Sizes come up very very small. I had pyjamas for Christmas and I’m 5’3” and the trousers are so short and the body also which means they are not that comfortable. They give a size comparison so that y... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased an item on the 1st of October. Only recieved an email today (6th Oct) to say it's being delivered on the 8th. I don't know if I'm missing something here. I'd understand if the postage was fo... See more
Company replied
Phoned to check which scarf would be best match for my existing Toast trousers Sarah was really helpful and gave me a couple of options to consider Very useful when you do not live near a Toast shop a... See more
Company replied
I bought my denim patch pocket trousers recently because I bought a similar pair last year and I LOVE THEM! Perfect fabric for summer with the weight of a quality linen so they hang beautifully but th... See more
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Company details
Written by the company
TOAST is a British lifestyle brand renowned for quality, craftsmanship and timeless design. Our clothing, homeware and accessories are produced in collaboration with artisans, weavers, and mills from across the globe.
Contact info
United Kingdom
- 0333 400 5200
- contact@toa.st
- toa.st
3.6
Average
489 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks for a swift response and…
Thanks for a swift response and reassurance
29 March 2026
Unprompted review
Reply from TOAST
Thank you for taking the time to review, Margaret.
Kind Regards,
TOAST.
The customer service is brisk and cold
29 March 2026
Unprompted review
Reply from TOAST
Hello Vanessa,
Thank you for sharing your feedback. We are sorry to hear this.
If you have the time to provide further feedback, please contact us via email contact@toa.st and we can look into how we can improve your experience with us.
Kind Regards,
TOAST.
Delivery delay
Prompt and courteous response regarding a mis-delivered package.
27 March 2026
Unprompted review
Reply from TOAST
Thank you so much for your review.
We are glad we could provide a prompt and courteous response regarding your mis‑delivered package. Your feedback is truly appreciated.
Regards,
TOAST
Just underwhelmed by customer service
Just underwhelmed by customer service. They do well in helping you out in finding things etc, but I have a pair of trousers that have torn at a pocket seam after 3 months of owning. They’ve said they’ll inspect them and maybe refund if they’re found to be at fault… not sure who else could have been at fault… are the pockets not meant to be used?
Additionally (and more to the point of my feeling underwhelmed) I’ve explained that I originally ordered two pairs in the same size, one black one brown, and that despite being the “same size” the brown fit beautifully and the black didn’t. Couple of cm difference in them. I asked if toast found themselves to be at fault after their investigations if I could have the trousers back, or if I could be helped finding a pair with the same fit. This was ignored, and I was told either I could return them or not. Sigh. The trousers are £145, not cheap. But beloved. Other companies just feel so much more generous in their customer care.
But still no comment in if I could have the faulty trousers back (if toast’s internal investigations find themselves to be at fault) so I could at least mend them and keep wearing.
Have had to resort to buying three pairs of the same piece on my credit card before returning the pocket ripped pair in the hopes that one of them is the same size, as toast are unable to do this themselves…? Just a weird onus to put on the customer.
27 March 2026
Unprompted review
Reply from TOAST
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment, and we understand how frustrating this experience must feel, especially with a pair of trousers you love.
When an item develops damage, we do ask to inspect it first so that we can determine whether the issue is due to a manufacturing fault or an external factor. If we identify a manufacturing fault, we need to raise this with our supplier to ensure the issue is addressed and prevented going forward. We appreciate that this can feel disheartening when you believe the issue is quality‑related, and we want to reassure you that if our inspection confirms a manufacturing fault, we will of course arrange a full refund.
Regarding the difference in fit between the two pairs: all TOAST garments allow for a tolerance of 1–3cm, and this can mean that repeated styles may not fit exactly the same from season to season. Because of this natural variation, we’re unable to measure multiple items to match an exact fit unless the measurements fall outside that tolerance. We understand this isn’t always the answer hoped for, especially when you are trying to replace a much‑loved piece, however if you do live locally to one of our TOAST stores, you can pop in to try the style on.
We are sorry again for any disappointment caused and appreciate you sharing your experience as it helps us improve the service we offer.
Kind Regards,
TOAST.
I placed an order
I placed an order. I received an email stating my order had been processed and was on its way. When It arrived 3/4 of the order was missing. I was told this was Human Error and now the items were out of stock.
Offered a refund. Not the outcome I had hoped for
27 March 2026
Unprompted review
Reply from TOAST
Hello Joanne,
Thank you for your feedback and review.
Please could you provide your order number so we can look into this further to prevent this happening again?
Kind Regards,
TOAST.
