TotalEnergies Electricité et Gaz (France) Reviews 

tres facile, et rapide

Customer service is bad. They tell you that someone will contact you within 2 working days.. but that never happens.
As I was leaving the country, I asked to return a device. After six weeks and several attempts to get a return ticket, I already moved and still got the device.

When you write them, someone will write back saying that a technician will contact you. But six times out of six that I contacted them, nobody got back to me.

A dreadful company with appalling customer service. My meter was wrongly read by enedis n november 2020 and it took 4 months to sort this out. Now my estimated annual consumption is for 92 euros a month when for the last three years my consumption has been about 40 euros a month. The house is empty and no electricity has been consumed since December but they have not yet got round to adjusting my monthly useage. They owe me a lot of money and yet are threateing to cut off the electricity. I must have written to them dozens of times but they seem incpable of sorting this out. AVOID. Stay with EDF

excellente communication les interlocuteur sont parfait comprehensif patients et tres professionnel

Total Direct Energy are the worst company I have ever dealt with. To date they owe us approximately 1800€. They do not accept my actual metre reading that I submitted. They make up their own readings. I tell them that no one has lived in the house since July 2019 but they ignore this and continue to take money out of my bank account each month. AND NOW THEY SAY THEY HAVE TO INCREASE MY MONTHLY PAYMENT AND TAKE A LUMP SUM OF 870€ OUT OF MY ACCOUNT AT THE END OF THE MONTH!!!

Souscription rendue agréable par un personnel aimable et attentionné. On a l'impression de travailler avec un ami de longue date. Documents clairs qui rassurent.

bien receptionné par les differents services commerciaux, competance, et amabilité, bons renseignements.
en attente technicien pour concretiser.
cdlt

Alex est un excellent commercial marketing, très professionnel et courtois.

L'ensemble du processus a été très facile et sans douleur

Do not switch from EDF - It will be a big mistake!!!

11/18 - Signed up for Total Online - Website said someone will contact within 24hr.
11/18 - Landlord Cancelled EDF Contract
11/19 - No electricity
11/19 - Called total to ask if they can turn things on now that we aren't with EDF. Total could activate for 52 EURO or we could wait for next day. Decided to wait for next day because the whole idea of switching is to save money. (This was a mistake - we should have just called EDF at this point)

NEXT DAY

11/20 - electricity worked at 2:00am after flipping breaker switch. OK. This is where total would have gotten 4 stars. But... here is why they don't:

11/20 - electricity worked most the day then was cut at 6:30pm unexpectedly - meter read 'pas de contract'.

11/20 - 7pm - Total Contacted - They aren't able to help - they suggest calling another phone number the next day. Something about a public record. Who cares if the public record is wrong? With EDF the electricity cost $35 euro a month That's like 1 euro a day. So - Is total taking all these steps to not turn on our electricity 1 day early to save 1 euro?

Congratulations Total - I have no electricity so you can save 1 euro because maybe your meter doesn't start running on the public record for one more day. that's why you get 1 star.

Avec Total - Je suis dans le noir - toute la soir.

Currently sat in my apartment writing this with no electricity for 48 hrs and counting. All food in the fridge has had to be thrown out. Freezing outside and no heating. Why? Because after having moved apartment, total direct énergie were still charging me for my previous contract in addition to the new one. When I finally got through to someone on the telephone they told me they had corrected the issue. In fact they had cancelled both contracts leaving us with no power whatsoever. Customer service is non-existent. Do not use total direct énergie.

Bonne.... tres tres bonne

A l’ecoute,
Simple
Rapide
Tres explicatif