What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered a couple different vapes from them and they always ship my order quickly. Their customer service has been good as well. One time they made me aware of a product recall and I was able to... See more
You processed my order flawlessly. It was delivered on time to the correct address. When I ordered this product, (my third 'LITL 1' vape with an extra mouthpiece), your order dept. included the extr... See more
Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Product price was reasonable and…
Product price was reasonable and product was shipped quickly and securely.
17 June 2026
I had what turned out to be a minor…
I had what turned out to be a minor issue with a new vape, Jen was very helpful and the issue is resolved. It was fun and easy to deal with her, she changed a stressful experience into an enjoyable one, and I am a happy customer! Keep smiling Jen!
And a shout out to Nik S for his help in selecting the correct product and processing the order for me. Thanks Nik!
6 July 2026
Unprompted review
Product was easy to find
Product was easy to find. It was delivered on time and works great.The price was fair. The experience was positive.
23 June 2026
Excellent customer service!
TVape was very quick to let me know that one of the products I ordered was not in stock. Marvi was wonderful and responded very quickly to all of my inquiries about the refund. Thank you guys so much!!
21 June 2026
Reply from TVape
Dear Ben,
Thank you for your feedback, We're sorry to hear that your experience didn't meet your expectations.
We'd really like the opportunity to help resolve the issue. We previously reached out to gather more information about the problem you were experiencing, but unfortunately, we haven't received a response.
When you have a chance, please check your email for **support ticket #228213** and reply with the requested information. Once we hear back from you, we'll be happy to work with you to find a solution as quickly as possible.
We look forward to assisting you.
Kind regards,
TVape Team
Everything went very smoothly
Everything went very smoothly from ordering to delivery. order placed on a Saturday received the following Friday. I would not hesitate ordering from TVape again (and I aready have).
20 June 2026
Lisa made everything simple and clear
Lisa made everything simple and clear. Fast response as well 5 star
3 July 2026
Unprompted review
The company made sure the delivery was…
The company made sure the delivery was on time, it was actually early which was important and impressive as a customer.
4 May 2026
Great prices
Great prices, The reviews are helpful when making a decision on what to buy and the selection is quite good. I would recommend to anyone and will be returning.
27 May 2026
Jen S
Jen S. was very effective in processing my warranty claim. Thank you so much. Keep up the awesome work. It is customer service like yours that keeps me returning to a company for business.
2 July 2026
Unprompted review
Feedback on the free gift in the cart
Everything works well on the website, and shipping is fast. But the free gift is simply a voucher for future purchases, and it expires in a year. So it's not really much of a gift and doesn't feel like a win, at least not for me. An actual physical product that you put in the box and send along with the order leaves a better impression and feels more like a "gift" than a discount voucher.
26 May 2026
I must say costumer service was…
I must say costumer service was exceptional, Nik went out of his way to complete my order and even threw in an 5% discount as a repeat customer Thanks for that, will continue to do all my business with Tvape, Thanks so much Happy.
17 June 2026
Unprompted review
Nice and friendly good quick service to…
Nice and friendly good quick service to finding what i wanted :)
2 July 2026
Unprompted review
i will be back! very impressed
The store has great products at the best prices, but the most impressive thing is the staff and the support that they were able to provide. I was really pleased with the help that Nik provided.
1 July 2026
Unprompted review
Goods as described
Goods as described, quick delivery, not cheap but hey thanks brexit
2 July 2026
Unprompted review
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