Tonal takes away my excuse to skip a workout or spend more time creating a workout than actually doing it. It also made getting into lifting soo much less intimidating. I don't have to guess how much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my tonal and the flexibility it allows me to just walk over to it without properly brushing my hair or worrying about my matching outfit and starting my workout. You have options of doing a lit... See more
Company replied
The Tonal is amazing from start to finish, install to using frequently? This is hands down the best training machine. The programs are fantastic. They give a wide range of training options and help m... See more
Tonal provides the structure that I need to commit to an exercise program, so essential to a guy in his mid-70's. The huge choice of programs makes it possible to find some that work for me, such as... See more
Company replied
Company details
Written by the company
Tonal is the ultimate system for your strongest self. Tonal learns your abilities, selects the right challenges, and adjusts as you improve, so every workout stays personalized and effective. Tonal automatically sets your optimal weight for every move based on a quick weight assessment, and increases resistance to keep you challenged as you get stronger. Tonal membership gives you access to a variety of expert-led workouts–from strength to Aero HIIT to yoga and mobility. Real-time coaching cues help you dial in your form to train safely and effectively. Automatic progress tracking takes the guesswork out of working out. With all of this and more, Tonal gives you 24/7 access to the convenience of a full gym with the expertise of a personal trainer in one sleek system–so you can fit effective, efficient workouts into any schedule. Want to try it for yourself? Check out our list of retail locations where you can schedule an in-person demo, or book a virtual demo. https://tonal.com/pages/try-tonal
Contact info
69 Converse St., Suite 200, 94107, San Francisco, United States
- 855-MY-TONAL
- tonal.com
Get Stronger + Save
4.5
Excellent
945 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tonal Won’t Make a Middle Tier for Lifters
You refuse to offer a tier that allows for the devices functionality without the cost of its classes.
Want to remove your subscription? You’ll also lose every beep. Intelligent tracking. Everything that makes this more than a pile of magnets.
You either pay 60 bucks a month on top of the 3000 you paid for the device, just to continue to use it, or nothing per month, and it returns to being a magnet heap.
That’s a lot of money to pay for those of us that don’t turn to the device for classes.
Professional lifters are getting screwed by this device. Spread $3780 (the purchase plus a year of tech subscription) over a gym membership. You’ll probably get four years.
19 October 2026
Reply from Tonal
Thank you for sharing your honest feedback. I understand why the ongoing membership cost can feel frustrating, especially for members who primarily use Tonal for strength training and dynamic weight modes rather than guided classes. You made a significant investment in the equipment, and your suggestion for a more flexible membership option for those who want to retain certain features is completely understandable. I’ll make sure your feedback is shared with the appropriate team for consideration.
The mostly good…& would like to improve…
I love my workouts and have seen real progress building custom tailored workouts to fit my schedule and goals. I have even tried the programs and find them engaging and challenging but structures. The only thing I find lacking is the equipment. There are no workouts or equipment that include an incline bench. There are also limited options for dance fitness workouts. I also think it would be nice to have accessories that are not priced so high and often sold out. Nonetheless, I love my tonal and have become more confident and consistent with working out because of it so for that I will always be a loyal customer.
19 October 2026
Reply from Tonal
Thank you for sharing such thoughtful feedback. We’re happy to hear Tonal has helped you become more confident and consistent with your workouts. We also appreciate your suggestions regarding incline bench options, dance fitness content, and accessory pricing and availability. We’ll make sure your feedback is shared with the appropriate teams.
I bought back in the beginning when…
I bought back in the beginning when they came on to the market. The machine itself is great, and is perfect for space saving and those that are new to lifting. For me, I never found any of the programs to be useful though. The thing I used it for the most was the dynamic tension. However, I am just tired of paying 70 a month endlessly just for that. I paid thousands for the machine, and thousands more over the years just to save my data and have the dynamic tension. If they ever have a 10/m payment to keep that I may keep using it. Just know you are paying a lot for a cable machine if you do not want to keep the subscription.
19 October 2026
Unprompted review
Reply from Tonal
Thank you for being a Tonal member since the early days and for recognizing the machine’s space-saving design and usefulness for newer lifters. I’m sorry the ongoing membership cost has made it difficult to continue using the features you value most, particularly dynamic weight. I understand how paying for the equipment and then continuing to pay for access to key functionality can feel discouraging. Your suggestion for a lower-cost option is valuable, and I’ll make sure this feedback is shared with our team.
No need to leave your house
Tonal is the total in home gym! Workout at your pace on your time
19 October 2026
Reply from Tonal
Exactly! We’re glad Tonal gives you the flexibility to work out when it works best for you and at your own pace. Thanks for sharing!
