Tommy's Express Car Wash Reviews 150

Significant Damage to My Vehicle

I am extremely disappointed and frustrated with my experience at this car wash. My vehicle had just arrived on a trailer from Vancouver to the GTA. It was late in the evening and I only wanted the windows and mirrors cleaned so I could safely drive home in the dark. The car wash was conveniently close to the pickup lot, but the driver’s side of my car was very dirty from the transport, and I was concerned about running it through a wash in that condition.

The attendant assured me that it was completely safe, and was far more focused on trying to sell me a membership than on giving honest advice. Trusting their reassurance, I went through the wash—only to discover the next morning that not only had the car not been cleaned properly, but the driver’s side body, trim, windows, and even the paint had been significantly damaged.

In proper lighting, and especially once a professional detailer cleaned the car, deep scratches became visible across the paint and even into the window glass. Every auto detailer who inspected it told me the same thing: this kind of damage comes from taking an extremely dirty vehicle through a car wash, where the dirt acts like sandpaper. I was forced to pay over $1,000 for paint repair and ceramic coating, and there are still scratches that went right into the paint. The window remains damaged as well.

To make matters worse, when I contacted the company, “Christian” sent me three extremely low-resolution video clips—just a few seconds long, taken from far away—showing my wet car driving out of the wash at nearly 10 p.m. He claimed the light snowfall during my drive home somehow caused the damage, which is completely unrealistic and frankly insulting.

I trusted this business based on the attendant’s reassurance, and that trust resulted in expensive, permanent damage to my vehicle. Given the lack of accountability and the dismissive response I received, I cannot recommend this car wash to anyone. If your vehicle is even slightly dirty—or if you value your paint—stay far away. The photos show the vehicle before the car was (evening), after the car wash (day), scratches underneath the still dirty car, scratches after detailing. The window remains completely scratched up.

They completely destroyed the paint on my car! They scratched it up so bad and the other people who had gone through before me had the same issue. The manager here in Duluth MN refused to show me the camera footage of my car before and after. They know they wreaked my car and refuse to respond when I ask to see the footage they claim to have. I have written proof of me trying to contact them about it. I have written proof of them refusing to let me see the footage. I have photo proof of the scratches after coming out of it. I can't believe they get away with this type of behavior! it's insane!! If I had more time I'd have a lawyer sue them.

Tommys car wash on Liberia Avenue in Manassas, Va damaged my new truck. Put two inch long scratches on it. I immediately noticed and showed the Manager. Filed a claim, it was denied. So I have two magnetic signs on my truck. They say, Beware of Tommy's Car wash! There equipment damaged my truck! I get stopped every where I go. Go to their website, select 1 star and see my review!

tommy car wash in Grandville, damaged my NEW 2025 chevy blazer, I have the proof and the evidence a piece of their brushes got wedged between the bumper and the fender, pulled the bumper up about 1/4 in. the piece of brush was still wedged in, took pictures, took it back showed them, they took pictures and they said that there was nothing could about it, next step was to turn in a claim I did, a week went by I had to call them and was told that they were not going to fix it because it`s normal for brushes to do that. cancel my account due to management and the business not taking responsibility for the damage they did

Thought after about a year ago, I would give Tommy’s express car wash another chance today but of course when I ran my truck through it, I got out and checked it. The car wash can’t even take bugs off your mirrors on the outside of them or on your bumpers and it’s not as if these bugs weren’t fresh. I just renewed my membership because they made me an offer and this is a joke. This place does not care about how your vehicle turns out. They just care about the money. I will never recommend Tommy’s car wash to anybody

This place used to be great! Now it's a dump! They no longer provide towels or cleaning solutions to use. Seriously? It's a car wash why wouldn't you provide that? You can no longer wash your odd or oversized car matts. Poor quality! You were shut down for about 2-3 weeks. You would think with ALL the other car washes opening up in Hernando you would step up your game! or at least stay on top of your game and still provide necessary services. Membership cancelled.

Tommy's car wash at 1256 N Greenwich Rd., Wichita, Ks.
The brushes were turned up so high they took the plastic sheath on my back wiper, then proceeded to grab my wiper and rip it the other direction. I honked at the attendant in the wash who came over to get the brush untangled from my wiper blade arm. Made an 'insurance report' with an attendant before I left the premises. Report # 1793770. I have emailed the general manager Derrick King 3 times. I have called and left messages in his VM 3 times. I have not received any communication from him whatsoever. I would file a complaint with BBB, but this location does not have an affiliation with BBB. I definitely know why!

