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Tonal Reviews 

945
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 839 reviews, reviewers overwhelmingly had a great experience with this company. People frequently point out that the durable home equipment saves valuable space while providing a challenging, fully customizable workout routine that yields truly noticeable physical results and strength improvements over time. Consumers love how convenient it is to use daily, praising the intelligent design and engaging professional trainers that make exercising at home both fun, accessible, and highly effective. However, some reviewers were not happy with customer service and technical support, pointing out troublesome repair scheduling, unexpected hardware malfunctions, and difficulties receiving timely assistance when equipment arrives damaged.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the solid build, flexibility, and... See more

User experience

Clients share positive opinions on user experience, highlighting how the convenience and flexibility make it... See more

Quality

Consumers find quality to be positive, highlighting that the gear is solid and represents the best piece of... See more

Service

Users describe ambiguous interactions with service, with many customers praising professional coaches,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tonal takes away my excuse to skip a workout or spend more time creating a workout than actually doing it. It also made getting into lifting soo much less intimidating. I don't have to guess how much... See more

Company replied

Rated 5 out of 5 stars

I love my tonal and the flexibility it allows me to just walk over to it without properly brushing my hair or worrying about my matching outfit and starting my workout. You have options of doing a lit... See more

Company replied

Rated 5 out of 5 stars

The Tonal is amazing from start to finish, install to using frequently? This is hands down the best training machine. The programs are fantastic. They give a wide range of training options and help m... See more

Rated 5 out of 5 stars

Tonal provides the structure that I need to commit to an exercise program, so essential to a guy in his mid-70's. The huge choice of programs makes it possible to find some that work for me, such as... See more

Company replied


Company details

  1. Physical Fitness Program
  2. also in
  3. Fitness and Nutrition Service
  4. Fitness Equipment Store
  5. Personal Trainer

Written by the company

Tonal is the ultimate system for your strongest self. Tonal learns your abilities, selects the right challenges, and adjusts as you improve, so every workout stays personalized and effective. Tonal automatically sets your optimal weight for every move based on a quick weight assessment, and increases resistance to keep you challenged as you get stronger. Tonal membership gives you access to a variety of expert-led workouts–from strength to Aero HIIT to yoga and mobility. Real-time coaching cues help you dial in your form to train safely and effectively. Automatic progress tracking takes the guesswork out of working out. With all of this and more, Tonal gives you 24/7 access to the convenience of a full gym with the expertise of a personal trainer in one sleek system–so you can fit effective, efficient workouts into any schedule. Want to try it for yourself? Check out our list of retail locations where you can schedule an in-person demo, or book a virtual demo. https://tonal.com/pages/try-tonal


Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

945 reviews

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4.5

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(945)

778 reviews in the last 12 months

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Rated 5 out of 5 stars

Why I purchased

I purchased a Tonal primarily becauseIi do not live close to a gym and i don’t have a lot of room at my house for gym equipment. But I continue to use my Tonal because it is easy to operate, effective at improving my strength and fitness and allows me to easily track my progress. It basically checks every box for me.

15 October 2026
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Reply from Tonal

Thank you for sharing why Tonal has been a great fit for you. We’re glad its compact design, ease of use, strength-training capabilities, and progress tracking continue to support your fitness goals.

Rated 5 out of 5 stars

I love the programs

The programs provide an opportunity to get professional guidance in how to work out in the easiest way possible. Not having to think about what to do or making sure to lift in a comprehensive and healthy way makes working out so much easier. Plus, the results speak for themselves.

15 October 2026
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Reply from Tonal

Thank you for your feedback! We’re glad the programs provide the professional guidance and structure you need to make working out easier and more effective. It’s wonderful to hear that you’re seeing results!

Rated 1 out of 5 stars

Two wks and still no solution.

Two wks and still no solution.

7 October 2026
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Reply from Tonal

We’re sorry to hear that your issue remains unresolved after two weeks. We understand how frustrating that must be. Please contact us at support@tonal.com with your account details so our Senior Support team can review your case and follow up.

