My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Absolutely excellent as always. I’ve been driving since 1985 and this is the best garage I’ve ever dealt with. I had an Sj410 from Iver Heath in the late 80’s and various manufacturers since but came... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
703 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Tracks Suzuki Exeter
Sandra, thanks for your review. We're always happy to help and look forward to seeing you again in the future. Best regards, Harry Ody (Director)
As usual my car was repaired…
As usual my car was repaired efficiently and on time. Staff were very helpful and kind
3 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your continued support and feedback. We're glad we could get your car sorted quickly and that you felt well looked after by the team. Best regards, Harry Ody (Director)
Always a pleasant experience.
Easy, efficient and painless service from the team at Tracks.
30 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
We really appreciate your feedback! It means a lot to our team to know you had such a smooth and straightforward experience. Thanks for choosing Tracks. Best regards, Harry Ody (Director)
Great customer service
Great customer service from Tracks of Exeter. Very patient and keen to sort out the issues I was having with my car. They arranged for the car to be fixed under warranty with no hassle for me. The car was fixed quickly with great communication throughout. Lovely, helpful people.
24 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Julie, thank you for taking the time to leave a review. We're thrilled to hear you had a positive experience and enjoyed dealing with our team. It’s always our goal to make things as smooth and stress-free as possible, so we’re delighted we could get your car sorted quickly under warranty. Thank you for choosing Tracks. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
As always
As always, a professional and first class service carried out in precise detail. Nine years of faultless service.
24 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Trevor, thank you for your kind words and for putting your trust in us over the the past nine years. We truly value your loyalty and are delighted to know our service has consistently met your expectations. We look forward to maintaining your vehicle for many more years to come. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
First class as alway!
First class as always! Always a smile and friendly greeting, thank you!
18 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Leslye, thank you for your feedback, we really value your custom and support. We're glad you always feel welcome and taken care of by our team. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Our usual first class service from…Tracks of Exeter Vitara servicing.
Our usual first class service from Anita and the team on the service desk. Always smiling and always so very helpful.
We are happy to know that our Vitara is in safe and capable hands.
Thank you and see you all again next year.
18 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Christopher, thank you for taking the time to leave a review of your experience. We’re delighted to hear that Anita and our team looked after you, and it’s wonderful to know you feel your Vitara is in safe hands with us. We really appreciate your trust and loyalty, and we look forward to welcoming you back next year. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Excellent customer service.
Excellent customer service.
We have been dealing with Tracks for years, since they were in Taunton.
We now travel all the way from Minehead to Exeter for their 1st class service. We wont be going anywhere else any time soon!
16 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Sandy, thank you for taking the time to leave a review and for your loyalty over the years. We’re delighted to hear that you make the journey from Minehead, and it means a lot to know our service keeps you coming back. We’ll continue to do our very best to make every visit worth it. Looking forward to seeing you again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Brilliant from Start to Finish
From the moment I arrived until I left after having my car MOT'd, checked over and washed I could not have been better treated. The staff here especially Anita on Reception and the mechanic who explained everything about the MOT and then what to watch out for.
15 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Alan, thank you for sharing your experience with us. We’re delighted to hear that you felt so well looked after during your visit. We really appreciate you taking the time to share your experience, and we look forward to welcoming you back. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Always a great experience
Always a great experience. Anita provides an exceptional meet and greet, seamless service and of course a welcoming smile. Thank you.
