Tommy's Express Car Wash Reviews 150

This car wash at 15th and I35 used to be coulter car wash and never had a problem paid $40/month not one complaint. Since changed to Tommy it is aggravating to try and get through the gate I pull up and wait every time even though there is no need I am patient but sometimes I have to honk one time a kid yelled at me.looking for a new car wash

Total rip off. I paid for a monthly subscription and 20 days later these scumbags tried to charge me again and cancelled my account which means I only got 20 days for a monthly subscription. Total rip off so save your money from these scum...

“Free Month” BS! They will charge you the moment you roll through, then say its actually up to the local owner to decide.

I called him and he said “sorry dude”

Lmfao, you WILL get scammed out of $25. What a world

I was at the Rochester, MN Penny Lane car wash last night (3-26-25) and I had to update some billing information. The two clerks working (Mia, Chad) were super friendly, helpful and it was so nice to have good, normal service. So many people are negative, sarcastic but not these two. They helped me and I upgraded my service..thanks!

Stay Away‼️
Don’t risk damaging your car at this place‼️
This Carwash tore my bumper off of my vehicle

This car wash totally trashed my car. I signed up when they were brand new and pointed out to him when Ken was manager about my headlights being trashed from the car wash and my paint. So dummy me I keep using the car wash. I have a Porsche Cayenne and the headlights are trashed and the paint. When I was with ultimate car Wash this never happened. My advice to anybody out there do not run your car through this car wash unless you have a beater and don't care. Pictures to come

Went thru car wash and got grease from front hood, windshield, top of car to back trunk. I got home to clean door jams when I discovered it. Went back out to Ephrata car wash and showed the team. They said the only thing they can do is to run thru again. Still same issue. The management team did not even come over to see if problem was solved or not. I pulled over and finished drying my car and wiping all the grease marks off.

Very disappointed

TedAnsel

A big real trash dumpster

I used the car wash in El Paso Texas on Zaragoza and had my windshield wiper broken by their equipment, they refused to fix it stating my truck was to old and their warranty covered vehicles less then 15 years old. When one signs up the warranty is not provided nor is it posted anywhere in the facility. I will file a claim with the courts.

Jazz was extremely professional and kind with me for my first ever visit/car wash experience @ the North Charleston Tanger Outlet location. I will go back just because of her customer service. Give her a raise immediately. Go Tommy’s express!

I surely wouldn’t pay to be monthly member. Your vacuums Suck! They won’t even pick up a leaf from
car mat. What’s the point of providing them, when they don’t work. I’ll go elsewhere.

Tommy's Express in Brooksville, Florida does a GREAT job on my Ram 3500 Dually Truck with 8-foot bed! It barely fits on the belt, but if it fits, it fits! I'm so glad to finally have a car wash in Hernando County I can wash my dually truck in!
I just need to make sure I retract the power mirrors before entering. Amazingly, even with the mirrors folded back, the scrubbers from above manage to ALWAYS get between the side windows and the mirrors, so my mirrors and my windows come out completely clean.
The tire cleaners at the end even reset and expand to get the wider rear wheels!
I'm so impressed with this car wash and the staff there are very friendly as well.

The wash is good but the company's policy is not consumer friendly.

Long story short, my nearby location has not been operational for a full week so I wrote to Tommy's CS asking for a week extension. They refused any responsibility and quoted a fine print that occasional shutdown is to be expected. Real nice!

Your 2 guys at the Tanger Outlet North Charleston SC location are not helping your business at ALL
Explained I was in a hurry SO they gave me the SLOWEST car wash EVER! Funny?? not to me...
Your mat washer was behind closed doors and marked OUT OF ORDER, You don't supply towels to dry the car after your wash left car in extremely wet condition/soapy condition is that the plan to get people to spend another $5 to get a towel?
Car was covered with what looked like soap. Truly the worst "Auto Wash" ever!
Please cancel this subscription.

Pulled up to have my truck washed. The guy said I had to take the straps out. The back of my cool was OK and I went look in the back. Some guy come screaming out the door. You have to pull up and park in the lot you have to pull even screaming at me not the point that he was telling me where to go, but he was screaming at me. This was on Monday 23 December at 1:00 PM very bad experience for someone to come screaming out the direction not that he was telling me where to go but screaming at me because I wanted to shut the tailgate. Will 100% not come back to this location

Excellent car wash and the service here in Cape Coral the one by 42 DELPRADO BOULEVARD NORTH.
is outstanding, 100% recommended..

Do not use this carwash on El Camino in Clear Lake. They will overcharge you. You will get a receipt for $20 and hit your account for $28. Talked to them about it and they said there was nothing they could do about it. Will have to dispute the charges and never use this place again. Save yourself the misery and go elsewhere. First time to go here and no more

BEWARE THEY OFFER YOU A 1 MONTH FREE CAR WASHES WITH USE OF THEIR APP. BUT YOU CAN'T USE THE APP WITHOUT INPUTTING YOUR CREDIT CARD! I ASKED WHY DO I NEED TO INPUT MY CREDIT CARD WHEN I ALREADY PAID FOR THE 1 MONTH PROMOTION! I WAS TOLD BY THEIR CUSTOMER CARE PHONE LINE THAT ITS FOR TOMMY'S TO GET YOU TO SIGN UP MONTHLY NO OTHER REASON! BE VERY CAREFUL I WILL NEVER DEAL THERE AGAIN ESPECIALLY IF THEY HAVE TO DEAL WITH YOU DECEITFUL LY.

Excellent, my car looks showroom NEW!

Oh my God Tommy‘s car wash in Westland sucks. Need new employees to get retrained!!!! I went through to get my car washed. There was an older couple in front of me who decided to keep tapping on their brakes in the car wash, which you should never do in this type of car wash. Hello common sense!!!! but instead they kept tapping on their brakes now it’s causing a big old pile up in the car wash everyone starts hitting their brakes next minute I know. because of this couple in the front of us. cars are starting to bump each other inside the car wash. then the workers come out and say oh this happens all the time. if you do it right and tell the customers please do not hit your brakes. You will cause a pile up inside and make accidents happen.. then I look over inside the window where they tartyhe car wash one lady has sunglasses on and the other lady looking at her nails aren’t you supposed to be watching the machines? I’m sorry, but we need new workers. Better trained at Tommy car washes!!!!!! worst experience ever to get yelled at by the workers and the lady in front of us that caused all the problems by tapping on her brakes. never going back workers are also very rude. Car wash sucks Don’t go there when they are busy. It’s like a goddamn assembly line.