Solid choice for a POS platform. Great features and helps scale businesses. A crowded market but would definitely recommend TouchBistro. Easy to use system and competitive pricing.
Company replied
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See what reviewers are saying
Absolutely the worst tech support ever. Nothing gets resolved and god help you if they they finally give an update, everything crashes. I’m bald otherwise I would’ve pulled all my hair out with th... See more
Company replied
"🚨 Misleading Business Practices 🚨 I signed a contract with TouchBistro trusting they'd let me use my old hardware. After signing, they demanded new hardware. Service never started, and when I as... See more
Company replied
I cancelled my account 5 months ago and was told someone would reach out in 1-10 business days. Still haven't heard back and they keep charging me for services I'm not using. Cancelled my credit card... See more
Company replied
Company details
Written by the company
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
Contact info
477 Richmond St. W, 10th Floor , M5V 3E7, Toronto, United States
- 855-363-5252
- sales@touchbistro.com
- touchbistro.com
1.5
Bad
346 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TouchBistro is my go to POS system
TouchBistro is my go to POS system. We, at La Cacata Brewing Company in Dominican Republic, are thrilled to use this system in our location and more coming in soon! Thank you!
21 July 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Elmo, thank you so much for the wonderful review! I'm so happy to hear that TouchBistro is working out well for you & your business.
Best,
Carly at TouchBistro
Very good app
Very good app , you can do everything from an single app even if you don't have any experience bin accounting , inventory. Great system management to track all the day to day operation happening in any food service firm . And you can save a lot of $$$ ..
15 July 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi there, thanks so much for taking the time to leave us a detailed review! We're so glad that you've found our system has saved your business some extra money in the long run, and that you find it easy to operate. Have an amazing day!
- Kirsten at TouchBistro
Reply from TouchBistro Restaurant POS/EPOS
Hi Jose, thanks so much for the 5-star review! We appreciate you!!
- Kirsten at TouchBistro
The POS system has come a long way
The POS system has come a long way, it is not perfect but I do appreciate the advances made by Touch Bistro. Thank you for continuing to make it user friendly for all of us.
25 June 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi Anhtuan, thank you for your feedback! We are constantly trying to make improvements and adjustments to our system in order to make it the best possible solution for our customers. We sincerely appreciate you and your business! Have a great day!
- Kirsten at TouchBistro
All staff were very quick to answer…
All staff were very quick to answer questions when signing up for touch bistro and installing the hardware. Great support so far!
3 June 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi there! We're so glad to hear that you're enjoying your TouchBistro experience so far. Thanks so much for taking the time to leave us a review, we appreciate you!
- Kirsten from TouchBistro
Just an all around great experience
31 May 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi Alissa, thanks so much for your review! We are so glad to know that you've been enjoying your experience with TouchBistro. I hope you have a great day!
- Kirsten from TouchBistro
TouchBistro team is always so helpful…
TouchBistro team is always so helpful and I feel like they actually care about me being successful with my business. appreciate the system as its UI is very friendly and easy to learn/teach. There are some glitchy type issues we have experienced with orders from the online platform pushing into closed-out tickets without someone actually closing them out. Yet to be resolved. When implementing the software, TouchBistro could improve the experience of behaving a base "common" restaurant setup.
31 May 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi Monal, thank you for your review! Your success is our success! We appreciate your feedback.
- Kirsten from TouchBistro
They are five star rating!
They are five star rating! Very professional !
23 May 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi Dana, thank you so much for the review! We appreciate you!
- Kirsten from TouchBistro
Reply from TouchBistro Restaurant POS/EPOS
Hi Tamara, thanks so much for the review. I'm so glad to hear you had a great experience working with our Support Team!
- Kirsten from TouchBistro
NOT bad but NOT AMAZING!
I have been mostly pleased up to this point. Although when trying to get our business up a running we began getting charged before we had even opened. And when we asked if there was a way to defer the payments until we opened we never really received a response. So we paid for about 4 months and were not able to use it as we were not running yet.
6 May 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi Tiffany and Bjorn, thank you for the review! I've passed your note to our Customer Care team who will be reaching out to you directly to discuss options.
