TopCar Reviews 

Car hired from La Palma airport. Went through the paperwork and signed the contract. Most companies do this before you have a chance to inspect the car, so I thought nothing of it. On arrival at the car I found damage to the underside front. I reported this to staff in the car park and was told to photograph and send pictures by whatsapp to the company. I did this, but just to be sure I went back up to the desk to check this was the correct procedure. I was met with the ruddest staff member I have ever met. She actually looked away, ignoring me in mid sentence and continued to work on other jobs. Twice I had to ask her to look at me but she continued to just act like I wasnt there. I eventually asked to talk to a more senior person and was eventually issued with a new contract showing the damage. My point is this. The company required me to sign a contract that stated the car was undamaged, they had either failed to check or knew it was damaged and would be charging me for it on return...this has happened to me before. On pointing out the damage, there was an expectation that I was responsible for reporting their error and I was then treated in the most offhand, rude way I have ever been treated by any company. Avoid these people, they are not worth the few pounds you save by going with the cheapest.

Very poor car rental experience in Tenerife.

We booked a Volkswagen Polo or similar. At the counter, we were told the car was unavailable and were encouraged to switch vehicles. The staff showed us an online image of a larger replacement car, and we agreed based on that presentation.

However, when the keys were handed over, the actual vehicle provided was a Hyundai i10 — a small, worn city car that was completely different from what was shown to us.

The car had very weak engine power, making it difficult and stressful to drive on Tenerife’s hills and mountain roads. Engine noise was loud, and the driving experience felt unsafe and uncomfortable.

Despite receiving a clearly lower-category vehicle, we still paid the higher rental and full insurance price corresponding to the originally booked category, with no price adjustment at all.

Showing one car and delivering another is unprofessional and lacks transparency.

Strongly recommend confirming the exact vehicle you will receive if asked to change cars at the counter — otherwise, it’s very easy to be overcharged.

Warning: Do Not Book a Car with This Company

I strongly advise against booking a car with this company due to multiple misleading and unprofessional practices that I experienced.

Issue 1: Misleading Website Filters
The vehicle filter options on the website are highly deceptive. Instead of functioning as standard checkboxes, the filters behave like radio buttons, allowing only one selection at a time. Many customers initially select “automatic transmission” and then choose a vehicle category, unknowingly deselecting the transmission option. As a result, the displayed price appears to reflect an automatic vehicle, while in reality the booking is for a manual car. This becomes apparent only at the rental desk, leaving customers with no opportunity to correct the mistake. You will also never see this when logging into your account and look for orders or in any mail communication which makes me suspicious.

Issue 2: Ineffective Customer Support and Ticket System
The website chatbot claims to create support tickets; however, no confirmation email is ever sent, and no ticket appears in the customer account after logging in. Despite submitting a request, I received no response whatsoever, even after waiting more than three days.

Issue 3: False Availability Information
The website shows automatic cars as available, but this information is unreliable. When I contacted the front desk by phone, I was informed that availability still needed to be “confirmed within three hours.” This raises serious concerns about why vehicles are listed as available if the company already knows they may not be. Even availability for an “or similar” vehicle could not be guaranteed, which is unacceptable for a professional rental service.

Issue 4: Unprofessional Phone Support
Although a customer service phone number is provided, the quality of support is extremely poor. During my call, the representative ended the conversation abruptly by hanging up, demonstrating a complete lack of professionalism and customer care.

Overall, these practices are misleading and severely undermine trust. Based on my experience, I cannot recommend this company and believe customers should be cautious before making a booking.

We were really worried about our car hire after reading the reviews but we had a great experience. We had a gorgeous car like more than what we could ask for and the whole process was so quick and easy.

At Fuerteventura Airport, we waited for over two hours in a queue to collect a pre-booked car - the two girls manning the at least six desks were lovely, but run off their feet. Surely TopCar knows how many people will be collecting cars at any one time and provide adequate staff to deal with it? I sent my family on to our villa at an extra taxi cost as they were very tired. The car itself was very dirty inside and obviously hadn't been valeted in weeks. Very disappointed with the service this time and will think more than twice before booking with TopCar again :(

Lanzarote. Due to back problems, I requested a car with a higher entry, a T-Roc. I also assumed every modern car had GPS. I got a VW-Taigo with a lower entry, which left me driving around in pain for a whole week. No GPS and no proper Waze connection, so I was driving around searching for directions... No, Topcar wasn't a good choice.

Over 1h in the que at Fuerteventura Airport to pick up the car. The process is long as the staff are so aggressive in trying to sell extra insurance. The lady lied I have NO insurance paid and I need to purchase. When challenged and asked if basic (fire theft cdw) is included in the deposit as stipulated in the rental T&Cs on the website she became annoyed and she said no, I have NO insurance if I choose to drive off without paying extra, which is absolutely a lie. Incredibly rude passive-aggressive attitude after 1 hour in the que with a 2 year old, following 4h flight...
I booked a Hyundai Tucson or similar which they did not have so given VW T-Cross without asking. When enquired she said it was an upgrade, though the car and boot space much smaller and could not fit luggage, pushchair etc. In the end given a Skoda Karoq which is still smaller and has a smaller boot. When raised it again with the staff rudly advised to pay extra for a superior class, even though the advertised Tucson would have taken all the luggage. We had put suitcases on passenger seat! The child seat came covered in a bag like it was cleaned, however it looked filthy and worn out, we kept a towel over it in a try to limit child's skin contact... The car itself 75000km on the clock, pretty badly battered and scuffed all over.
And of course all the other annoying bits which I guess became the industry standard unfortunately and not Topcar specific : no cover for lost keys, damaged wheels, no driving on unpaved roads (which applies in order to access most beautiful beaches in Fuerteventura, the reason you may want to rent a car).
Very very disappointing experience to begin the holiday with!! 0 star, avoid

They made me pay an extra charge without previous notice and they're not providing me with the invoice and the exact reason for the extra charge so that I can properly open a claim. I paid it because I was in the airport and I needed the car, but now I need all the documentation about the payment. Can you please answer to me?

