TouchBistro Restaurant POS/EPOS Reviews 

Solid choice for a POS platform. Great features and helps scale businesses. A crowded market but would definitely recommend TouchBistro. Easy to use system and competitive pricing.

I never anticipated trying to cancel the god-awful touch bistro system to switch to another provider could ever have been this nightmarish. Do not use them. The customer support staff we talked to spoke to us in a deeply condescending manner, had incomprehensible english, and it felt like they were being sexist against my mom when they talked to her.

Edit: I'm editing this so touch bistro can't flag it, so I have to be nuanced with my word choices. We owe a specific amount on our remaining contract. We went to cancel 3 months ago and touch bistro failed to respond to all requests to cancel their service and made zero attempt to retain our business or resolve our issues. We blocked their payments since they didn't respond to our cancellation requests. They then referred to a clause they never verbally disclosed to us when we initially signed up for the service saying that if we cancel, we owe triple what is owed if we had just continued the monthly payments. They are an absolutely awful company. I consider the clause they used for saying that customers owe far more than if they'd just continued their monthly payments to be a sleezy intimidation tactic.

2nd edit: we offered to fully pay out the contract, and TouchBistro's collections refused the offer and is still trying to get triple the amount that we owe. If we'd known they were this unethical, we never would've gone near them. Luckily their own contract says we don't owe that much, but their collections agents being aggressive and threatening has made them one of the worst companies I've ever dealt with in my life

As a potential customer of a restaurant who is using this POS management system, I entered two credit cards in succession, ones that I know are completely fine, and both were rejected. I gave up trying to make an order with that restaurant and placed an order with another restraurant instead. So basically, you are causing the restaurants who have signed up for your service to lose business due to malfunctioning software. Get your act together!

If I could give them zero stars I would.

The "service they provide is lacking in all ways. Customer support is terrible and you will be stuck on the phone a lot. Issues remain unresolved and callbacks never happen when scheduled. When attempting to cancel the service they try to uphold their auto-renewal contracts. They do not give notice to their customers of the renewal of these contracts.

After being a customer for years, it was time to get away. The service never truly functioned as promised and I have been in an ongoing battle with them for over a month to try and resolve the issue. Between waiting for callbacks that never happen and useless back and forth, "Getting nowhere" seems to be the company motto.

Beyond the process of cancelling, numbers not matching between reports has been an ongoing issue. They seem surprised about it every time it's brought up. Not to mention changing reporting structure randomly really messes with bookkeeping procedures and has caused ongoing issues and expense trying to get things to line up to no avail.

Stay far away from TouchBistro if you value your time and sanity.

Absolutely the worst tech support ever. Nothing gets resolved and god help you if they they finally give an update, everything crashes. I’m bald otherwise I would’ve pulled all my hair out with these annoying people. And by the way TouchBistro Quit Saying ESCALATE. It’s useless and fake.

Cancelled my account and after waiting 1 month for a call back they are telling me that I have a 1 year contract with them which was never signed by my side.

To many unresolved issues , went back and forth for a year . Tech support was no help at all . When they couldn't fix our issues , they blamed there processing company Pay rix . Now want to take us to court for not continuing with their system. At all costs stay away from touch bistro. Have a BBB rating of F

Trash. No support. Never called and received an answer for any issues. They can’t send people out to help either as they aren’t based out of the US. Can’t understand them on the phone. Terrible and high do not recommend

Touchbistro is a scam. Despite canceling in writing they have continued to charge my business account. Do not sign up with them. You've been warned.

"🚨 Misleading Business Practices 🚨

I signed a contract with TouchBistro trusting they'd let me use my old hardware. After signing, they demanded new hardware. Service never started, and when I asked to cancel (before being charged), I was told someone would contact me - crickets. Multiple calls and emails to customer rep went unanswered. Today, they charged me AGAIN. Shady business, won't recommend."

Worst company to deal with stole 1000s of dollar from me. Should be jailed

THE WORST COMPANY EVER! Continued to bill after we cancelled the account, never called back and then found credit cards from years ago to bill when we blocked them. Total Scam, do not fall prey to them!

