What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more

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Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quick Delivery, fair price.
Quick delivery and fair price. The product I ordered was the product I received. Thanks TVape team.
Excellent Experience Since 2018
I've been a customer since 2018 always a great experience. Customer support is excellent as are the prices. Wouldn't think of going anywhere else after looking at many other outlets.
Quick shipping
Quick shipping, great product selection, customer service is great if you need it
Had an issue with the delivery of my…
Had an issue with the delivery of my original order. Ahmed reached out and offered me an additional 10% offer on my future order. So I took advantage of Ahmed's kind offer and or the Megatron.
Super happy with the product ☺️
Had an issue with shipping
Had an issue with shipping ..they went above and beyond to fix it and insure it was satisfied.i highly recommend them.
Do your research!
I feel so stupid. I didn’t see that TVAPE had a horrible reputation until after I purchased my vape. I found a ton of complaints. Apparently they buy their reviews so they look way better than they really are. I wasted my money on this Utillian vape that doesn’t work. Apparently this is extremely typical. Utillian is NOT a good quality brand, yet TVAPE totally makes these products look amazing. Vape battery dies after two three min sessions. I’m getting nothing off a pull unless it’s set to the max temp. I’ve went through so much herb and nothing. No matter what I do this device will not allow the effects to be even slightly felt. I’m making myself light headed from all the inhaling I have to do for nothing. I’d try returning it but with reading everything on Reddit, apparently this TVAPE company makes their “hassle free” return policy a real nightmare.
Customer support for warranty service…
Customer support for warranty service is excellent: quick response, clear instructions, friendly manner.
You processed my order flawlessly
You processed my order flawlessly. It was delivered on time to the correct address. When I ordered this product, (my third 'LITL 1' vape with an extra mouthpiece), your order dept. included the extra mouthpiece at no charge! Bonus! I always recommend TVape to my friends for their vape needs.
A Service Business
Rep @ vape was very helpful and knowledgeable. The Rep made several options and suggestions and got me set. Very customer service oriented.
I made a mistake on my order and Nik…
I made a mistake on my order and Nik was able to fix my problem in under a few hours. Thanks again Nik!
Lisa really made my day!
Very smooth and quick warranty process.
Very smooth and quick warranty process.
What made my experience so positive was…GREAT PRODUCTS DELIVERED WITH THE PERSONAL TOUCH
What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. No matter how many stupid questions I asked, he patiently answered them. He provided some useful advice. He is truly an outstanding example of good customer service and it makes me consider TV Vape for future purchases. Actually, EVERYONE I dealt with there was professional, knowledgeable and friendly. We need so much more of this!!!
I asked a refund in 30 days and it went well.
I asked a refund in 30 days and it went well. it took some more time because of my poor reading skill. haha
Thanks for their patience,
Quick and easy
The responses to my tickets were so fast that I missed one of the reply emails, even better was getting a follow-up email to check in on it. Easy to follow instructions with a clear detailing of what to expect
Lisa
Lisa, was outstanding with her patience and consideration dealing with me making my first order. I would recommend Tvape and Lisa to anyone looking for their products. I look forward to shopping with Tvape and requesting Lisa’s help again in the near future.
Excellent customer service!!
Charged for a gift card
When it comes to the vape that I ordered I'm more than happy with it
The problem I have is at check out you guys decided to charge me $7.50 for a gift card unnecessarily that I did not want or need without my approval
I think a one-star review is fair
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