Rated 5 out of 5 stars

TONAL.. Absolute Game Changer

TONAL has been a game changer for me when it comes to health and fitness. I have always been athletic so when I was younger staying in shape was not hard but as I got older and team sport participation was no longer an option I had to exercise, which I did not enjoy at all! I would start and be good for a month or two at most, then quit, this went on for 25 plus years, whether that was at home or at a gym. The time and effort just wasnt worth it to me. TONAL has flipped that mindset for me.. I actually am excited to get home and workout, even after a 12 hour work day! I have a complete gym, trainer included, in my home and it takes up a few feet of space. Thats TONAL! What more can I ask for? TONAL gives me literally everything, it calibrates to my strength and adjusts automatically for every movement, and as I get stronger the machine pushes me just a tad harder with heavier weight or more reps, (which can be adjusted with the touch of the screen) There are hundreds of programs or workouts to choose from for every level. I set my target goal and TONAL displays what programs or workouts would benefit me the most. I select what I want to do as far as the workout itself, if I want to hit it hard for 20 minutes, go a bit lighter for an hour, or if i want full on heart rate elevation.. its my choice! It also offers yoga for my wife, who enjoys that in the mornings.. and plenty more options that we have not even discovered. TONAL even tracks my progress and lets me know when I have achieved a PR (personal record) with every movement. Which is great for motivation! I am 40% stronger than I was when I started! That’s amazing!
Tons and of trainers / coaches to choose from as well so you are guaranteed to find plenty of options you like. They offer live workouts as well with a schedule so you can plan ahead if you want that real time attention.
Bottom line is, if you made it this far through the review, stop reading and order your TONAL right now!

15 October 2026
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Reply from Tonal

We’re delighted that Tonal has transformed the way you approach fitness and made working out something you genuinely look forward to, even after a long workday. Thank you for sharing your incredible journey!

It’s wonderful to hear that you’re 40% stronger and enjoying the variety of workouts, programs, coaches, progress tracking, and features Tonal offers. We’re also glad Tonal provides options that support both you and your wife. Thank you for making Tonal part of your home and your health journey!

Rated 5 out of 5 stars

98 weeks strong—and stronger for the life we love has become so much more than a…

Tonal has become so much more than a workout machine for our family. It’s helped me stay fit, active, and ready for the things I love—not just get better at working out.

With young kids, that means having the energy and strength to keep up, play, and be present instead of feeling worn out. For myself, it means playing in adult soccer leagues, mountain biking, hiking, and skiing. I love being able to say yes to a long hike or an active day outdoors without feeling like I need weeks to prepare. I’m training for the life I want to live, and I can genuinely feel the difference.

I have more energy, I’m sleeping better, and I feel stronger in everyday life. Those benefits mean just as much to me as any number on the screen.

But the best part is that my wife is on this journey with me. This December will mark almost two years with Tonal, and we’ve BOTH reached a 98-week streak! Sharing that commitment and celebrating each other’s progress has made this about more than individual fitness. It’s something we’re building together.

Having Tonal at home has helped us make strength training a consistent part of life alongside work, parenting, and everything else. It’s not about living in a gym—it’s about being able to do more outside of one.

For us, that’s what makes Tonal worth it: more energy for our kids, more confidence to get out and do the things we love, and a healthier routine we’re proud to share. Five stars, wholeheartedly!

14 October 2026
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Reply from Tonal

Thank you for sharing such a heartfelt review. We’re thrilled that Tonal has helped you and your wife build a consistent routine that supports the life you love, from parenting and outdoor adventures to soccer, hiking, biking, and skiing.

Reaching a 98-week streak together is an incredible accomplishment. We’re honoured that Tonal has helped you feel stronger, more energized, and ready to say yes to the moments that matter most. Congratulations to you both!

Rated 5 out of 5 stars

Best thing since sliced bread

This is seriously one of the best inventions ever. I love my little home gym now. It has now allowed me to put my health first!

14 October 2026
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Reply from Tonal

We love hearing this! Thank you for sharing how Tonal has helped you prioritize your health and create a home gym you enjoy. We’re grateful to be part of your fitness journey.

Rated 5 out of 5 stars

Life changing

Life changing

14 October 2026
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Reply from Tonal

Thank you for sharing your feedback! We’re thrilled to hear that Tonal has had such a positive impact on your life.

