Tough Mudder Reviews 

I Filled out the billing information multiple times but couldnt checkout!!! in the end I gave up an have to go to a different company!!!!

Booked for me and all my friends on my credit card, no notification other than cancelled. No offer of flex ticket, nothing just complete silence....

I joined Tough Mudder challenges in the hope of keeping fit. Unfortunately for TM they declined to let me know my challenge bundle was only valid in 2020. Then, due to illness I couldn’t undertake the activities, if I’d known it was only valid in 2020 I would’ve just signed up and took the goodies. Unfortunately TM have refused to transfer my package to 2021.

In short they don’t care. They have my money and that’s all that matters to them. Appalling customer service.

Same as everyone else! Won’t ever go to a tough mudder event again, and nor will my 5 friends I normally go with be either!

Exactly the same as what everyone else is saying. They sent me an email to say my event had been cancelled automatically and are now telling me I've signed up for a flex ticket for 2021 which is a complete lie and I have never received an email regarding this flex ticket. I have pointed out three different places in their t's&c's where they say I am eligible for a refund but they just tell me I'm not with half hearted responses. They are complete liars. It's a difficult time but this is not how a professional business should behave. Avoid out of principle.

I see people saying they wont get their refund for months. but I'm flat out getting denied. They aren't even reading requests, if it says refund anywhere in the subject or body it triggers an auto reply rejection and closes the ticket. even though their covid update statement says they will honor refunds but it will take time to return the money.

Same as the rest of the reviews. Been waiting 4 months now and still no refund. Absolute joke. They take forever to respond to your queries as well. Really unhelpful when Christmas is just around the corner

Would’ve preferred to put 0 stars.
Avoid these crooks at all cost. I’m getting my lawyer to sort this. 6 months for a refund??? Unreal!!! I shall make this my business to express my feelings to everyone, social media and the press.
The money I’m owed would feed us for 3 weeks!!! They act as if they are the only ones affected by COVID.

Event cancelled (fair enough) but auto-enrolled into an event I can’t attend. Can I get through to change? Can I heck. I don’t even want a refund, just to change to the 2021 event, but you don’t get ANY response from them. It’s appalling.

SCAMMERS!
Bought 2 tickets for Singapore TM in June 2020, due to Covid was postponed to November which I completely understand is not their fault. However in September i receive an email that they are pushing it further ( with no date in mind) and I email them asking for a refund, as I dont know whether or not I will be able to attend next year.

Got an email from them that they dont provide refunds under ANY circumstances. SERIOUSLY? the circumstance here is that you took my money and didnt give anything in return!
I have never experienced such a scam and I will report them to every organisation in charge of consumer protection.

It seemed like a fun event and I feel for them for having to cancel, but you cant just pocket the money from everyone that is called a theft.

Avoid these criminals. Offered a refund but said it would take 6 months. Then send an email saying there's a 100 quid cancellation fee that equals the 100 quid I paid. Absolute scammers. Done 6 tough mudder previously, never again!

Events wise TM put on some good live events. However, for the Toughest Mudder events TM are getting a reputation of over promising and under delivering. At Europes Toughest Mudder, the night pit stops didnt deliver half the things as were advertised. This year's Virtual Toughest Mudder is resulting in items not being delivered on time. And using US customs as an excuse. Where it's common sense to send things between 2 to 3 weeks prior not 4 days. Complacency and missing there own deadlines has resulted in me feeling that Tough Mudder doesn't deserve any more of my money. So I have one event in 2021 and thats it! I'll be looking at doing other OCR events. It's a shame, as I can't tolerate giving money to company that doesn't look after people that are keeping them in business.

I would rate less if I could! A horrific company taken over by an even worse company. Every other business during COVID has offered refunds and done all they can. Tough mudder? Keep your money for at least 6 months because ‘they need to get their financials back in place’. What about us when we paid an expensive £79 as it is?! -1 out of 10 never again will I do a tough mudder event

Offered refund but refused to give it.

Initial email received 23rd June 2020 stating the September 2020 event is cancelled due to Covid (which i understand). The email THEY sent out gives an option for a refund (copy of email text below). Contacted them on 24th June 2020 to request a refund. 29th June I received a response that they are not giving refunds.

The entry fee for ToughMudder will give myself and others extra money for food for a week, fuel in the car and pay bills. I honestly do not understand how they can keep our money.

My next concern is that ToughMudder may not even exist next year, then no one will see that money again. I am pretty sure it is not correct to refuse refunds and make money off the back of Covid - the travel industry springs to mind at this moment in time.

Even their website states they offer refunds.

Should ToughMudder ever go ahead, i would never attend due to this appalling service.

COPY OF THEIR EMAIL
We recognise that some customers may still wish to pursue a refund. For those that do, we are committed to honouring your refund request, but may not be able to issue your refund until our business returns to normal - which may take up to 6 months. You can read more about how we’re approaching refunds here. If you would like to register for a refund, please contact us at support@....... within 60 days.

Awful customer service! After being cancelled and postponed twice they've now said a refund will take 6 months!!! I've done 3 tough mudder events before but never again!

Tough mudder changed the West London event. Fair enough in the current climate. I was auto enrolled onto one taking place in September that I can't make. Asked to cancel. They offered me a refund of the price I paid -£85 less the cancellation fee. The cancellation fee by chance happens to also be £85. To me this is corrupt and dishonest. Appauling way to run a business and embarrassing and distasteful way to treat honest hard-working clients who just wanted to raise some money for charity.they should feel ashamed. Needless to say I will never ever even consider taking part in anything to do with them ever again.

Scam artists. Cancelled events due to corona virus which is understandable, but still waiting for a refund!!!
Appalling company now.
AVOID AVOID AVOID AVOID

Really couldn't recommend more this event, going from the 5K to all the way To Worlds toughest Mudder, their 24HR Race!

Everything ranging from the volunteering, staff and racing is phenomenal.

Can't wait to get back to it soon

Absolutely fantastic company that I'm sad to have seen go through one of the worst years in it's history. They put on an excellent race that never fails to disappoint and can't say I've ever had an issue dealing with customer services or any member of the team and their volunteer staff

A lot of the 1 star reviews seem to be hurt about refunds for races that have been cancelled or postponed due to Covid-19 and the public safety, which I get, loosing money sucks. That being said, TM nearly went out of business at the start of the year. It was picked up by Spartan and is now a new entity so things get a bit complicated there. People are always going to rage about lost money, but these are unprecedented times and companies are trying their best to find amicable solutions that will mean that their customers remain happy, and that they stay afloat.

I can't wait for all this virus malarkey to be over and get back in the mud at a TM and I'll always support this company because of the memories and friends I've gained through their events. That's worth more to me than a race entry.

A fantastic company that doesnt deserve its name to be dragged through the mud (pardon the pun). 1 star reviews are because people are bitter about losing money over covid. Welcome to the real world, where not everything can go your way. It is horrible, but it has affected everyone. Perhaps focus your efforts on doing good, rather than attempting to bring down a company, who will be struggling too.