Thank you,
Carly at TouchBistro
Don't waste your money here
Not many functions and they will force you to stay with them as they have no early exit fee, avoid, there are many better options out there
28 April 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi Marco, I'm very sorry to hear that. Can you please send me an email to chartshorn@touchbistro.com with the name your account is under so I can have our Customer CARE team reach out to you?
Thank you,
Carly
Sold me an unworkable system, won't help me any further - no compensation just lost $$$$
Still trying to get a positive response from Customer Service. They are holding me to a two year contract stating that I am bound after the three month on-boarding. They did not complete set-up of my online system until a week before that deadline. Guess what?
Their online ordering system wouldn't work for me - no presales, no advance ordering. THEY SOLD ME THIS SYSTEM SO THAT I COULD SELL TICKETS. Now they refuse to let me go, even though I have no use for the hardware and software I purchased.
Beware.
PS - I have spoken with Carly (below/customer service) several times already. Last time she was going to check with a manager to see if they could offer us one month credit on our fees. I haven't heard further. Terrible.
14 April 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi Nichola, I'm so sorry to hear that Online Ordering didn't end up being the best solution for you and I want to get this issue escalated with our Customer Care management team so we can come to a resolution. Can you please send me an email to chartshorn@touchbistro.com with the name your account is under so I can have someone reach out to you?
Thank you,
Carly
TouchBistro team is always so helpful…
TouchBistro team is always so helpful and I feel like they actually care about me being successful with my business
13 April 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi TK, thank you so much for the review! We absolutely do care- your success is our success.
Best,
Carly at TouchBistro
Reply from TouchBistro Restaurant POS/EPOS
Thank you for the review- we appreciate it! Hope you have a wonderful day.
- Carly at TouchBistro
Reply from TouchBistro Restaurant POS/EPOS
Hi Ken,
Thanks for the review- we appreciate you!
- Carly at TouchBistro
We have used TouchBistro for six months…
We have used TouchBistro for six months at our Brew Pub. The system was relatively easy to set up and has worked well. Their tech support team has generally been very responsive. We have only had one or two system crashes that were fixed quickly for us. TouchBistro has some limitations, but they take our feedback and try to make changes based on the need. The reservation system works well and saved us money versus other non-integrated systems. We have the unlimited license package with the Loyalty package. We are just getting the Loyalty program up and running and expect it to drive loyalty and volume with existing customers. Overall, we are pleased with TouchBistro and would recommend it to others.
2 April 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi Kent,
Thank you for the kind words and detailed review! Our company & products grow based on customer feedback and requests so if you ever have any feedback/ideas for us please feel free to email me directly at chartshorn@touchbistro.com.
It's so great to hear that you're finding value from TouchBistro Reservations, and I know Loyalty will be an excellent addition to keep your customers connected as well.
Thanks again!
- Carly at TouchBistro
The costs are expensive and there are…
The costs are expensive and there are fees for everything.
2 April 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi John,
Thank you for the feedback! While we aren't the cheapest solution out there, we do believe that our POS and add-on products bring immense value to restaurateurs and their customers. If you'd like to speak to our Customer Care team regarding your account & billing feel free to email us at customercare@touchbistro.com
Cheers,
Carly at TouchBistro
TB is super easy to use
TB is super easy to use, reports are great and very useful
2 April 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi Leanne,
Thank you for leaving us a review!
- Carly at TouchBistro
We needed help setting up a loyalty…
We needed help setting up a loyalty program, your staff responded quickly
2 April 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi Christine,
Thank you for the kind words! We're always here to support our customers.
All the best,
Carly at TouchBistro
Love this program
Love this program! Very intuitive. The staff are extremely knowledgeable and helpful when you call in for assistance.
Only a couple of minor annoyances which I'm sure can be solved by calling for help.
1 April 2021
Unprompted review
Reply from TouchBistro Restaurant POS/EPOS
Hi Meghan,
Thank you for taking the time to leave us a review! I'd love to get you in touch with someone who can help with the issues you're experiencing- can you send me an email with some more detail? My direct email is chartshorn@touchbistro.com.
Thanks!
- Carly at TouchBistro
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