Toy&Gadgets.com 

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Rated 1 out of 5 stars

Do not buy from this company I have been waiting for 3 weeks for 2 smart watches and after waiting 10 working days to email them I have since received no reply as I have asked several time for my Ro... See more

Rated 1 out of 5 stars

After waiting for over the stated time given for delivery of my smart watches to be very disappointed with the products. I have now emailed 4 times to have a conversation with someone with regards... See more

Rated 1 out of 5 stars

I’m about to take them to court. I’ve been in touch with citizens advice centre, I’ve followed the correct procedure to reach this point. Initially this company responded to my first email but then... See more

Rated 1 out of 5 stars

I ordered 4 smart watches not received egnoring emails once money left my account no refund do not buy from this company discrasful

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Rated 1 out of 5 stars

Wish I could give it a 0.

Wish I could give it a 0.
Scam. do not buy. Waste of money. Watch doesn't sync. It's totally useless. Will double and triple check companies I buy from, from now on. There are SO MANY of these dodgy, scamming Chinese companies everywhere. Beware. Trustpilot every company before you purchase.
EDIT AFTER REPLY: OH YES YOU DID RECEIVE AN ORDER FROM ME. I DON"T EXPECT ANY OTHER ANSWER FROM A SCAMMING COMPANY LIKE YOURS. SHAME ON YOU

15 January 2021
Unprompted review
Toy&Gadgets.com logo

Reply from Toy&Gadgets.com

Hello CM,
we did not receive any order from yourself.

you may have purchased it from another website or company.

Rated 1 out of 5 stars

Terrible service bought 2 smart watches…

Terrible service bought 2 smart watches and they are rubbish wont charge wont turn on adding steps up when your sat down utter rubbish!!!! Emailed them to send back and they have asked why i want to send back, so i basicly told them was rubbish now they wont answer to any email to return them totally ignoring me!!

9 January 2021
Unprompted review
Toy&Gadgets.com logo

Reply from Toy&Gadgets.com

Hello Laura Jones,

our team replied to your email.

We offered a full refund or a free replacement at our expense.

Thank you for your patience
Toy&gadgets team

Rated 1 out of 5 stars

Got a watch for my sons Xmas waited…

Got a watch for my sons Xmas waited weeks for it eventually received it would not switch on charged it over night still nothing been trying to contact company for over a week now no response I just think during these hard times with covid going on company’s like this one should be banned from trading it’s hard enough without being scammed don’t know how these people can sleep at night

4 January 2021
Unprompted review
Toy&Gadgets.com logo

Reply from Toy&Gadgets.com

We always offer a full refund or free replacement in case the items stop working.


Toy&gadgets team

Rated 1 out of 5 stars

Do not buy from them - SCAM

Do not buy from them - it is a scam - they don’t work and are a complete waste of money -when I complained they said I have to pay return postage and a £5 restock charge as I “have changed my mind”!! The item is rubbish and their claim that is was originally £144 is a complete lie!!
Another fact - I posted a bad review on their own website and surprise surprise the reviews showing are 5 star ones!

29 December 2020
Unprompted review
Toy&Gadgets.com logo

Reply from Toy&Gadgets.com

According to our policy we charge a small restocking fee for change of mind returns,
for damaged items and not as described items we will issue a full refund and also refund you postage costs.


Toy&gadgets team

Rated 1 out of 5 stars

Rubbish

Arrived 2 weeks late. Used once and no longer working . Not what was expecting to receive. Awaiting response from them for refund. Very unhappy son !

27 December 2020
Unprompted review
Toy&Gadgets.com logo

Reply from Toy&Gadgets.com

Hello


We always offer a full refund or a free replacement at our expense.
Please contact us at info@toy-and-gadgets.com.

Thank you for your patience
Toy&gadgets team

Rated 1 out of 5 stars

Hi just received a drone from this…

Hi just received a drone from this company the drone I got was not the one they advertised
Instead got a cheap one from China
Please do not buy from these people
I am going to trading standards

26 December 2020
Unprompted review
Toy&Gadgets.com logo

Reply from Toy&Gadgets.com

Hello


We always offer a full refund or a free replacement at our expense.
Or if you wish you can return the item for a full refund.
Please contact us at info@toy-and-gadgets.com.

Thank you for your patience
Toy&gadgets team

Rated 1 out of 5 stars

Well I eventually received the drone I…

Well I eventually received the drone I didn’t order, the thing that’s turned up is a piece of tat from China, the instructions are in broken English. Not the drone I thought I was buying. Avoid this company

22 December 2020
Unprompted review
Toy&Gadgets.com logo

Reply from Toy&Gadgets.com

Hello,

our items are always dispatched in English written languages.
Sometimes there are additional languages such as Spanish and Chinese in the leaflet.

