TowUniverse.com Reviews 

Super fast delivery! Product is a perfect fit!

I never recieved any shipping information. When I contacted them there was no response so I sent an email a week later. I was told I would recieve the shipping information soon and that was it... I tossed around the idea of canceling thinking I got scammed. Long story short I never recieved any idea of delivery date or tracking number. The hitch arrived over two weeks later and was a little beat up. Communication was poor for an expensive purchase. Probably wouldnt do it again. Be careful if you need it delivered quickly.

The previous Amazon order did not show up or return my phone calls. This order showed on time, as promised, with a phone call prior to delivery.

Quick shipping, unit worked as expected

The bed liner wasn’t just a drop in…they had to make several cuts and drill holes to make it fit properly. Then they had to cut the lip off the tail gate part because it wouldn’t lay right under the molding and the tri fold cover wouldn’t close properly. In all, a simple installation took over 4 hours. Would not recommend.

The bedliner arrived damaged and was loaded back onto the truck. Felt bad for the delivery person. Waiting for a response from the company

Kevin Snider

fast shipping, great product and ease of installation

The mistake was made with my order (not sure if it was my fault or theirs) but they called me first thing on Dec 26th, the day after I realized the mistake and they offered to make it right free of cost to myself (replaced 69" with proper 62") and the lady was nice and kind and understanding.

I appreciated the follow up, and the agents do diligence and a resolution. But I am still waiting information as to my exchange.

There was an issue with a bedliner that did not fit, although I may have inadvertently ordered the wrong model,they took care of it and got me The correct part.Great work on their part

Bed liner for 1999 Ford Ranger fit perfectly.
Ordering was easy. Delivery was quick and delivered straight into the garage until we were really to install. Installing was easy. We added a couple nuts and bolts for extra security. The liner itself is thick and well made.

This is our first purchase. I definitely recommend this company to family and friends.

They canceled the order after Black Friday and the sale week is over.
Price was great.
The price has gone up $70 now and shows in stock.
Wish I had bought it elsewhere when everyone had it on sale.
Ill be shopping elsewhere

It fit perfect. No problem installing. Minus proper bracket for lighting connections.

Ordering was easy and delivery quick for the hitch. Although it was a little beat up in shipping and I had to do a little touch up paint, the customer service team was a true pleasure to deal with. The wiring harness is on back order from the supplier but they have been very upfront with communication and updates.

I have not received any product it’s been like 3-4 weeks

I ordered a tow hitch from Tow Universe based on the website's estimated delivery time of 2 to 7 business days. This particular hitch was listed at a lower price by other sellers, but was listed as out of stock at those other websites. So I agreed to pay a slightly higher price because of the hitch's availability from Tow Universe.

After ten business days, I called Tow Universe during their published customer service hours to request an update on my order status. Their phone system said that nobody was available to answer my call, and directed me to leave a voicemail. After two business days without a response, I tried calling again and was again directed to leave a voicemail. This time, I advised the merchant that I would initiate a dispute with my credit card issuer if I did not hear back within two days.

After three more days, I had not heard back and so I disputed the charge with Chase Bank.

The next day, I located a U-Haul store that had the hitch in stock and purchased it there.

It is now more than a week since I left my first voicemail, and I have not received a call back. While I could understand a slight delay because of the holiday this week, there have been five business days since that first call.

I can not recommend doing business with Tow Universe.