I love the option of programs to follow…
I love the option of programs to follow so I know what I'm working on for a few weeks at a time and I can just press "start workout". Perfect for a working parent with limited time.
16 October 2026
Reply from Tonal
We completely understand how helpful it is to simply press “Start Workout” and know exactly what you’re working on, especially with a busy schedule. We’re glad Tonal helps make fitness easier to fit into your life!
The tonal helps me work out at home…
The tonal helps me work out at home conviently and comforably. Coaches are great and weight is too
18 October 2026
Reply from Tonal
That’s great to hear! We’re glad Tonal makes it easy to work out comfortably at home and that you’re enjoying the coaches and weight options.
It has Ben such a great tool in my…
It has Ben such a great tool in my fitness journey. Sometimes I think it overestimates how much weight I can lift 15 times but overall, I love my tonal.
18 October 2026
Reply from Tonal
We’re happy to hear that Tonal has been such a helpful part of your fitness journey. Thank you for sharing your feedback about the weight suggestions as well. We’re glad that, overall, you’re loving your Tonal!
Reply from Tonal
We love hearing that! Our coaches bring so much energy and motivation to each workout, so we’re glad you’re enjoying them.
Great workouts and device
14 October 2026
Reply from Tonal
We’re glad you’re enjoying both the workouts and your Tonal! Thanks for taking the time to share your review.
I'm a former military member and have…
I'm a former military member and have always been into fitness. I love the programs and how easy the machine and its attachments are to use. Tonal 2 delivers on all levels.
5 August 2026
Unprompted review
Reply from Tonal
Thank you for sharing this! We’re glad Tonal 2 has made your workouts easy to follow and that you’re enjoying the programs and attachments. We appreciate your service and are happy to be part of your continued fitness journey.
One of the best investments of my lifetime
Grwat priduct, small footprint and very user-friendly. Love the coaches. Never used a gym as much ad I have used Tonal.
14 October 2026
Reply from Tonal
We’re so happy to hear that you’re enjoying Tonal! Its compact design, easy-to-use features, and great coaches make it a convenient addition to any home. It’s especially wonderful to hear that you’ve used Tonal more than any gym before!
Really loving the pilates workouts with…
Really loving the pilates workouts with the straps. Great way to do pilates at home! Please continue to add more workouts and options.
16 October 2026
Reply from Tonal
We’re so glad you’re enjoying the Pilates workouts with the straps! Being able to enjoy that kind of variety at home makes workouts even more fun. We’ll be sure to share your request for more options with the team.
Love my Tonal
Love my Tonal . It keeps me motivated with different workouts and trainers. I’ve had mines for 3 years and can safely say I haven’t gotten bored or have tried very workout in tonal but am pleasantly surprised every time I try something new.
13 October 2026
Reply from Tonal
Three years and still discovering new workouts is amazing! We love that Tonal continues to keep you motivated and pleasantly surprised. Thanks for sharing your experience!
Best money spent
Tonal is exactly what I need to continue my exercising journey, helping me navigate weight lifting for major gains as well as offering new workouts for me to explore, like Pilates and barre. I love Tonal!
13 October 2026
Reply from Tonal
We’re so glad Tonal has been such a great fit for your fitness journey. It’s wonderful that you’re enjoying both strength training and exploring Pilates and barre. Keep up the great work!
Tonal is the best
Changed my workout routine (for the better) completely. Very happy customer.
15 October 2026
Reply from Tonal
We love hearing that Tonal has completely changed your workout routine for the better. Thanks for being part of the Tonal community!
Multiple choices keeps workouts from…
Multiple choices keeps workouts from becoming tedious.
12 October 2026
Reply from Tonal
That’s one of our favourite things about Tonal too! With so many workouts, trainers, and training styles to choose from, it’s easy to keep things fresh. Thanks for sharing!
The amount of programs to choose from…
The amount of programs to choose from is great. Good instructors.
15 October 2026
Reply from Tonal
Thank you for your review! We’re delighted that you enjoy the wide variety of programs and instructors available to support your workouts.
The tonal meets all resistance needs.
The tonal meets all resistance needs.
The programs and trainers are excellent.
12 October 2026
Reply from Tonal
Thank you for sharing your feedback! We’re glad Tonal meets your strength-training needs and that you enjoy the programs and trainers.
Loving tonal so far
Loving tonal so far. I’m enjoying the programs and the workouts. So glad we got ours!
12 October 2026
Reply from Tonal
Thank you for sharing your experience. We’re so happy to hear that you’re enjoying the programs and workouts so far. We hope Tonal continues to keep your training engaging and helps you reach your fitness goals.
Reply from Tonal
Thank you for your review! We’re thrilled that you enjoy the coaches and the energy they bring to your workouts.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.