15 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Nicky, thank you for your kind feedback. We’re delighted to hear that Anita made your experience so enjoyable with her warm welcome and attentive service. We’ll be sure to share your feedback with her—it will mean a lot. We look forward to welcoming you back again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Tracks, Exeter amazing customer service
I don’t normally take the time to complete a review but I believe that Tracks Suzuki, Exeter is worth it. I Purchased a Polestar 2 from Tracks in August 2025 whilst on holiday, which hopefully puts in to perspective how confident I was in the company. It started with speaking to Will on the phone and almost immediately I felt confident he was a cracking salesman. I had a mrs and 2 young kids in tow and at no point did I feel the process was being dragged out. Within 20mins I had a test drive, discussed finance (which was a pleasure and completely transparent with the use of a broker sorted by Will) I have purchased loads of cars and never had the freedom to pick my own finance and Apr which ended up being the lowest I had been looking at. The smooth sailing continued until there was an issue with the finance (my fault as I hadn’t brought my licence on holiday for proof of ID) BUT Tracks sorted this and managed to contact the broker and another finance company was chosen, again the problem was all on me yet they sorted it. The car was purchased and ready to go the next day, due to my issues with the ID and finance the finance company was taking an age to get it done BUT yet again Tracks came through sales, sales manager and the director were all involved just so I could get the car that day, which with there help it was pushed through. I honestly can’t really do the review justice of how good the company was and is. At no point did I feel I was a problem (even though I was), at no point did I feel pressured into buying anything extra, the car was in a really good condition, it was clean and tidy and had a wash prior to me getting it and a full charge. The communication didn’t stop after the sale either. The after sales again was amazing checking how the car was and how I was with the car. The fact that the car wasn’t a Suzuki either was impressive, the sales team were knowledgable about all the cars on the lot no matter what make or model they were. I would recommend this company 100%. Has that family run business feeling about it and they would honestly do anything for you.
1 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi, thank you so much for taking the time to share your experience with us. We’re delighted to hear how smooth and stress-free the process felt for you and your family, especially while you were on holiday. It’s fantastic to know that Will and the rest of the team were able to support you every step of the way, from arranging finance transparently to overcoming the ID hiccup and ensuring your Polestar 2 was ready to drive away without delay. We’re especially pleased you felt no pressure. Your kind words mean a lot, and we’ll be sure to pass on your feedback to Will, our sales manager, and our director too – they’ll be thrilled to know the difference they made. We hope you’re loving your Polestar 2 and enjoying every drive. If you need anything in the future, we’ll always be happy to help. Thanks again for your recommendation and for putting your trust in us. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Always very polite and helpful and…
Always very polite and helpful and always wash and vacuum the car.
10 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Ann, thank you for leaving a 5-star rating and review - we really value your feedback and support. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
They always collect my car from my home…
They always collect my car from my home and deliver it back to me. The gentleman who collects it is always very kind and helpful. They do a lovely job on my car and I cant rate them highly enough.
I would definitely recommend them.
9 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hilary, thank you for taking the time to share your experience with us. We really value your support and recommendation. We’re delighted to hear that you’ve been happy with the service and that our team has made things easy and convenient for you. I’ll be sure to pass on your feedback. We truly appreciate your support and look forward to looking after your car in the future. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Execellent srvice in all respects as…
Execellent srvice in all respects as normal
8 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Steve, thank you for your kind feedback. We’re delighted to know that you consistently find our service excellent, and we look forward to welcoming you back again. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
They picked up the car at 9-30 in the…
They picked up the car at 9-30 in the morning kept me informed over the day carried out an mot and service and delivered back in the afternoon fantastic service as usual.
1 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Ian, thank you for sharing your feedback. We’re really pleased to hear you were happy with the collection, MOT, service, and delivery. Keeping you updated and making the process smooth is always our priority. We truly appreciate your continued trust and look forward to helping you again next time. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Friendly, efficient and helpful
Always very efficient and helpful service. Great communication Friendly staff.
27 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Christine, thank you for sharing your feedback with us. We're delighted to hear that you enjoyed dealing with our team and that you rate our service highly. Your support is really valued and we look forward to welcoming you back again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Fantastic
Fantastic, friendly service. Excellent members of staff. Would highly recommend!
26 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Mel, thank you for your kind feedback. We're delighted to hear you had such a positive experience with our team. Your recommendation is much appreciated, and we look forward to welcoming you back again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Efficient
Efficient. Did the required job and beautifully cleaned my car
21 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Stan, thank you for sharing your feedback with us. It's great to hear that you enjoyed dealing with our team. We look forward to welcoming you back on your next visit. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Brian, thank you for leaving a 5-star rating and review, we really appreciate your support. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Diana, thank you for your kind words. We’re thrilled to hear you were happy with the service and your freshly cleaned car. We look forward to seeing you again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
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