Top Car is perfect if you like to get an old car with 78.000km, smeared windscreen, a big hole in the front seat, less petrol in the tank, and so on...
The best ist yet to come: By returning the car, the guy assured, that the car has no damage and we will receive an email within minutes. He refused to give a piece of paper instantly. Result: They deducted 130,- for the right mirror-glas. Believe me: I drove the car from the hotel to the airport personally and the mirror was 100% okay. I assume, this is not a coincidence, this is a business model.

I didn't get the car wanted more money. I was asked for additional payments on the top of Ryanair

I rented a car in Gran Canaria. Unfortunately, the vehicle was dirty both inside and outside, the interior smelled unpleasant, the air conditioning was not working, and several warning messages appeared on the dashboard.

Despite this experience, I considered booking again for a longer rental period, as the prices initially seemed attractive. Before proceeding, I tried to contact the company to confirm the type of vehicle and request a relatively new model, given that the rental would be for several months.

Over four consecutive days, I attempted to reach them by phone, left a voicemail, and sent several emails. To date, I have received no response.

While the pricing may look appealing, the lack of vehicle quality and customer service led me to look elsewhere. I prefer paying more for reliability and proper support.

Absolutely disgusting company!!!
Car was received with a lot of damage, and returned in exactly the same state and no extra damage.
Have taken my deposit and tried to take another 425 from my account.
Thankfully I have a bundle of pictures of vehicle damage, I have started a case with my bank after no contact or documentation explaining these charges. And yes I did purchase the extra insurance through booking.com which I refuse to claim from as I am determined to recover my money.

AVOID LIKE THE PLAGUE.

This is only the third occasion I've rented a car from TopCar in Lanzarote, and the second time the vehicle has broken down on me. Just arrived today, 13th January 2026, and the car hasn't even got me from the airport to my accommodation. Now waiting for the recovery truck.

Thank you TopCar, for a great start to my holiday.

Despite a confirmed booking, we waited over two hours in a queue while other car hire desks had little or no wait. It was clear TopCar had oversold.

The delay meant we arrived late at our hotel, losing valuable time. The car provided was also not the VW Polo booked, but an inferior alternative.

Poorly organised and misleading. I would not use TopCar again.

We have been so impressed , smooth operation at airport , good customer service .
Car had a failure , The car was replaced by a charming YOEL , and we are so pleased we are booking for next year.

I have booked a car in fue airport. And they didn't give me a car that I booked, instead they give me a large van. And they said it's only one that they have and I have no choice

Ok then , I had drived the van. It keeps having warning sign. So I cannot drive the car and I need to wait for them to switch them. They don't compensate or even feel sorry.

What's the craziest part is that they don't return my deposit. I have tried email. And there is no response. I feel so worried especially I see so low score in trust pilot now.

Very disappointing experience due to lack of transparency.

The online booking was confirmed at the agreed price.
At the counter, I was asked for a €1,200 deposit because I was paying with a debit card, or alternatively to pay €63 extra for additional insurance.

This was not clearly disclosed during the booking process.

If this is your policy, that is your choice — but it must be clearly stated in advance, not revealed at the counter when the customer is already at the airport and has no real alternatives.

This practice feels like attracting customers with a low price and then forcing extra costs on them.

I cancelled the rental and wasted valuable time.
I do not recommend TopCar to anyone

Arrived at Fuerteventura airport in the evening with three tired and hungry children following a four hour flight to be told they had no cars available. This is despite booking in advance online a week earlier (booking was in my wife's name to answer the TopCar comment below). We weren't the only ones in that position. It's quite simple, match the number of bookings to the number of cars you have available. Don't use them.

Would definitely not recommend Topcar. Terrible start of your holiday. First of all we waited 2,5 hours in line to be helped at the desk of Topcar. There were three people working at the same time helping but for some reason the line was moving extremely slowly. After the 2,5 hours, it was our turn and it made more sense why it took so long namely first of all extremely hard sell of insurance in a way I have never experienced before.
I paid around 175,- EUR for the car rental including insurance. Which I had paid online before. Then at the desk, the lady spoke poor English but at the same time she spoke very fast and came about quite agitated. She made us pay another 175,- for “the car” and a gas deposit of 135,-. So 310,- in total. After a I had already payed this 310,- EUR, we understood that this 175,- Euro’s extra was for insurance. We thought that the 175,- we payed online was a deposit but after multiple questions we finally understood this was an extra insurance for the car and a fee so we don’t have to pay a larger deposit of 1200,-.
Same confusion and frustration was seen at the other customers at the desk.

The 1200 euro deposit was RIDICULOUS and was charged to my credit card right away, instead of a hold. Sixt only held a 300 euro deposit and didn’t charge the credit card. It took me one email and about 1 week to get my refund back. Because of their bill first and refund later policy, I lost 2.5% of 1200 euros twice (i.e. 60 euros) to the credit card company for foreign exchange fees. Meanwhile, the car was SO DIRTY on the outside and the tires were worn out. I had 3 more rentals with Sixt on the Canary Islands. I will never rent with Topcar again.