I bought the long linen shirt dress…
I bought the long linen shirt dress while in hospital so it was waiting my return home
I LOVE it PLEASE PLEASE can you repeat in other colours
I BOUGHT the blue and white crinkle cotton dress at the same time Lovely but not as fantastic as the linen shirt dress !!!
24 February 2026
Unprompted review
Reply from TOAST
Hello Didie,
Thank you for taking the time to share your thoughts. We are pleased to hear you love this style and have passed your feedback along to our production team.
Kind Regards,
TOAST.
The delivery was on time
The delivery was on time, exactly when I expected it
26 March 2026
Unprompted review
Reply from TOAST
Thank you you for taking the time to leave your feedback, Oksana.
Kind Regards,
TOAST.
Very prompt response with exactly the…
Very prompt response with exactly the information I needed.
27 March 2026
Unprompted review
Reply from TOAST
Thank you for your kind review Jennifer.
Kind Regards,
TOAST.
Great Clothing - Very Poor Shipping
Great Clothing - Dreadful Shipping Service.
I’ve had a few issues over the last couple of years with Toast shipping. Even using next day, items arrive late.
This time, after spending £400 in the sale, I’ve now been waiting for 6 days for delivery, and the Royal Mail update is that the delivery is due to commence on Day 7. So - late for a birthday.
7 days - really Toast? And using the excuse ‘it’s a bit busy due to the sale’ - it’s simply not acceptable. 7 days to delivery, using Royal Mail 48hr in 2026 - how on earth did you manage this one?
Again - great clothes, but the warehouse SOP needs a rewrite.
* as an update to the reply from Toast. Notice of dispatch (48hr delivery), was received at 16.58, 25.03.26. Royal Mail did not receive the parcel until the morning of 26.03.26, and it’s still in South Wales. So - not 24hr as stated below, and most certainly would not have been delivered to me by 26.03.26.
27 March 2026
Unprompted review
Reply from TOAST
Thank you for getting in touch and for sharing your feedback.
Updated reply- Thank you for your update. I’m sorry for the delay and the confusion around the tracking information. We will look into this with our warehouse and Royal Mail to understand what happened. We can see that your tracking has now updated to advise: “As requested, if no one’s home, we’ll deliver your item to your chosen Safeplace on 28‑03‑2026. We’ll let you know when it’s delivered.”
If you need any further help, please feel free to contact us directly.
I’ve taken a look into your order, and I can see it was placed on the 21st with our standard delivery service of 3–4 working days. Our warehouse dispatched it on the 25th, and due to the weekend, this unfortunately took a little longer than expected as it is not considered a working day. Your parcel was dispatched via Royal Mail 24‑hour delivery, so we would have expected it to reach you on the 26th.
We will reach out to you directly to check whether your order has now arrived. If not, we can look into this further with you and investigate the delay with Royal Mail.
I completely understand how frustrating this experience has been, especially when you were relying on your order arriving in time for a birthday. While we’re glad to hear you love our clothing, I’m truly sorry that the shipping service has let you down on this occasion.
Please be assured that your feedback is being taken seriously and shared with the relevant teams.
Not great service
I sent a query but the Toast staff did not read it properly and did the exact opposite to my request. I thought I would get better service from this company.
26 March 2026
Unprompted review
Reply from TOAST
Thank you for taking the time to leave a review.
Sorry to read that your request wasn’t read correctly, and we completely understand how frustrating that must have been. We can see that you have been communicating with our team and that your query has now been resolved.
If there is anything still unresolved or if you need any further help, please let us know
Really excellent customer service (Mia)…
Really excellent customer service (Mia) responding to my request to hasten delivery of a sale item. I do love much of Toast clothing - high quality, longevity of designs and natural fabrics, but some rather high prices nowadays!
24 March 2026
Unprompted review
Reply from TOAST
Thank you for your lovely feedback. We are delighted to hear that Mia was able to help speed up your delivery. It’s wonderful to know you enjoy our clothing and appreciate the quality.
Thank you again for taking the time to share your experience.
Kind Regards,
TOAST.
Toast immediately sorted out my problem…
Toast immediately sorted out my problem with a gift card enquiry. Very helpful and prompt reply to my email.
Thankyou
24 March 2026
Unprompted review
Reply from TOAST
Thank you for taking the time to share your feedback with us. We are pleased to hear this.
Kind Regards,
TOAST.
The response to my email was immediate
The response to my email was immediate. A problem that I had regarding a lost return was dealt with in a professional and positive manner.
23 March 2026
Unprompted review
Reply from TOAST
Thank you for your feedback. I’m really glad to hear that the response to your email was immediate and that the issue with your lost return was handled professionally and positively.
