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Tops and Bottoms Reviews 

620
•
TrustScore 4.5 out of 5

4.7

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and professional customer service, ensuring smooth and pleasant interactions. Many people appreciate the quick processing and shipping of orders, often receiving desired products, including hard-to-find items, in excellent condition and at fair prices. Consumers consistently highlight the ease of the purchasing process and service reliability. However, some customers also noted issues with their orders. A few people reported receiving products that were different from what was pictured or ordered, such as incorrect sizes or colors. Additionally, some reviewers were not happy with customer service, mentioning unresponsiveness to inquiries or difficulties with return processes and associated fees.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Reviewers highlight positive aspects of product, often praising the quality of items such as clothing and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the friendly, quick, and helpful... See more

Order

Consumers find the ordering process to be positive, with many praising the quick completion of orders and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more

Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

620 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(620)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Amber was very great representative of the company quick customer service very responsive. Highly recommend

5 March 2026
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for your feedback! We're glad Amber was able to help you. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Williams was great he helped me out…

Williams was great he helped me out with my raffle win and was very attentive with questions I had on sizing. Williams is the best excellent customer service and tops and bottoms for both locations

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, obviously great product, fast ship times. T&B is wonderful.

William in particular was very helpful in quickly and effectively solving a minor issue. Happy customer here.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Tops & Bottoms & Williams

Williams was awesome. I wanted the Levi x Jordan hoodie but they didn’t have any. He went the extra mile and let me know he was able to do it. Great business!

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Never recieved my order

Never recieved my order-- called, horrible customer service and the reciever lied on call saying it would ship the same day i called, I ordered my item 12 days ago, i look at my tracking and it still has not been updated, and shows out of stock on the item i ordered, scammers :/

17 February 2026
Unprompted review
Rated 5 out of 5 stars

One of the best custom service

Willams provided me some of the best customer service I’ve ever had. He was friendly, professional, and really took the time to help me find exactly what I needed. He was patient, knowledgeable, and made the whole experience easy and enjoyable. You can tell he genuinely cares about customers. I’ll definitely be back because of the great service he gave!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

I was received a text from Rep William…

I was received a text from Rep William and he let me know I won the raffle for the just released Jordan 1 Low medium olives and it was just in time since prices have went up this morning and sold out in some places. I was eagerly able to purchase with a link that was sent by William after confirming I would like to purchase. William made it so easy to do this with his timely communication. Keep up the great work Rep William and Top and Bottoms!!!

31 January 2026
Unprompted review

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