I have phoned twice and both times the staff have been very helpful. I am receiving emails about my account and the email asking me to do this survey directly into my inbox. However, emails concer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service agent was polite and attentive but coyld only provide basic help. So after 15min on phone i now gave to wait at least 14 days until a more senior person can fix my problem. Not CS ag... See more
Company replied
Spoke to JP who was absolutely amazing. He was kind polite and really helpful. He explained each procedure thoroughly and didn’t move to the next until I was sure I understood what he was explaining.... See more
Company replied
I spoke a very pleasant advisor called Raj. He listened carefully, used his knowledge to advise me regarding my query and spoke clearly. I was able to make a decision. Raj demonstrated great custom... See more
Company replied
Company details
Written by the company
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Contact info
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, United Kingdom
- 0113 234 5500
- enquiries@tpt.co.uk
- tpt.co.uk
4.4
Excellent
2K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Got issue with accessing my portal
Got issue with accessing my portal. I got in touch with the help line and it was quickly fixed for me. Thank you
29 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Dorcas, and thank you for your positive review.
Very prompt and extremely helpful in…
Very prompt and extremely helpful in dealing with my query
29 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Gavin, and thank you for your positive review.
Explained well what I needed to do
Explained well what I needed to do , and followed up with a call back. Was Polite and courteous in manner.
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Linda, and thank you for your positive review.
The support line washelpful.
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Akpan, and thank you for your positive review.
Knowledgeable friendly advisor helped…
Knowledgeable friendly advisor helped me with my enquiry. Would definitely recommend TPT
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Elaine, and thank you for your positive review.
Very knowledgeable member of staff very…
Very knowledgeable member of staff very polite and answered all my questions
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Michelle, and thank you for your positive review.
Incredibly helpful
The TPT person, Jyoti, that tried to help me today with my queries regarding my Retirement Pack was incredible, very professional and patient with my lack of familiarity with computers. She tried her best to help me, but I will have to phone them again.
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Clara, and thank you for your feedback. We're pleased that Jyoti was helpful.
Raj was very helpful
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Lee, and thank you for your positive review. We're pleased that Raj was helpful.
Friendly and accommodating
Friendly and accommodating. Answered all my questions.
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Lisa, and thank you for your positive review.
Very happy
I talked to a very helpful member of staff called Paula. She was very helpful and patient
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Kevin, and thank you for your positive feedback.
Always a polite and respectful secure…
Always a polite and respectful secure conversation with a solution from each communication
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, and thank you for your positive review.
They were friendly and efficient
They were friendly and efficient, and answered all my questions
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Pete, and thank you for your positive review.
Reply from TPT Retirement Solutions
Good morning, Linda, and thank you for your positive review.
Great service and excellent customer…
Great service and excellent customer service
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Gideon, and thank you for your positive review.
I Spoke to a lady called Sabrina
I Spoke to a lady called Sabrina, I cannot begin to help you helpful she was. Sabrina was extremely patient with me. It was lovely to speak to her.
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Jean, and thank you for your positive review. We're pleased that Sabrina was helpful.
Quick response and Paula sorted out my…
Quick response and Paula sorted out my query.
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Many thanks for the review, Kenneth.
Spoke to JP who was absolutely amazing
Spoke to JP who was absolutely amazing. He was kind polite and really helpful. He explained each procedure thoroughly and didn’t move to the next until I was sure I understood what he was explaining. He put me at ease as I had been extremely anxious about my pension options. He listened to my concerns and explained at length all of my options and was so helpful throughout the entire call.
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Lesley, and thank you for your positive review. We're pleased that JP was helpful.
Reply from TPT Retirement Solutions
Many thanks for the positive review, Martin.
The assistant was very helpful
The assistant was very helpful, explained everything clearly.
28 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Many thanks for the review, Martin.
Jyoti was very helpful and explained…
Jyoti was very helpful and explained the process behind my query. Very polite and professional 👌
27 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Sharon, and thank you for your positive review. We're pleased that Jyoti was helpful and professional.
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