Unacceptable Service and Lack of Accountability at Tommy’s Express Car Wash
As a TommyClub Unlimited Subscription member, I trusted Tommy’s Express Car Wash in Visalia, CA, to clean my vehicle safely. However, in June 2025, my rear windshield wiper was damaged during multiple washes, a feature encouraged by their unlimited plan. The site leader blamed me for “neglect,” claiming a flipped wiper blade caused the issue, despite the car wash’s equipment being the likely culprit. Customers shouldn’t have to inspect their vehicles for equipment-related issues after every wash.
Worse, the Visalia location refused to provide their insurance information to my insurer, USAA, which may indicate an attempt to dodge liability or a lack of proper coverage. This has complicated my ability to resolve the claim efficiently. Additionally, co-owner called me to question my car wash usage and complain about my honest review, which was unprofessional. While they offered $1,000 (damage to car was approximately $3,000) for repairs and insurance costs, the process was frustrating, and their refusal to cooperate with USAA is unacceptable. I cannot recommend this location until significant improvements are made to equipment, customer service, and transparency.

I signed up for the three month promotion when I did the gentleman said that there was an extra month available so you get four months for $15 per month now that it did not work out they charged me the full amount for that month very deceiving

The machine wash mostly damage windshield , and to often do car wash rusty your car due chemical sit inside the body frame , also the Equipment for wash the carpet not working for long time over 2 weeks no one attention to fix also the suction vacum not been clean well no suction at all , so members paid from lower to medium & high price realy not please about this service, look like paid mongkey got peanut. No wonder know during nice weather the lot is empty also so pricely for 3 minutes $15 , should be around $5 to $9 .
Business in America so gready to make profit want quickly but end up bangkrutsy,& Chinese reasonable price but keep flow cash quickly & moving for last and growth for the next place

Gio was super helpful and showed me how to use the vacuum and gave me details on the various kinds of washes.

I love this one (on Sunset Dr here in Johnson City, Tn)! Today I had my car washed and it was the only car wash that actually gets your wheels clean! Their employees are exemplary in helping in every way! I wish to commend 3 employees that greatly helped me: Landon, Emma and Hailee! They made my experience wonderful!
Rebecca Fielder

Carwash is mediocre - no real complaint. But I signed up for Tommy's Club, thinking it was only a two month trial. Now I can't get out of it. Tommy's apparently doesn't believe in answering the phone and hasn't responded to either my phone message or e-mail. Looks like my only option is to cancel my credit card.

Went to Tommy's car wash and tried for the first time in coldwater , MI , and it will be my last , didn't even clean whole car completely missed rear window and tailgate plus bumper never been so dissatisfied in a car wash!

Won't refund my money. Auto debit should not have been on . They said they turned it off. ¿??????
Do they really need my 45 dollars?

Amazing location and helpful staff. I got the works an it got my baby looking new again !

Ray always takes great care of me.

Disappointing Experience at Tommy's Car Wash

Taking my 2020 Ford Expedition to Tommy's Car Wash was a massive mistake. Their faulty equipment outright destroyed the rear wiper assembly on my vehicle. Shortly after exiting onto the street, I noticed my rear window was wet and turned on the rear wiper--only to find it malfunctioning. To make matters worse, I was rushing to pick someone up at the Fargo airport. When I called the manager, Chad, to report the issue, he blatantly refused to assist. His justification? I had driven off the property.

This blatant lack of accountability and complete disregard for customer service is beyond unacceptable. Tommy's Car Wash clearly prioritizes their own convenience over the trust and satisfaction of their customers. Save yourself the headache, frustration, and repair costs--stay far away from this car wash.

Been a member for about 6 months at Tommy’s. They’re always very nice and smiling, which makes the experience even better. The manager, David, even came up to me and gave me some free air fresheners! Last time I went, they also gave me free cloths to dry my car. I really appreciate that this wash doesn’t leave any scratches and gets my car cleaner than other places I’ve tried. Definitely my go to car wash!

Adam Matthew Bruckhart White old racist! I’ve been a member for 6 months and my car got damaged while I was getting it washed. Tore my bumper completely off. He refused to acknowledge any fault. He repeatedly said how dump and negligent I was for having my car at a car wash and that the damages were my fault, he refused to give me the companies insurance info and told me to contact my own insurance if I felt like Tommy’s express was in the wrong. This place needs to be closed down! He’s a coward and an A-hole he kept saying how he was a former cop as if he was on an ego trip or something. He wouldn’t had addressed me in such a asinine manner if I was a big black man