Rated 5 out of 5 stars

The tonal is a total workout machine

The tonal is a total workout machine. The programs are great and it is easy to find a coach that fits your workout needs.

14 October 2026
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Reply from Tonal

Thank you for your review! We’re glad you’re enjoying Tonal’s programs and finding coaches who match your workout needs.

Rated 5 out of 5 stars

I love having the ability to walk into…

I love having the ability to walk into the room where my tonal is and start a full workout without any thought other than "I'm going to workout now."

The 3+ week workouts, the convenience walking by it every day, not worrying about childcare, the excellent workouts and professional coaches have all been excellent.

13 October 2026
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Reply from Tonal

Thank you for sharing! We’re thrilled that Tonal’s convenience, variety of programs, and professional coaches make it easier for you to stay consistent at home.

Rated 1 out of 5 stars

Great product but HORRIBLE customer…

Great product but HORRIBLE customer service. Call and can’t get through to anyone. And their delivery partner RXO has to be the worst company on the planet. Can’t stick to a schedule. Tonal charges $500 for a relocation. Their partner won’t even transport it for you but will take it down and put it up so whatever. But 2x now I’m given delivery windows and they constantly push the window back. Sitting in an office until 8pm at night. That’s so ridiculous. $500 to basically transport it myself to go 12 miles. Absolute ripoff. Would never buy another one of their products again. Better off going back to the gym. Don’t waste your $.

13 October 2026
Unprompted review
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Reply from Tonal

We’re sorry to hear about the repeated scheduling delays and the frustration caused by your relocation experience. We understand how disruptive it is to wait in an office for an appointment that continues to be pushed back, especially after paying a relocation fee.

We’d love the opportunity to make things right. Please contact us at support@tonal.com with your account details so a member of our Senior Support team can review your experience and follow up appropriately.

Rated 5 out of 5 stars

Fitness for all ages

There are many programs to choose from to fit your level of fitness and appropriate for your age. You have many options to allow you to improve your fitness.

13 October 2026
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Reply from Tonal

Thank you for your feedback! We’re glad you’re enjoying the variety of programs and options available to support your fitness journey at any age.

Rated 4 out of 5 stars

Sometimes the screen does not respond

Sometimes the screen does not respond, forcing a restart. Other than this periodic inconvenience it is an amazing machine.

13 October 2026
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Reply from Tonal

Thank you for sharing your feedback! We’re glad to hear you think Tonal is an amazing machine. We’re sorry to hear about the intermittent screen issues and the inconvenience of having to restart your Tonal. Please contact our Support team at support@tonal.com so that someone from our Senior team can look into this and help resolve the issue.

Rated 4 out of 5 stars

Honest review over 40 female

I was hesitant at first because of cost, but there are a lot of benefits with it. Here’s my honest review as an over 40 female. I definitely feel like the Tonal tracking and electronic progression has given me a push I would not have gained from independent workouts. Also, the muscle fatigue tracker and pre planned programs are probably just as important to help prevent overdoing it (because I’d definitely do that.). Also coaching cues and encouragement during the workouts have been great motivation for me. Part of training and staying with it for me is mental so seeing my results in writing in addition to coaches showing and explaining to me how to properly do moves (to work specific muscles and prevent injury) is priceless. The machine tracked progress, tension and weight for progression has been great for me, too. The instructor led work outs are good and I like the choices / options. The coaches that break down the form, the correct form cues (how to know if I’m doing it correctly or demo on how not to do it) is great. Joe Rodonis is especially great at cues on form. The variety of coaches (younger women/men and older women/men, women that have had babies, etc.) is nice. I also like that I have options even within workouts to change a move to one that suits me . For instance, barbell racked squat hurts my shoulders so I change it to a handle move. I gave 4 stars instead of 5, although I’d say it’s 4.5, because I have yet to master ankle straps without feeling awkward. Those moves I have yet to find good cues on them, BUT in all honesty I have yet to try many workouts with them. Also I wish there was a way to dial down weight from the handle. Sometimes it’s just too much when I’m mentally tired or maybe feeling a little sluggish, but I lose concentration and momentum having to turn weight off and reset. Perhaps that is on purpose to make it tougher to go easier on workout. Also, one small negative, every once in a while after a programmed rest period I’ll have to turn the weight on /off a couple times to get the next set timer to start. Or pause and hit play a couple times in the workout on the app. Overall, a really great machine and at the cost and inconvenience of going to a gym, for me it’s been worth the investment. I do suggest having the machine in a place you can focus when it’s time to workout.

