TOAST Reviews 489

Excellent customer service from Sarah. Helped me to obtain jumper in colour that was sold out on website. Very pleased with service.

Beautiful glassware. Bought as a gift. Recipient was very happy, so therefore I'm a very happy customer

Incredible customer support- knowledgable & personable- A real asset to a quality brand
After some challenging life events simultaneously, I had to ask for support in return items & was supported and guided over and above expectation. Cannot recommend enough. In a world of now faceless customer service, Its refreshing to have a company who prioritise customer experience- I love this brand x

The quality of the merchandise available on the Toast website is outstanding from fashion to homewares
I have been impressed also with their follow up customer service

Wonderful materials and products that are timeless. The customer service is some of the best Ive experienced.

Sizes come up very very small. I had pyjamas for Christmas and I’m 5’3” and the trousers are so short and the body also which means they are not that comfortable. They give a size comparison so that you can compare with what you wear in other stores, my husband knew I wore size S at m&s and followed that but it’s not reflective and much smaller.

Very friendly and knowledgeable staff, made shopping an enjoyable experience 👍

I was gifted a stunning gold bracelet as a special Christmas present, and I absolutely loved it. It was elegant, unique, and felt truly special every time I wore it.

Unfortunately, after only a handful of careful wears, the clasp or chain suddenly broke while I was out, the bracelet fell off, and it was gone. For a £165 piece of jewellery and only a handful of wears within 2 months, this was devastating - far too expensive to casually replace.

We reached out to Toa.st about it. While the acknowledgement from customer service was nice enough, and that the feedback we gave would be passed on - it didn’t really attempt to resolve the issue in any way.

I still admire the artistry and design,
but the unreliable clasp on an expensive item combined with the lack of meaningful support left me feeling let down and out of pocket. Potential buyers should be aware that durability may not match the price point or beauty.

I bought a pair of leather boots from Toast, a collaboration with Solovair, few years ago. Unfortunately, I was saddened to find out that after three winters the soles had split on both boots. While the sad reality is that nothing is made to last for a lifetime anymore, Toast customer service was really thoughtful and offered to cover a repair. This really shows that they live by their values, and I will definitely keep supporting this brand in the future with this reasurance.

Toast were so helpful in responding quickly to my email request for them to check their stock to see if they still had an item no longer shown on the website.

I ordered an item that was lost in shipping. TOAST promptly refunded the shipping charges, and after looking for the item and not finding it, they quickly refunded the cost of the item. One month later, the lost item was delivered, and TOAST is now providing a UPS label for its return. Customer service agents were concerned and apologetic and took quick action.

Excellent company and customer care. So great to get help when needed. Great quality clothing and I love the styles.

Just the usual amazing service from Toast! Thanks very much 😊

Kurtis joined and left the chat in 30 seconds and didn't answer my question at all. No response at all -- just closed the chat and I had been waiting for 25 minutes.

I’ve been a toast customer for years, and really rate their approach to sustainability and style. However I recently made an expensive purchase on their website, decided it wasn’t for me when I received it, and returned it. It has been nearly three weeks since I received the email confirming return - and still no refund. This is an unacceptable timeframe to have to wait to receive a refund.

A simple query was dealt with quickly and courteously. They went above and beyond and I am really impressed.

I love toast products and have never had a delivery problem, so many of my favourite dresses have come from here over the last 15 years. Homeware is also very nice.

After 4 weeks was emailed to say I had not returned all the items via Harper and was charged (I had returned all items!) It has now been refunded but is really disappointing from Toast and Harper. Will not likely order from them again.

I can't imagine my life without Toast - I have lived in their clothes for years, mail order service and returns are easy, shops are friendly, and the clothes are comfortable durable and unique.