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Rated 1 out of 5 stars

I dont understand why they sell japanese pokemon cards at inflated scalper prices, (currently at but previously was more than) £6.99 when every other seller never goes above £3, it was even worse when... See more

Company replied

Rated 5 out of 5 stars

First time ordering online after years of buying from tofu cute when conventions rolled round. Highly recommended to those who need their kawaii or a sweet fix! Order arrived quicker than expected,... See more

Rated 5 out of 5 stars

Placed an order on a Sunday night, items arrived on the Wednesday. Super fast delivery. Also the cheapest place I could buy the item I wanted... And was significantly cheaper than any other company I... See more

Rated 5 out of 5 stars

This is a brilliant place to pick up your favourite Japanese snacks by far, there is sooooo much to choose from on their website from drinks to biscuits and plushies as well which are adorable, there... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Cute Japanese gifts, snacks, accessories and stationery in the UK with worldwide delivery. Official UK distributor of AMUSE, Sanrio & San-X


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

317 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Great purchase, just concerned with packaging

I bought a large, white-fur sloth plushie from TofuCute. Their service was really fast; the item was dispatched on the same day the order was placed, and delivered (to NZ) in just a little over a week.

Five stars would have been given if it weren’t for the packaging. The parcel I received was considerably damaged and partially open - there was no protective wrapping or cushioning material. This raises the concern that the item could have fallen out, gotten lost or dirty at some point during delivery. That would’ve been inconvenient as the plushie was bought as a gift and was a little expensive (~$83 NZD). Luckily, the item itself came undamaged and was exactly as described/shown on the website.

Other than that, I’m fairly pleased with the purchase and would recommend the store to anyone interested! I’m not sure if they pack all their products this way but for international buyers, just be aware.

11 April 2022
Unprompted review
Rated 5 out of 5 stars

Amazing, 10/10 recommend

I ordered a mystery bag, the company are fantastic and very helpful, their website is easy to navigate and the order updated a are very helpful

11 April 2022
Unprompted review
Rated 5 out of 5 stars

I contacted customer support recently…

I contacted customer support recently regarding the expiration dates on some products prior to purchasing as I intended to get them as a gift for someone.

Customer support was very helpful in this instance and replied to me promptly with a detailed answer. Very grateful!

5 April 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

My partner ordered me some items from tofu cute yesterday to cheer me up as I have covid. I’ve always wanted to order but it’s rare for me to treat myself so never had. I am so so impressed with everything I got. And how quick the items arrived (less than 24hrs!!!) so I may have accidently ordered more things today!

24 March 2022
Unprompted review
Rated 5 out of 5 stars

Amazing- Highly recommend!

I have ordered from them multiple times and never had an issue. They respond quickly to emails and are always so sweet and helpful! I highly recommend ordering from them! My personal favorites are the amuse puchimaru charms! They are so cute and little and this is the only place I can really find them!

23 March 2022
Unprompted review
Rated 5 out of 5 stars

tofu cute review

amazing store, fast dispatch times and good pricing!! so happy to be a tomodachi member, my card is so cute😊

15 March 2022
Unprompted review
Rated 5 out of 5 stars

Such a cute shop ^_^

I ordered from here after seeing a tiktok featuring an adorable kiwi plush! The website is very cute and has such an exciting selection. I recieved plenty of order updates and it was dispated and delivered quickly. Thank you! Will be buying from here again. ^_^

11 March 2022
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend!!!

I've been ordering from the website for around 2 years now, and have always been left feeling satisfied. Amazing prices and easy to use website. There's been one time that one of the snacks that I ordered became out of stock, but they included a cute note and a tasty alternative. Can't wait to receive my recent order! :3

21 February 2022
Unprompted review
Rated 5 out of 5 stars

KAWAII

Ordered online for a very exciting trip coming soon. The packaging was great and made with care and the selection of items was fantastic. I cannot recommend them enough. I am sure I will be ordering from them many times more and with my loyalty card...I will be saving money and getting discounts!!!What is there not to like? ❤

13 February 2022
Unprompted review
Rated 5 out of 5 stars

Order was worth buying!

Got my order and tastes great!! Bought Tofu Cute Maneki Neko Snacks and i love the bag ❤️
Would recommend to buy in tofu cute shop!

12 February 2022
Unprompted review
Rated 5 out of 5 stars

Really love Tofu Cute 😍

Really love Tofu Cute. All of my previous orders have arrived safely and within a few days. My daughter loves the gacha capsules. It's great to be able to buy items like these in 🇬🇧

8 February 2022
Unprompted review
Rated 5 out of 5 stars

I love the website accessibility its so…

I love the website accessibility its so cute and appealing to the eye !I love this website so much and my orders arrive just like they say they will this is a trusted website and i dont regret purchasing here!

21 December 2021
Unprompted review
Rated 1 out of 5 stars

While most of the items I received were…

While most of the items I received were fine, several boxes I received were dented. First they denied having received an email from me at all, then when they finally replied, they blamed the damage on the postal services (when clearly the package should have been better packaged in the first place) and refused to refund as apparently the damage wasn’t significant enough. They said ‘the box can be pushed together to look normal’?. I already stated it’s a gift so clearly don’t want to give creased boxes that are clearly in bad condition. They offered I either send them back, suggesting they planned to reuse them in other orders?! Or offered a £1.50 voucher. This doesn’t even cover half the value of the items that were damaged. Not an acceptable response.

16 December 2021
Unprompted review
Tofu Cute logo

Reply from Tofu Cute

Hi Bea,
Thank you for your feedback and sorry you were unhappy with the service you received.
I can see that the first correspondence we received from you was on a Sunday and we responded at 10:30 the next day. We requested more images of the items and you stated that there was dust on one of the items and a small amount of damage to the outer box of two other items. We use some environmentally friendly packaging materials which can create a small amount of residue in the form of paper dust. This can be wiped off and doesn't cause any damage to the items. We are very sorry about the damage to the other items and have offered a voucher to cover the damage. As we understand this is a gift, we alternatively offered you a full refund on return even though the contents are likely to be fine.

While we do understand that you were upset on this occasion, we feel a 1 star review (lowered from a 2 star review) after we offered a refund or voucher is quite a severe rating for our customer service especially during a time where so many small businesses are struggling in an incredibly challenging environment.

We are sorry again about the issues that occurred and hope you have a lovely Christmas.
Team Tofu

Rated 5 out of 5 stars

Exceptional service

Exceptional service! My order is delivered quickly every time, and packaged well when I order fragile items like the Ramune. Will definitely keep buying!

3 November 2021
Unprompted review
Rated 5 out of 5 stars

Happy Tofu Cute Customer

I found this site by chance and was so pleased I did! The items are really cute and authentic which was exactly what I wanted for my Christmas gifts. Packed full of the sweetest items, shopping and payment was so easy and delivery was super fast!!
Would definitely recommend and hope to buy from Tofu Cute again 💕

29 September 2021
Unprompted review
Rated 5 out of 5 stars

Nostalgia Heaven! ♡

I purchased from Tofu Cute way back of my first ever comic con and I brought a handful of Puccho candy which was and is hands down the best! I'm so glad I found them again as it takes me back to a time where things were simpler and kinda nostalgic for me ♡

23 September 2021
Unprompted review

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