TotalEnergies Electricité et Gaz (France) Reviews 

Je l’ai souscrit y’a maintenant plus de 1 an franchement rien a dire super

The worst electricity provider I have ever had to deal with over more than 40 years as a householder in the UK and in France.

They can never provide an answer to any question put to them, and have now taken 2 months to not execute a simple change of tarification request.

Before they sold themselves to Total, they were not bad, but now - appalling.

The only thing that keeps me from moving to another supplier is their Atome application for the Linky meter, which I find useful - and the Atome support, by contrast, is excellent.

Edit
On 12 June my tariff finally changed, so thanks to Melissa for intervening.

However, it took to 18 June for my contract to change in my on line account, and the Total Direct Energie app still shows the incorrect mapping of Full Rate/Off Peak (Pleine/Creuse) hours, despite multiple notifications of the error.

As for any questions as to incorrect charges due to the non implementation of the contract as per
"Félicitations ! Vous bénéficierez de l'offre Online Electricité à partir du 05/04/2020."

It is now 29/06/2020, and they have not once acknowledged any such query, and continue to issue invoices with the old contract and old charges.

Utterly disgraceful.

AVOID!

WORST SERVICE EVER.

I basically have no words to express my disappointment, since I started my contract with Total.
This has been the worst experience with a supplier I have ever had.

It's all wrong:
1) they opened my contract after I clearly stated I was not interested
2) they said they cancelled my contract after another call
3) they kept on charging me every month like nothing happened
4) I spent a lot of money for a service I have never received.

Really bad, from start to end. Very bad customer service as well, very bad communication.
No more words.

The WORST energy supplier I EVER came across!
Right from the start, I was experiencing bad customer service, or rather non-existant customer service. I subscribed to an 'online' offer, and that was mistake no.1. Never got any responses (except only one time, when they still had to re-activate my gas supply).
After that, NO RESPONSES, no matter how many times you try to contact them through your online account or through their 'dedicated' to customers email address. I decided to cancel my contract, but even with NUMEROUS attempts to quit through online account, to which nobody bothered to respond, and then TWO official contract cancellations (the 1st one within my '14 day trial' period) with REGISTERED POST, Direct Energie STILL IGNORED ME! I cannot believe this kind of customer treatment exists and they get away with it, I'm absolutely DISGUSTED and APPALLED! They just continue charging me as if nothing ever happened. I'm fed up with them and don't want to deal with this zero-level-of-professionalism so EDF is handling it for me. I was trying very hard so it doesn't get to me, because otherwise, they would cause me a nervous breakdown or something. They still caused me a lot of stress and worry. STAY AWAY from them, for your own good!

Cowboys! Unsafe and unreactive to get it fixed. Poor show!

Sans gaz de puis 72 h blablabla
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