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TotalEnergies Gas & Power (UK only) Reviews 

8,812
•
TrustScore 5 out of 5

4.8

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Considering 1,189 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the staff is exceptionally helpful, polite, and extremely quick to resolve various account issues on the spot. People really appreciate the efficient online chat service, noting that their daily questions are always answered with great clarity and professionalism. However, some customers also noted frustrations regarding delayed responses to emails and prolonged billing disputes that took months to finally fix. A few reviewers experienced ongoing difficulties when trying to get certain meter problems properly addressed by the customer care teams. Some people felt that communication was challenging when dealing with overcharged bills and unhelpful call centers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising certain representatives for... See more

Customer service

Users describe positive interactions with customer service, often praising helpful staff who quickly resolve... See more

Service

Consumers find service to be positive, highlighting quick and efficient assistance with queries and renewals.... See more

Website

Clients share positive opinions on website, expressing satisfaction with the efficient service and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In hoesty i have had the worst experience with this company but having just dealt with Qyaam Clark, he was very helpful and if all he said is correct, ill be happy at last. He was very clear and very... See more

Rated 5 out of 5 stars

After months of emails and phone calls to TE regarding arrears and having no explanation we decided to make a formal complaint. The following day we received a call from Laura Monsellato, Customer Com... See more

Rated 5 out of 5 stars

I had a webchat with Qyaam Clark of Total Energies Gas & Power this morning and he was very efficient and helpful. The issues I needed resolving were all sorted out quickly. Qyaam was very quick at so... See more

Rated 5 out of 5 stars

Obtained answer to my problem within seconds. saved me so much time. Really appreciated the help from Oyaam Clark who did an excellent job for me.

Company details

  1. Energy Supplier

About TotalEnergies Gas & Power (UK only)

Written by the company

We’re TotalEnergies Gas & Power, the UK's leading business gas and electricity supplier.

We have more than 30 years’ experience powering businesses of all sizes, so to find out how we can help yours visit https://business.totalenergies.uk/
or

Request a quote

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(8,812)

1,150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer services

Excellent customer service. Sweetness was friendly, professional and very knowledgeable. He listened to my concerns and answered all my questions. Thank you for your patient and support.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Qyaam Clark quickly and politely dealt…

Qyaam Clark quickly and politely dealt with the issue at hand and explained to me the procedure to resolve the matter. Also all follow-up questions were well dealt with and assurances were made that note had been updated on our account.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

The security checking process was thorough. The employee, Qyaam Clark, that I communicated with was quickly able to assist me and send the documents I required. Good customer service.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

￡7567.46 Charged on 16 Apr 2026

￡7567.46 Charged on 16 Apr 2026

Been contacting for 2weeks and not being sorted.
I have contacting in the complaint email and not having reply.
The crazy smart meter charged me 3000pounds in just 3days!?? could you please refund my money and sort out the 'smart' meter ??

25 May 2026
Unprompted review
TotalEnergies Gas & Power (UK only) logo

Reply from TotalEnergies Gas & Power (UK only)

Good Morning,

Details of your 1 star Trust Pilot review have been passed to our Complaints Team and a formal complaint query has been logged on your account.

Please be assured that customer satisfaction is of utmost importance at TotalEnergies, and we are sorry to hear that this has not been your experience to date.

Your complaint has been allocated to one of our complaint handlers who will investigate and respond to you as soon as possible. We ask that you allow up to 10 working days for the matter to be investigated.

We can confirm all credit activity has been suspended in the meantime.

We would like to thank you for your continued patience while we investigate this matter.

Kind Regards
Customer Complaints
TotalEnergies Gas and Power Limited

Rated 5 out of 5 stars

Qyaam Clark - Great.

In hoesty i have had the worst experience with this company but having just dealt with Qyaam Clark, he was very helpful and if all he said is correct, ill be happy at last. He was very clear and very helpful so thank you Qyaam. Total Energies, you need more staff like him then perhaps people wouldnt leave you in droves.

9 June 2026
Unprompted review

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