I cancelled my account 5 months ago and was told someone would reach out in 1-10 business days. Still haven't heard back and they keep charging me for services I'm not using. Cancelled my credit card and they actually went through my payment history and tried 3 other cards I had used in the past. Unfortunately they successfully charged another card without my authorization. Terrible customer service, terrible support!!!

There have been numerous bugs since the cloud migration about a month ago. I’ve contacted support three separate times and have been assigned three different case numbers, yet almost a month later, no one has followed up.

The phone line never goes through, and the online chat consistently shows no agents available. It’s extremely frustrating to not be able to speak with anyone at all when issues arise.

After being a customer for 13 years, it’s very disappointing to see the direction the company is heading. It used to be simple, responsive, and truly customer-focused.
At this point, I cannot recommend this company.

Very disappointing! I have been trying to cancel since Dec 2025 and its been April now. They keep saying someone will call back but no one ever does ON TOP OF THAT they keep charging my card their ridiculous fees even though service has been discontinued since Dec.

Do yourself a favour and please stay away from this shithole. They do not care about you at all! Just the money in their pocket

extremely poor customer service. I tried contacting them multiple times but never received a response. I was told someone would get back to me regarding some concerns, but I never heard anything back. Very disappointing experience, especially when you rely on a POS system for daily business operations.

I’ve been trying to cancel my service for months with no success. Despite multiple promises that someone would reach out, no one ever does. We even involved the BBB, and still no response. It feels like they ignore you so you’re stuck paying without resolution. I wouldn’t recommend this experience.

TouchBistro pos system is very bad , Do not use this company. I have them for 5 years it was terrible. Customer service took forever to reach them , the system is bad . Run away from touchbistro

Customer service is terrible. If you’re looking to sign up, they will call you back in 15 minutes. If you’re looking to cancel they will drag it out for months and continue to bill during that time.
The program itself is bad and reservations are frustrating. Many better options out there

The Positive:

Just switched over to TouchBistro at the end of 2025. The reporting and live operational updates are nice. The back end is pretty extensive so it takes time to navigate where everything is. However you can really get a good birds eye view of your business when you dive in. Inventory and labor management is good. Those were some of the top reasons why we switched from Square. The systems are fairly easy to use.

Inventory management is great. Once you are able to figure it out, it really makes a difference in cogs.

The Bad: POS layouts are a little behind as far as advancements.

I am currently on a call to customer service and I have been waiting for an agent for 38 minutes, It is 8:00PM central. This is the second time I have called them today, and the wait is considerably longer. I called at 1:00PM and the wait was around 20 minutes. 24/7 customer care is available....

Payment terminals are confusing for guest and cashiers.

The labor management part is great as far as scheduling goes, but there is a huge need for a operating app, Peachworks is great for management, but not team member friendly. (43MInutes...)How difficult is it for team members to get push notifications? If you are going to boast all in one, then truly be all in one, Not just mostly all in one.

Final Thoughts: As more time passes I hope that we feel more confident in the system. As it sits now I regret switching systems. I hope that feeling goes away only being 2+ months into it there has to be a better future for us with TouchBistro...I hope. Looking at reviews though I am not certain that will be the case. There is still quite a bit that TouchBistro should improve. Square is not catered to restaurants, but their systems are easier to use and honestly just better when interacting with the POS. Back office TouchBistro is superior than most. With nearly 2 years left on contract I will most likely begin the end of terms with them 2+ months before our contract ends, thanks to the other reviews I have seen. But who knows maybe they will figure everything out before that time comes. I hope so, but 51:11 on hold says otherwise. 58 Minutes to get an agent. He was great by the way. Very helpful.

2/26/26 Update
I Updated this review 3 times now. I first felt bad because of the not so great review so I shortened it, then I put it back because other people should know. I had to call customer service today again...35 minutes waiting for an agent to take the call. Also the virtual assistant is not available. On another note...When we signed the contract we were told that the system could distinguish between a debit and credit card. My call with customer service today proves otherwise.