Toptek Store Reviews 173

TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

he Seller shipped the item promptly, but were seriously let down by their Transport company. Online tracking said Monday, waited at home all day, nothing arrived. Same again Tuesday, same again We... See more

Company replied

Rated 5 out of 5 stars

Fast shipment, no dramas. We ordered a graphics card from TopTek after finding their site via a google search, after a bad experience with another retailer. TopTek were cheaper than that supplie... See more

Company replied

Rated 5 out of 5 stars

Products as described and best price by a fair bit including with shipping to Sydney. Order processing was very fast and efficient. Shipment arrived very fast despite end of year slowdown which didn... See more

Rated 5 out of 5 stars

The item I bought was priced substantially lower at Toptek Store than anywhere else I could find, and the delivery charge was also very much lower than elsewhere. It arrived extremely quickly, and it... See more

Company details

  1. Computer Store

Written by the company

Toptek Store is a Adelaide based online retailer with a strong focus on customer service, fast shipping and competitive pricing on all our products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

173 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

They are not trustworthy

Toptek advertises products they do not have. They will answer all your questions happily and once you place the order will cancel it after payment is recieved. Be very careful with this company.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Service plus

Great price, easy purchase, quick despatch and tracking information provided. Very happy with the service provided.

28 September 2023
Rated 5 out of 5 stars

Service and delivery speed were excellent

Experience was great product came securely wrapped and shipping was fast.
Would definitely use again

20 August 2023
Toptek Store logo

Reply from Toptek Store

Hi Valued customer,

Thank you for shopping with us. We are glad you are happy with your purchase - we look forward to serving you again.

Regards,
Toptek Store

Rated 5 out of 5 stars

Keyboard

Great quality EVGA product Z20 keyboard, price was fantastic and fast shipping

26 June 2023
Toptek Store logo

Reply from Toptek Store

Hi Paul,

Thank you for shopping with us. We are glad you are happy with your purchase - we look forward to serving you again.

Regards,
Toptek Store

Rated 5 out of 5 stars

Dynabook Laptop

They had the best price for the laptop I wanted, I had a problem with the Credit Card payment at my end. But the staff understood and were very helpful in getting the sale finalised.

I don't give reviews normally but they really deserve a mention and I highly recommend them.

21 May 2023
Toptek Store logo

Reply from Toptek Store

Hi Ted,

Thank you for shopping with us - we are glad you are happy with your shopping experience.

We look forward to serving you again.

Regards,
Toptek Store.

Rated 5 out of 5 stars
Toptek Store logo

Reply from Toptek Store

Hi Brian,

Thank you for purchasing with us and for your review.

We are glad you are happy with your purchase - we look forward to serving you again.

Regards,
Toptek Store

Rated 5 out of 5 stars

All as expected

All as expected, in factory sealed box, prompt handling and despatch

1 May 2023
Toptek Store logo

Reply from Toptek Store

Hi John,

We are glad to hear you are happy with your purchases - Thank you for shopping with us, we look forward to serving you again.

Regards,
Toptek Store

Rated 5 out of 5 stars

Fast shipment, no worries

Fast shipment, no dramas.

We ordered a graphics card from TopTek after finding their site via a google search, after a bad experience with another retailer.
TopTek were cheaper than that supplier, shipped faster and gave us no issues.
We subsequently purchased a solid state drive from TopTek, also shipped quickly (same day despatch) and was for a great price.
The only thing we would love is if TopTek accepted American Express as that is our main method of payment (we are a company).

20 April 2023
Toptek Store logo

Reply from Toptek Store

Hi,

Thank you for your review. We will look into incorporating Amex as a mode of payment in the near future.

We are glad you are happy with your purchase and we look forward to serving you again.

Regards,
Toptek Store.

Rated 5 out of 5 stars

Top-notch

I have placed 2 orders and both were received in excellent condition within days of ordering, Easy process and good communication from Toptek about the status. The online store quantities were updated immediately - nice to know for future orders that what they say is in stock is available.

29 March 2023
Toptek Store logo

Reply from Toptek Store

Hi David,

We are glad to hear you are happy with your purchases - Thank you for shopping with us, we look forward to serving you again.

Regard,
Toptek Store

Rated 1 out of 5 stars

Don't use them

Poor customer service, don't use them.

The product I purchased stopped working and I'm struggling to get it replaced via Toptek.

The warranty was out of date when it shouldn't have been - it had started months prior to me buying the product which is a concern.

I have also had to deal the manufacturer directly rather than Toptek and have spent hours going back and forth.

The manufacturer says they have provided Toptek with the authority to replace the item but Toptek now also need me to pay to send the faulty product interstate prior to issuing me with a refund, even though the product only cost $69.

19 February 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely happy with the service I received

Absolutely happy with the service I received. The order was processed quickly, and I received the panel as advised (within the week I placed the order) and safety. Also I was very time poor to set up the insurance online. Linda - the Sales Representative was very helpful with this problem I was facing. I cant thank them enough

26 January 2023
Toptek Store logo

Reply from Toptek Store

Hi Mimma,

We are happy to hear you enjoyed your service at our store. We look forward to serving you again.

Regards,
Toptek Store.

Rated 5 out of 5 stars

Quick response

Quick response, easy to order, products available, arrived in a very short amount of time.

31 January 2023
Toptek Store logo

Reply from Toptek Store

Hi Suzi,

We are glad to hear you were happy with your shopping experience at Toptek.
We look forward to serving you again.

Regards,
Toptek Store

Rated 5 out of 5 stars

Best shop I dealt with so far!

I ordered via Amazon from this shop. This was the only shop which had my component in stock (Synology 10Gbps upgrade module) . They responded very promptly to my queries and dispatched the parcel as quickly as possible. I received it the next day in Melbourne, which made me very happy - and the module worked as expected as well.

23 January 2023
Unprompted review
Toptek Store logo

Reply from Toptek Store

Hi Dan,

Thank you for choosing to shop with us, we look forward to serving you again.

Regards,
Toptek Store

Rated 4 out of 5 stars

Received it very promptly

Received it very promptly, was in very good condition & all worked well

28 November 2022
Toptek Store logo

Reply from Toptek Store

Hi Ian,

Thank you for choosing to shop with us and we are happy to hear you enjoyed the experience.

We look forward to serving you again.

Regards,
Toptek Store

Rated 5 out of 5 stars

Quick delivery

TV mounts arrived quickly and as advertised

22 November 2022
Toptek Store logo

Reply from Toptek Store

Hi Andrew,

We are happy to hear you received your delivery in a timely manner.

We look forward to serving you again.

Regards,
Toptek Store

Rated 5 out of 5 stars

Would recommend

Great price, easy process - overall positive experience!

25 September 2022
Toptek Store logo

Reply from Toptek Store

Hi Matt,

Thank you for the review and for purchasing with us. We look forward to serving you again.

Regards,
Toptek Store

Rated 5 out of 5 stars

5 stars all around!

My telephone call was answered promptly by a human.
The person emanated professionalism & product knowledge.
The item was difficult to find & I was pleased to finally locate one after a couple days searching.
I got the best price, without bartering, delivery of a bulky item was prompt.
Thank you good people at the Toptek Store!

1 November 2022
Toptek Store logo

Reply from Toptek Store

Hi William,

Thank you for the positive review and choosing to shop with us.
We look forward to serving you again.

Regards,
Toptek Store

Rated 5 out of 5 stars

No issues at all.

Received product quickly and as described.

21 October 2022
Toptek Store logo

Reply from Toptek Store

Hi Gaz,

Thank you for shopping with us.
We look forward to serving you again.

Regards,
Toptek Store

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