feedback!
My purchase was made online
My purchase was made online, click & collect.
Great purchase, excellent service.
Thank you
15 April 2026
Reply from Tradelink
We're happy to hear that you had a great purchase experience with our click & collect service. Thank you for your positive feedback and for taking the time to share.
I had great service from Tradelink
I had great service from Tradelink. Prompt, efficient and answered all my questions. Even finding stock to complete my order…
14 April 2026
Reply from Tradelink
We're happy to hear that you had a great experience with our service! We appreciate you mentioning our team's efficiency and helpfulness in completing your order. Thanks for your feedback.
Purchase
Original email enquiry to Tradelink Gympie store went unanswered. Ended up ordering on line thru Noosa store. Product arrived promptly for collection but when i went to collect no one around in dispath and had to wait for 30mins for someone to appear. I would rather go elsewhere in future.
24 March 2026
Reply from Tradelink
We appreciate your feedback and apologise that the Gympie store didn't respond and for the dispatch delays. We'll address this internally to improve our service. Thank you for bringing this to our attention.
Reply from Tradelink
We're happy to hear that our Mount Barker branch provided such helpful customer service! Thank you for your positive feedback; it means a lot to us.
Great service
The young man answering the phone at the Hallam store, I think he is the assistant manager.
He was absolutely wonderful, I brought the wrong size towel rail, and he went above and beyond to get it sorted
14 April 2026
Reply from Tradelink
We're happy to hear that the team member at the Hallam store provided wonderful assistance!
We are glad they went above and beyond to sort it out the towel rail for you. Thank you for your positive feedback.
Happy customer
Excellent service by Bruce and the other staff at Caboolture branch.
Though my orders for stainless steel floor wastes weren’t routinely kept at the branch, they were ordered in and available to me in good time.
13 April 2026
Reply from Tradelink
We're happy to hear that you received excellent service at our branch. We appreciate your positive feedback regarding the ordering and timely availability of the floor wastes. Thank you!
Delivered quickly
Delivered quickly. Just what was needed. Very happy with the service online and in person.
23 March 2026
Reply from Tradelink
We're happy to hear that our quick delivery met your needs, and that you were very happy with the service you received both online and in person.
Simple agreeable thoughtful service
Simple agreeable thoughtful service, on time, under budget, with humour
13 April 2026
Reply from Tradelink
We're happy to hear that you found our service simple, agreeable, and thoughtful! Thank you for acknowledging our on-time and under-budget work!
All good all good
12 April 2026
Reply from Tradelink
We're happy to hear that you had a good experience. Thank you for taking the time to leave us your valuable feedback.
Reply from Tradelink
We're happy to hear that our website was easy to navigate and your product arrived promptly. We appreciate your feedback and your time.
Miscommunication
I don’t know how long I waited. I rang and was told just to wait. I rang a month later and was told the part I ordered was no longer available. I then received my order roughly two days later
21 March 2026
Reply from Tradelink
We regret the delay and the part's unavailability. We appreciate your patience and are sorry for the inconvenience. We'll review our processes to improve.
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