13 October 2026
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Reply from Tonal

Thank you for sharing such a thoughtful and detailed review! We’re thrilled to hear how Tonal’s tracking, coaching cues, progressive training, and personalized options have supported your fitness journey. We especially appreciate your feedback about the ankle straps, weight adjustments, and occasional workout interruptions. We’ll be sure to share it with our team. We’re so glad Tonal has been a worthwhile investment for you!

Rated 5 out of 5 stars

We love our tonal

We love our tonal! Love that we dont have to leave the house to get a good workout in.

13 October 2026
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Reply from Tonal

Thank you for your review! We’re so glad you love the convenience of getting a great workout from home.

Rated 5 out of 5 stars

4 years in.

I have been using Tonal for over 4 years now. The metrics provided with this equipment are unmatched and can completely change the way a person approaches exercise. The metrics take away any guesswork. I cannot recommend Tonal enough.

9 October 2026
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Reply from Tonal

Thank you for being a longtime Tonal member! We’re thrilled to hear that the metrics have transformed the way you approach exercise and continue to support your progress.

Rated 4 out of 5 stars

In all honesty my Tonal is one of the…

In all honesty my Tonal is one of the very best purchases I have ever made. I think there was so much. I still need to figure out even though I’ve had it for some time now! But genuinely love it.

12 October 2026
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Reply from Tonal

Thank you for sharing your review! We’re thrilled to hear that Tonal has been one of your best purchases and that you genuinely love it. There’s always more to explore, and we hope you continue enjoying your Tonal!

Rated 4 out of 5 stars

I love the instructors

I love the instructors, but I was unable to figure out how to lower the weight on a weak side?

12 October 2026
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Reply from Tonal

Thank you for your feedback! We’re glad to hear you enjoy the instructors. For help adjusting the weight on one side, please contact our Support team at support@tonal.com, and we’ll be happy to assist.

Rated 5 out of 5 stars

I love my Tonal

I love my Tonal. I dont have a lot of opportunities to work out, but I have made more time due to the flexibility of having tonal at my house and a program I can follow. I feel challenged everytime I work out, and I would highly recommend it to anyone that is short on time.

11 October 2026
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Reply from Tonal

Thank you for sharing your experience! We’re glad Tonal’s flexibility and guided programs help you make time for challenging workouts, even with a busy schedule.

Rated 4 out of 5 stars

I've had some trouble finding the…

I've had some trouble finding the safest yet most challenging workouts for me. Right now I'm doing ok with the daily lift. My handles are not always functioning well regarding on/off of weights...in spite of new batteries on multiple occasions. At 68, and not having worked out regularly in a while, it's hard but I'm sticking with it. I know improvement happens slowly but I now have three grandchildren to keep me motivated. Do you offer any tai chi that I may access along with lifting? Thank you!

6 October 2026
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Reply from Tonal

Thank you for sharing your thoughtful review, and congratulations on your three grandchildren; they’re wonderful motivation! We admire your commitment to staying consistent and building strength at your own pace.

We’re sorry to hear about the issues with your Smart Handles. Please reach out to our Support team at support@tonal.com so we can help troubleshoot the problem and recommend workouts that match your goals and experience level. Our team can also help answer your questions about available Tai Chi content.

Rated 1 out of 5 stars

my appointment was canceled 2 hours…

my appointment was canceled 2 hours prior to happening. It took me 3 phone calls to get it set. back up for later that week. I asked to speak with a supervisor at Tonal none was present any of the 3 days I called. I was promised a returned call in 24-48 hours. THAT STILL HAS NOT HAPPENED. Worst service experience ever!

12 October 2026
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Reply from Tonal

We’re sorry to hear that your appointment was cancelled at the last minute and that it took multiple calls to reschedule. We also apologize that you did not receive the promised supervisor callback. This is not the level of service we aim to provide.
We’d love the opportunity to make things right. Please contact us at support@tonal.com with your account details so a member of our Senior Support team can review your experience and follow up appropriately.

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