Rated 1 out of 5 stars

Here’s how to Get Your Refund

Myself, like many others who have left reviews here, have fallen for the scam of the website. I ordered a smart watch and received no confirmation email. I instantly came here to read the reviews. I emailed the company and asked for a direct refund or face legal liability. They emailed straight back explaining the product had been shipped and if I wanted a full refund to send the product back. I knew this was a false claim because they claimed the item had been shipped at 3am.
Here’s what you should do!
Call you bank and explain your situation. Notify them that the company is operating on false pretences and the items are either never sent, broken or falsely advertised, and that every customer who has used the website has had the same issue, excluding the fake comments that have clearly been posted by people or person operating the site. Your bank will ask you to send the company an email, if you haven’t done so, do it to cover yourself. Your bank will then ask you to wait for your payment to be authorised and completed by the company, once this has happened (or already happened) your bank will then follow up an investigation and should be able to refund you the amount liable.

I hope this review helps anyone who has been scammed or are thinking about using the website to make a future purchase.

9 December 2020
Unprompted review
Toy&Gadgets.com logo

Reply from Toy&Gadgets.com

Hello,

We only dispatch products as advertised in our products landing page.

If you contact your bank saying that the product is falsely advertised (which is never the case on our website), the dispute will be fought from our company and the bank may not provide you a full refund or take the money back once again since you would be in breach of our website policies.

All our customers are free to return their items if they contact us at: info@toy-and-gadgets.com

Rated 1 out of 5 stars

Do not purchase from this Company

Warning! Do not purchase anything from this company! I ordered over two weeks ago, no communication whatsoever as to when I will receive my smart watch. I’ve E-mailed twice and received no reply, you cannot phone them. This is not the way to run a business or to treat customers. I am frustrated and very annoyed & would advise people to give this company a wide berth. I will be requesting a refund but given the non existent communication and customer service I am unlikely to get one.

3 December 2020
Unprompted review
Rated 1 out of 5 stars

Believe everything you read about this…

Believe everything you read about this company, trust me. They send out cheap nasty watches you can get off wish for a few pounds and they dont work. They then take weeks to reply to emails, stay away if you dont want to be robbed in broad daylight

1 December 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY!
I ordered a smart watch over a week ago, no confirmation email, nothing has been delivered but the money has been debited from my account!!
Tried to contact them several times via their website but I’m being ignored!
Scanmers!!

28 November 2020
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY AT ALL COSTS !!

AVOID THIS COMPANY AT ALL COSTS !!!

The most awful company I have ever dealt with ! They are scammers. Firstly after I ordered my “Smart Watch” I never received a email confirmation which I thought was strange, they claim to deliver within 3-5 days which is a total lie. A week passed and I still had not received my item so I sent them an email, they told me it would be another 3-5 days? So I thought okay fine. 2 weeks passed and countless emails I still did not have my product and they was not answering any of my emails!
If you go to your bank and tell them about your problems, they will open a dispute with the company and you will be able to get your money back !
- Funnily after my bank contacted them they then sent the product - ( How ironic)
When I received my product it was total crap !! It is cheap rubbish from China ! Does not do any of the things that it states ! Total rubbish. Avoid at all costs.

27 November 2020
Unprompted review
Rated 1 out of 5 stars

Wish I could rate this website 0…

Wish I could rate this website 0 stars!! Had an absolute nightmare, placed an order on 13/11/20 been emailing and the responses are terrible. Finally received the item today and as expected it was awful and tacky. Really wish I read reviews before ordering on this website, now waiting for a reply for a return address because I want this refunded. Avoid at all costs.

27 November 2020
Unprompted review
Rated 1 out of 5 stars

AVOID THIS WEBSITE AT ALL COSTS!!!

It seems like I have fell into the same trap as everyone else. I ordered the so called Smart Watch for £39.97 on 14/11/2020 and I still haven’t received it. I haven’t received no email to confirm it’s been dispatched or nothing at all. I’ve sent an email to the website and they replied straight away saying they apologise for the delay and I’ll have my item in the next 3-5 working days. I really wish I had seen these reviews first before ordering. I knew it was too good to be true a Smart Watch being so cheap!!! How can these people sleep at night knowing they’re out there to scam people. Absolutely rotten human beings

25 November 2020
Unprompted review
Rated 1 out of 5 stars

Product not received

Product not received, emails not answered. This seems to be a scam site. Please report to Citizens Advice UK site by googling 'Report a Scam Citizens Advice UK' (as not allowed to put the link in this review).

23 November 2020
Unprompted review
Rated 1 out of 5 stars

Oh no

Oh no, I feel I have fallen into the same trap, after reading the reviews on their site I ordered the smart watch and writing tablet, still yet to receive both after 3 weeks, sending an email with no reply.

18 November 2020
Unprompted review

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