Toyotafinancial Reviews 240

Great cars but unfortunately their financial services suck! Getting to a human takes days and then they are no help. They will cash your check and then say you did not make the payment even though you have the cashed check to prove it but they do not accept that as proof.

Emails not answered
Requested settlement figure- no email received. Standard response, don’t send chaser emails or call us.
So I Called, couldn’t explain balance correctly
Requested remittance- nothing received.
Worried about paying off PCP early now.
No confidence

One of the worst customer service from this company. Finance is total rip off. People dealing with you are totally unprofessional.

Terrible experience. On hold for a very long time, then passed THREE TIMES to different departments. On one transfer I got cut off so had to go through the whole process again. Was told someone would call me to collect my car the same day, had no call, so now car isnt taxed and just sat on my drive and I'm gonig to have to call again. Noone knows what they are doing here.

Hassan at customer acquisitions team is a very rude man who hanged up the phone huffing and puffing at me for no reason. Terrible communication skills and lack of empathy.

Terrible service. Takes forever to get through on the phone and they don’t respond to email messages. I had expected better from Lexus although maybe this experience is because all finance is handled through Toyota. Requested a final settlement quote which was sent though with a 4 week validity. Unfortunately they charge interest up until that date even if the loan is settled ahead of that. The agent told me it was against the law(!) to refund the interest due if settled earlier than 28 days.

on 17th May 2025, I made an online claim for some minor dents to be repaired under my insurance policy. I did not hear from Toyota Insurethat so on 30th May I telephoned them, explained the situation and was advised that my claim had been received by Toyota, everything was in order but they apologised for the delay citing that they were very busy and it would be dealt with in 1/2 days. No response by 5th June so I sent an email to their published email address. Their published email address was invalid. When I phoned them on 5th June, all I got was a thousand questions and the run around but no progress. Not good

terrible customer service, ignores emails, impossible to phone, and their chatbot provides nothing more than the website.

Tried numerous times both on 2nd and 3 rd June to make final payment on agreement.On hold each phone call(4) for at least Thirty minutes on 2nd June 3rdJune gave up after third call left on hold for fifty seven minutes . Call back would be a useful tool for these waits or more staff.Being transferred from one department to the other on hold all time between connections. Very bad customer service service.if could give minus stars would

I bought a Toyota vehicle from Bryan-College Station, TX. A week after that, I kept getting tons of junk mail and spam calls about extended warranty with my full name, address, phone number, make, model, year and specifications of the exact vehicle I bought. How would the scammers know all this if not these selfish managers sell my data?

Appalling Customer Service. Hounded by letter when my finance agreement was about to end despite having communicated with Toyota via their email system. Phoning the Customer Service number on receiving the fourth letter I received was impossible - gave up after being left on hold for twenty minutes plus on two occasions. Its clear that the departments within TFS do not communicate with each other. Thank God my agreement has ended with this amateur outfit.

I spent a day and a half trying to pay the balance of my PCP. The Toyota Finance system was unable to take my payment (despite my bank being 100% up for it) and when I tried to contact them to find out how to progress, all I got was computer-generated “we can’t help” messages. Rubbish.

Im warning you not go buy from this company they screwed on me, I was paying my monthly payments as agreed and all the sudden they said I was late and made me do 3 to 4 payments per 4 months in a row, now that my contract is to come to end, they said that i was making payments towards the principle not the payments and that that acrued me interest which are big lies, and added $779.00 just because of that, in addition to that they said that my total to pay with late fees where 1,362.36 when I check the app it says 1,335.94 they are stealing me money for the past year. I will try to get legal advise on this as they are easily stealing my money and collecting fees out of nowhere from me. do not go there their customer service is horrible!

Toyota Financial sends text messages about our account to someone else. I spent 30 minutes trying to explain, but no one has any common sense. Be sure the dealer sends all the right info because you will play hell trying to correct it. I hope rates fall and I can refi someplace else. These people are ridiculous.

When you call, you are put through to a person who turns out to not be able to help you. You have just spent time giving them all the information they need, answering their questions. They pass you onto someone else who is asking you the same questions. Now, if you answer too early out of yourself because you know what they are going to ask you, you need to call again. What a massive waste of time !

DO NOT USE THIS COMPANY!

direct debts have been rejected/cancelled on their end and for over a year i have had to log on to the website and pay manually. each time i try and set it up, they cancel it without any reason or acknowledgment.

in January, i paid my installment manually but they said a week later i owed them a further £53. i stupidly paid this but still to this day believe they were wrong, just didnt have the energy to go back and forth.

2 weeks later before my next payment was due, i receive a message saying i am over £300 in arrears. this is more than 2 months worth of payments. somehow, miraculously in the space of 2 weeks of being up to date i am now over 2 payments behind.

i have spoken to a collections advisor and asked for them to provide me proof of what i owe and from where. he said its a tricky one to do and i just need to 'trust him'.

sorry, but what idiot is going to just hand over a load of money without any valid reason or proof. they are con artists.

i have raised an official complaint last month, chased up the complaint with another email and i am still yet to hear anything. no direct debit set up and now they have shut down my online portal to not allow me to see my balance or make any payments. all of this is affecting my mental health as well as my credit score!!!!!

worst decision i ever made.

I bought off a car after the lease from Toyota approximately 3 years ago a year later I realized that I never that I never got the title from them since then I am calling them every few weeks and get different answers one is they send it already so when I told them that I never received it they told me that can't do anything about it here I am 3 years after buying off the car and still don't have the title when I ask them I would like to speak to a supervisor they tell there is no supervisor available they don't have a uper management to whom to complain shame on them never had something like that I don't know how a company with such a bad customer service still has business.

They don’t answer phone calls at all waste of time how are you ment to sell your car when they don’t let you pay off finance

I am in utter disbelief at just how terrible this service is. It is impossible to speak to anyone and I do mean impossible! My agreement is coming to an end I keep receiving letters but when I try to contact them to discuss my options, the phone is never answered. I emailed several times and eventually received an unhelpful and vague response from Iqra! I love my Toyota and was looking to upgrade but I have instead opted to leave Toyota and go elsewhere. A great product completely let down by the worst, most frustrating service I’ve ever had.

I am extremely disappointed with the service I received from Toyota Financial Services. I called to request payoff information with the intention of trading in my current Toyota for a new one, as I truly love my Toyota vehicle. Unfortunately, my experience was far from what I expected.

I spoke with a representative named Darwin (ID #IGCW), and he was not only unhelpful but downright rude. He ended the call abruptly by hanging up on me, leaving me without the information I needed. This level of customer service is completely unacceptable, especially when I’m a loyal Toyota customer hoping to continue doing business with the company.

If customer service is important to you, I would strongly urge you to reconsider before choosing Toyota Financial Services. Based on my experience, I will be looking elsewhere for my next vehicle purchase.

Disappointed and frustrated