Ordered product fine however, site offered 15% discount if I entered my email and phone number which did not work. When I added my details, the site said I would receive my discount code via email and... See more
Company replied
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Loved the looks of the teak patio table and bought. Order 1055344. Looks good on our porch. The customer service from Top Modern was dismal however. It took 6 weeks for the table to get from NJ to VT.... See more
Company replied
I placed an order on June 20 for a $500 lamp (Nova Morelli Arc Floor Lamp, Item #NOV2012202WB). At the time of purchase, the website stated delivery would take 1 to 2 weeks, which was perfect s... See more
Company replied
I greatly appreciate the speedy response after I requested a quote for a pillow cover. I am so happy, and I can’t wait to receive my order!
3.6
Average
135 reviews
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Estimated shipping time incredibly inaccurate
I just placed an order that at the time of purchase said it anticipated to ship in 2 weeks. I just received an email stating I am now not anticipated to receive the item until late June. This is disappointing- I would not have placed the order had there been more transparency about the shipping time as I needed the item sooner.
24 March 2021
Reply from TopModern
Hi Erin, we are sorry to hear that your order is being delayed. We work to continuously update our lead times on the website and appreciate this feedback. Our customer service manager has reached out to you directly to help with any questions you might have. Thank you!
Very helpful.
23 March 2021
You put the set up as in stock and…
You put the set up as in stock and Available and then send me a message it won’t be delivered for 4 months are you kidding me
11 February 2021
Reply from TopModern
Hello, thank you for letting us know about this issue. Our customer service team is working to provide a better lead time for you and will get back as soon as possible.
Also, our customer service manager has reached out to you directly for more feedback and we look forward to resolving this as soon as possible. Thank you!
An Appreciative Experience
The telephone sales representatives (Liz and Christopher) offered timely updates regarding my product inquiries. Competitive product pricing was also offered, and was a convincing factor in my final choice for doing business with Top Modern.
27 January 2021
Angela was very helpful in answering my…
Angela was very helpful in answering my questions needed to make me feel ok about knowing I was making the correct purchase.
26 January 2021
Damaged Desk Quickly Rectified...
Thank you for your speedy rectification to the unfortunate shipping damages with the desk I received. Your urgent attention is greatly appreciated. This desk is an absolute Italian beauty and a definite piece of art...
15 December 2020
Reply from TopModern
Hi Jennifer, we are sorry to hear that your desk arrived with the glass piece damaged. Our customer service manager has reached out to help resolve this issue as quickly as possible. Thank you for your time and your business.
Great customer service!
12 December 2020
Excellent customer service!
5 December 2020
Top Modern has great customer service
Top Modern has great customer service and a great sales staff. I purchased a file cabinet and after it was delivered the manufacturer included a note saying the cherry wood would darken. However, the finish matched my other furniture and would no longer match once it darkened. When I contacted the TopModern customer service department they were very professional and helpful. They were able to arrange for me to exchange the file cabinet for a different finish that would match my other furniture after it darkens. Because the cabinet was beautiful and made well, I decided to buy a second cabinet. The manufacturer charged $370 for returning the cabinet, which was 25% of the cost of the cabinet. After I explained that we were purchasing an additional cabinet and the shipper would have to come out to deliver the replacement and the second cabinet, they agreed to split the shipping cost. The sales staff were also highly professional and helpful. They held the sale price for me even though the sale ended because I waited until the next day when TopModern worked out a lower shipping price.
2 December 2020
Excellent choices
29 November 2020
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