What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more
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Review summary
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I was fairly impressed with this website. Item I received was EXACTLY like the picture and worked exactly as described. Shipping was Canada Post, that's the only thing I would change but otherwise the... See more
Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
You processed my order flawlessly. It was delivered on time to the correct address. When I ordered this product, (my third 'LITL 1' vape with an extra mouthpiece), your order dept. included the extr... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great customer service
Great customer service, took care of my issue immediately. No hassle at all. Definitely appreciate it.
9 June 2026
Unprompted review
Warranty Claim
Jen S. was extremely helpful in processing my warranty claim. She answered my emails on a timely basis & the process was very smooth.
Thank you for a pleasant interaction and outcome.
10 June 2026
Unprompted review
I bought the Mighty+
I bought the Mighty+. It has better tarpene and a smoking experience than the Utillian 621.
Great product. I would recommend to all.
25 May 2026
Dangerous and poorly constructed—avoid this vape.
I experienced several severe safety and quality issues with the LITL Sneaky vape. First, hot oil leaked out of the mouthpiece while in use. It dripped down onto my leg and almost burned my hand.
When I later used standard isopropyl alcohol to wipe the leaked oil off the threads, the plastic literally melted in my hands. Isopropyl alcohol is a basic, widely used cleaner that should never destroy a device's casing like that. To make matters worse, the alcohol also dissolved the glue holding the internal electronic chip in place, completely ruining it.
I haven’t seen this product sold at any online retailer other than TVape, which speaks volumes about their poor product curation. I highly recommend avoiding this device.
UPDATE: After I posted this review, customer service reviewed my case and approved a refund in the form of store credit. Communication was professional and the issue was resolved from a customer-service standpoint.
However, my concerns about the product itself remain unchanged. The hot oil leakage and material durability issues I experienced are the reasons for my rating, so I am leaving my original review in place while updating it to reflect the resolution provided.
4 May 2026
Reply from TVape
Dear Obada,
Thank you for sharing this detailed feedback.
We're sorry to hear about the issues you experienced with the LITL Sneaky — that's not the experience we want for any of our customers, and safety concerns like this are something we take seriously.
Our records show that our customer service team reached out to you regarding warranty support for this device, but we haven't yet received a response. Please feel free to reply at your convenience so we can get this resolved for you — you can reference ticket #225095, or reach us directly to our support team.
We'd like the opportunity to make this right.
Kind regards,
TVape Team
Quality Canadian products and great prices!
Bought my first tabletop unit Arizer XQ2. Liked it so much have picked up another one for the cottage. Much better experience (although slower) than most battery powered units.
Great company to deal with and happy to buy Canadian Products.
24 May 2026
Great customer service and support
Great customer service and support. I am very impressed with the quickness and efficiency of the team at TVape! I have purchased from them three times and would definitely recommend. Jen in particular was especially helpful.
Thanks!
8 June 2026
Unprompted review
Nik in customer service was a pleasure…
Nik in customer service was a pleasure to speak with - highly recommend.
9 June 2026
Unprompted review
I bought rounded angel elbows instead…
I bought rounded angel elbows instead of 90 degree for the arizer xq2 for easier cleaning to avoid the 90 but it has a glass screen and the flower sucks through and gets into the whip hose
15 May 2026
Smooth buying experience along with…
Smooth buying experience along with fast shipping. You guys are the best...
24 May 2026
Great!!!!!
25 May 2026
I bought 4 dr dabber switch 2 from…
I bought 4 dr dabber switch 2 from them.just buy a dr dabber switch2 and thank me later 🤣
24 May 2026
Fast response and action
6 June 2026
Unprompted review
Good place for new vapes
Fast delivery, lots of update emails. Good customer service overall.
1 May 2026
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