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TotalEnergies Gas & Power (UK only) Reviews 

8,812
•
TrustScore 5 out of 5

4.8

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Considering 1,189 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the staff is exceptionally helpful, polite, and extremely quick to resolve various account issues on the spot. People really appreciate the efficient online chat service, noting that their daily questions are always answered with great clarity and professionalism. However, some customers also noted frustrations regarding delayed responses to emails and prolonged billing disputes that took months to finally fix. A few reviewers experienced ongoing difficulties when trying to get certain meter problems properly addressed by the customer care teams. Some people felt that communication was challenging when dealing with overcharged bills and unhelpful call centers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising certain representatives for... See more

Customer service

Users describe positive interactions with customer service, often praising helpful staff who quickly resolve... See more

Service

Consumers find service to be positive, highlighting quick and efficient assistance with queries and renewals.... See more

Website

Clients share positive opinions on website, expressing satisfaction with the efficient service and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In hoesty i have had the worst experience with this company but having just dealt with Qyaam Clark, he was very helpful and if all he said is correct, ill be happy at last. He was very clear and very... See more

Rated 5 out of 5 stars

After months of emails and phone calls to TE regarding arrears and having no explanation we decided to make a formal complaint. The following day we received a call from Laura Monsellato, Customer Com... See more

Rated 5 out of 5 stars

I had a webchat with Qyaam Clark of Total Energies Gas & Power this morning and he was very efficient and helpful. The issues I needed resolving were all sorted out quickly. Qyaam was very quick at so... See more

Rated 5 out of 5 stars

Obtained answer to my problem within seconds. saved me so much time. Really appreciated the help from Oyaam Clark who did an excellent job for me.

Company details

  1. Energy Supplier

About TotalEnergies Gas & Power (UK only)

Written by the company

We’re TotalEnergies Gas & Power, the UK's leading business gas and electricity supplier.

We have more than 30 years’ experience powering businesses of all sizes, so to find out how we can help yours visit https://business.totalenergies.uk/
or

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Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(8,812)

1,150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

A seamless renewal process from start…

A seamless renewal process from start to finish with Darren C. He was transparent throughout, kept me informed at every stage, and never resorted to a hard sell. Instead, he took the time to secure the best offers for our business. We're delighted to have retained Total as the supplier for our multiple utilities and services. I wouldn't hesitate to recommend Darren and the team.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Qyaam Clark was super helpful and…

Qyaam Clark was super helpful and reassured me that new meter readings would translate into correct invoicing. Easy comms and straight forward responses with not much waiting time at all.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful. Got my query sorted quickly and very polite. Excellent service.

16 June 2026
Unprompted review

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