We truly appreciate you taking the time to share your experience.
I spoke to a lovely
I spoke to a lovely, friendly, helpful person called Demi - she went the extra mile to sort out what I needed .
23 March 2026
Unprompted review
Reply from TOAST
Thank you for taking the time to share your experience. We are delighted to hear that Demi was able to assist you and went that extra mile. We appreciate your thoughtful feedback and look forward to helping you again in the future. TOAST
Dreadful customer service
I am extremely disappointed with the customer service at Toast. I had ordered the wrong size of a skirt, and within 30 minutes realised and contacted Toast to change to a different size. Toast responded by stating they could not change the order. The order cannot have been processed in the time between me placing the order and emailing Toast. This is terrible customer service.
20 March 2026
Unprompted review
Reply from TOAST
Hello Monica,
Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your recent experience.
Once an order has been placed, we are unable to amend it. There is a short window in which we can cancel an order, usually around ten minutes, before it begins to be processed by our warehouse team. During our busier sale period, when we experience an increased volume of orders, we are usually unable to cancel an order once it has begun the packing process.
We reached out to our warehouse team, and they were able to remove your order from the dispatch process, which meant we could cancel it for you.
If you would like to place the order again in the correct size, please get in touch with us by telephone or live chat. We would be very happy to arrange this for you and to offer free shipping as a gesture of goodwill on this occasion.
Thank you again for your feedback.
Kind regards,
TOAST.
Not compliant with EU customer protection laws
I've been a Toast customer for years. It's one of the very few brands I order from without thinking twice. I love the quality, the feel of everything, the attention to detail. The customer service experience doesn't always match the brand quality, but mostly was able to get help after a few days.
14 March 2026
Unprompted review
Reply from TOAST
Hello Melinda,
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you encountered, and we appreciate you bringing this to our attention.
We have contacted you directly by email to resolve this. We have processed a refund for the shirt and we have offered you 20% off a new order with free shipping. To place this order, please get in touch with us so we can arrange this with you.
You can reach the TOAST team through live chat, by email at contact@toa.st, or by telephone on 0333 400 5200.
Kind Regards,
TOAST
Phoned to check which scarf would be…
Phoned to check which scarf would be best match for my existing Toast trousers Sarah was really helpful and gave me a couple of options to consider Very useful when you do not live near a Toast shop and do not want to keep returning things. Chat easy to use and prompt responses
16 March 2026
Unprompted review
Reply from TOAST
Thank you for taking the time to share your experience. We are delighted to hear that Sarah was able to assist you in choosing a scarf to complement your existing TOAST trousers. We appreciate your thoughtful feedback and look forward to helping you again in the future.
Kind Regards,
TOAST.
Clueless person in the chat just lying…
Clueless person in the chat just lying to me to try and keep me quiet and move on to their next customer. Worst experience I’ve had with toast so far and I’ve been a customer for a long time. A little worried that now they seem to be growing that their losing control and starting to lack that special service , which is a shame.
14 March 2026
Unprompted review
Reply from TOAST
Hello Jane,
Thank you for taking the time to share your feedback. We are sorry to hear your recent experience left you feeling disappointed.
Your order was dispatched on 11th March, and the Royal Mail tracking information shows it is out for delivery today, therefore it is within our standard delivery timeframe which is 3-4 working days. After reviewing the chat transcript, the information provided by our team was accurate.
We are sorry you found the information provided disappointing especially if you expected the order to arrive with you sooner. If you would prefer a faster service in the future, we offer Express Delivery, which usually arrives within 1–2 working days, and Before 8pm Next Working Day Delivery, which guarantees delivery on the next working day before 8pm.
Please reach out to us if your order is not delivered within the timeframe expected.
Kind Regards,
TOAST.
Top Quality
Top quality product and excellent customer service. A real pleasure engaging with Toast.
6 March 2026
Unprompted review
Reply from TOAST
Thank you so much for a lovely review— it's wonderful to hear.
Regards,
TOAST
Excellent customer service
I fell in love with one particular dress among all the elegant clothes. However when I tried to make my online purchase, from Greece, I had a problem with the checkout. Customer Service helped me, replying very quickly in our series of exchanges and were able to email an individually-created invoice, enabling me to pay. They were so courteous and efficient. Thank you
11 March 2026
Unprompted review
Reply from TOAST
Thank you, Jenny.
We are pleased to hear that you found a dress you loved, and that our team could help you complete your order from Greece. It’s lovely to know our Customer Service team helped you and the process felt courteous. We hope you enjoy wearing your new piece.
Kind Regards,
TOAST.
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