Tops and Bottoms Reviews 

622
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and professional customer service, ensuring smooth and pleasant interactions. Many people appreciate the quick processing and shipping of orders, often receiving desired products, including hard-to-find items, in excellent condition and at fair prices. Consumers consistently highlight the ease of the purchasing process and service reliability. However, some customers also noted issues with their orders. A few people reported receiving products that were different from what was pictured or ordered, such as incorrect sizes or colors. Additionally, some reviewers were not happy with customer service, mentioning unresponsiveness to inquiries or difficulties with return processes and associated fees.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Reviewers highlight positive aspects of product, often praising the quality of items such as clothing and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the friendly, quick, and helpful... See more

Order

Consumers find the ordering process to be positive, with many praising the quick completion of orders and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more


Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

622 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(622)

230 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

entered a raffle for Men’s Air force 1…Stadium Green

entered a raffle for Men’s Air force 1 Low Stadi Green and Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with checking out. Thanks Williams for all your help and I’m looking forward to placing more orders with Tops & Bottoms.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I won a raffle today

I won a raffle today, and Williams reached out to me for confirmation. He treated me with respect and answered my questions in a timely manner. He was very professional and I will definitely enter more raffles in the near future.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Tops comes through again!!

Tops comes through again!!! William sent me the checkout link, as he has several times, and got me squared away as always! Always fast shipping too, 100% recommend checking them out if you haven’t yet!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I was lucky to win a raffle for Kobe 11…

I was lucky to win a raffle for Kobe 11 Mamba Day. Harris gave me a personal notification by text and assisted me with checkout to proceed with purchase. After confirmation and shipping, Harris also put together a matching streetwear outfit. Above and beyond customer care that is noticeable appreciated. Thanks Harris, I can’t wait to get it.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience shopping with Tops and…

My experience shopping with Tops and Bottoms was amazing. Their employee Williams was exceptional he made everything super easy and convenient for me. I plan on buying more items in the future!!!!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

To my humble surprise

To my humble surprise, I won the raffle for the Air Jordan 1 Retro High OG "Flight Club" which was totally unexpected.

The notification, ordering, receiving process was easy and efficient.

Thank you Williams for the notification and constant communication.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Men’s Air force 1 Low Dark Team Red

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with checking out. Thanks Williams for all your help and I’m looking forward to placing more orders with Tops & Bottoms.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous returns

I’ve been trying for a week to get a returns label so I can send some trainers back that were too small. They keep replying to my emails by saying they will send a returns label but they just don’t send it.
I’m a very frustrated shopper b

9 April 2026
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Hi Sharon,

We’re really sorry to hear about your experience. We completely understand how frustrating this must be.

Could you please share your order details (order number or email used for the purchase) so we can check this for you and assist as quickly as possible?

Thank you for your patience.

Rated 5 out of 5 stars

I enjoy grabbing new sneakers from tops…

I enjoy grabbing new sneakers from tops and bottoms, especially from the representative Williams. Will usually enter the raffles, get the text, and my size is usually available which I’m glad it is. Sometimes will just go through their inventory, will find a shoe that can’t really find anywhere else, and will buy them. But they usually sell out of the hype or mid hype shoes. Looking forward to more shoes being available for me to purchase in the near future.

28 March 2026
Unprompted review

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