Toby's Treats  Reviews 118

Don’t sign up for subscription with Tokyo treats..as they will take money from your bank account without your authorisation after signing up for three month subscription,only. Today I checked my bank balance and I saw that Tokyo treats have charged me for another three months subscription without my authorisation to do so. And according to Tokyo treats the order cannot be cancelled or refunded as they’ve taken the money from my account. When I Only signed up for three months subscription and not 6 months subscription. But trying to communicate with Tokyo treats is like talking to a brick wall their Customer Service has to be the worst Customer Service ever.

Absolutely disgusting behaviour From Sam, staff are rude and submitted me to a barrage of verbal abuse on Facebook as i stated the shop shelves were mostly always empty

All I said was shelves were empty. I can prove all that was said. I've left excellent reviews in the past so unsure what they are saying here as all the proof is online. Got no time for bad retailers. Search B31 community page on FB. The proof is in the pudding ( just don't expect to be able to buy that pudding from Toby's)

excellent in all dealings, either in person or website

No fuss delivery, good range of products available

Fabulous service and products at Toby's. Highly recommend

Amazing stock at amazing prices. Staff are so friendly and helpful. Best small business going 👍

Great items and great service thanks

Ordered in the morning on the Saturday came same day excellent service and very friendly and helpful staff

Highly recommend Toby treats. Placed my order on the Friday for Saturday delivery and my order came on time. Great products at a fantastic price

Excellent service 😄

Excellent service always
Good value for money
Always deliver on time
Amazing munchies

I ordered the day before and got the delivery the next day at the specified time. Quality products and at reasonable prices. Would highly reccommend Toby"s treats.

Impressed with same day delivery, which was a big help. However, the online choice of items wasn't very good. If that was improved, I wouldn't hesitate to recommend them.

excellent customer service
great items and fantastic prices
i enjoy shopping at tobys treats and so does all my family and friends
👍👍👍👍👍

Ordered for a Tuesday delivery, waited until after the time slot, was going to email to see what had happened, then I got a phone call to say driver was sick and could they deliver the next day.
OK with me, and thanked them for keeping me informed.
Delivery arrived next day without a hitch.

First time I got delivered items I only received half of my order. After contacting the shop I was refunded for most of the remaining items except one which was supposed to be delivered the next day. Whilst waiting for the delivery I received a message and notification on the tracking app even tho no one ever showed up at all. At this point I just didn't bother arguing for a refund or another delivery. Delivery is horrendous and it's just not worth the hassle. Much easier to go to the shop.