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TVape Reviews 

1,564
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting their friendly and knowledgeable approach. Many people highlight the excellent customer service, which is often described as responsive, understanding, and efficient in handling inquiries and warranty processes. Reviewers are also very satisfied with the product selection and quality, often finding good deals and quick, reliable shipping. However, some customers also noted issues with product quality, reporting that certain devices were defective, did not work as expected, or had safety concerns. Additionally, a few people experienced problems with delivery, including delayed shipments or orders not being shipped as expected.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the quality, variety, and value for... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speedy and quick shipping,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more

Rated 5 out of 5 stars

I have ordered a couple different vapes from them and they always ship my order quickly. Their customer service has been good as well. One time they made me aware of a product recall and I was able to... See more

Rated 5 out of 5 stars

You processed my order flawlessly. It was delivered on time to the correct address. When I ordered this product, (my third 'LITL 1' vape with an extra mouthpiece), your order dept. included the extr... See more

Rated 5 out of 5 stars

Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more


Company details

  1. Vaporizer Store

About TVape

Written by the company

The TVape Advantage: Selection, Support, and Quality

Written by the company

At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,564)

1,208 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had an issue with the delivery of my…

Had an issue with the delivery of my original order. Ahmed reached out and offered me an additional 10% offer on my future order. So I took advantage of Ahmed's kind offer and or the Megatron.
Super happy with the product ☺️

29 June 2026
Rated 1 out of 5 stars

Do your research!

I feel so stupid. I didn’t see that TVAPE had a horrible reputation until after I purchased my vape. I found a ton of complaints. Apparently they buy their reviews so they look way better than they really are. I wasted my money on this Utillian vape that doesn’t work. Apparently this is extremely typical. Utillian is NOT a good quality brand, yet TVAPE totally makes these products look amazing. Vape battery dies after two three min sessions. I’m getting nothing off a pull unless it’s set to the max temp. I’ve went through so much herb and nothing. No matter what I do this device will not allow the effects to be even slightly felt. I’m making myself light headed from all the inhaling I have to do for nothing. I’d try returning it but with reading everything on Reddit, apparently this TVAPE company makes their “hassle free” return policy a real nightmare.

26 June 2026
Rated 5 out of 5 stars

A Service Business

Rep @ vape was very helpful and knowledgeable. The Rep made several options and suggestions and got me set. Very customer service oriented.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience so positive was…GREAT PRODUCTS DELIVERED WITH THE PERSONAL TOUCH

What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. No matter how many stupid questions I asked, he patiently answered them. He provided some useful advice. He is truly an outstanding example of good customer service and it makes me consider TV Vape for future purchases. Actually, EVERYONE I dealt with there was professional, knowledgeable and friendly. We need so much more of this!!!

27 June 2026
Rated 5 out of 5 stars

Quick and easy

The responses to my tickets were so fast that I missed one of the reply emails, even better was getting a follow-up email to check in on it. Easy to follow instructions with a clear detailing of what to expect

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Lisa

Lisa, was outstanding with her patience and consideration dealing with me making my first order. I would recommend Tvape and Lisa to anyone looking for their products. I look forward to shopping with Tvape and requesting Lisa’s help again in the near future.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Charged for a gift card

When it comes to the vape that I ordered I'm more than happy with it

The problem I have is at check out you guys decided to charge me $7.50 for a gift card unnecessarily that I did not want or need without my approval

I think a one-star review is fair

25 June 2026

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