My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service i recieved was fantastic. The whole process from reporting my repair to i being sent, repaired and recieved back was less than a week. I recieved updates of the status of repair ans whe... See more
Company replied
I cannot recommend TMT First enough for Samsung repairs. From the moment I booked, they made everything incredibly easy. The level of convenience was amazing, they arranged collection directly from... See more
Company replied
I'd noticed the SpO2 function had stopped working after 7 months (Aug 25). After a few phone calls to Samsung support they decided to collect my watch for TMT First to replace the rear case, test and... See more
Company replied
Company details
Information provided by various external sources
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Contact info
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, United Kingdom
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Repair was quick
Repair was quick, the repair was good value compared with other locations, what more can I say 5 stars!
20 May 2026
Unprompted review
Reply from TMT First
Hi there, Mike.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Smooth and straightforward repair.
Smooth and straightforward repair.
Would be useful to have somewhere to track what's going on.
DPD are rubbish though
21 May 2026
Unprompted review
Reply from TMT First
Hi there, Katy.
Thank you for your leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
OwenHi there, Steve.
Thank you for your leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Quick turn around
Quick turn around. But not sure about the warranty now for the replaced device.
22 May 2026
Unprompted review
Reply from TMT First
Hi there, Shiva.
Thank you for your leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Excellent repair of my phone
Excellent repair of my phone. Quick and prompt service.
21 May 2026
Unprompted review
Reply from TMT First
Hi there, Tyson.
Thank you for your leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
The repair you done hasn't worked
The repair you done hasn't worked. The battery still doesn't last a day.
Yes I have restored everything back to how it was, (Reply 26/05/2026)
8 May 2026
Reply from TMT First
Hi there, Stuart.
Thank you for leaving feedback.
We are sorry to hear this, have you restored any personal data back onto the watch? We can see the battery was replaced with a new one and passed all the final checks.
Kind regards
Owen
Reply from TMT First
Hi there, M.
Thank you for your leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
The phone you guys claiamd to have…
The phone you guys claiamd to have repaired has developed another issue. The front screen gum has removed. I don't why Samsung is doing this. Such an expensive phone. I've been managing the phone since.
This is the service number. 4293635711
8 May 2026
Unprompted review
Reply from TMT First
Hi there, Abiodun.
Thank you for leaving feedback.
Can you please provide your service order number that begins with 42?
Once we have this, we can help and advise further.
Kind regards
Owen
Speedy process
Quick pick-up, replaced my earbuds with a different refurbished pair to speed up the waiting process.
18 May 2026
Unprompted review
Reply from TMT First
Hi there, Yas.
Thank you for your leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Was told by samsung would be repaired…
Was told by samsung would be repaired for free as was faulty after the first repair a year prior. I did send emails straight away but couldn't be bothered with the hassle of sending it back in. I kept it for a year. Then 1 day after taking phone off charge screen just died. Samsung reassured me it would be repaired free but when I sent it in I ended up paying another £300 odd for the repair
29 March 2026
Unprompted review
Reply from TMT First
Hi there, Kenneth.
Thank you for leaving feedback.
Can you please provide your service order number that begins with 42? Once we have this, we can help and advise further.
Kind regards
Owen
They repaired my samsung flip 7 screen
They repaired my samsung flip 7 screen. Phone picked up from my house and redelivered within a week. Excellent repair, phone looks like new. Thanks!
13 May 2026
Unprompted review
Reply from TMT First
Hi there, Simon.
Thank you for your leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Sola.
Thank you for your leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Phone was repaired quickly and now like…
Phone was repaired quickly and now like new
8 May 2026
Unprompted review
Reply from TMT First
Hi there, Steve.
Thank you for your leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Michael.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Amazing support
Amazing support. My ear buds were replaced and sent the very next day. Thank you Samsung.
16 May 2026
Unprompted review
Reply from TMT First
Hi there, Korkor.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Brilliant sevice
Professioal experince, great keeping updated, best of all polite and helpful, Even a follow up call to check everything was okay.
Excellent
12 May 2026
Reply from TMT First
Hi there, Graham.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
TMT support
My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then guided me to TMT who repaired my phone through my warranty instead. No hassle, process was picked up and returned within 5 working days. Phone is brand new - Galaxy Z Fold 6👍🏼
18 May 2026
Reply from TMT First
Hi there, Davies.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Great service
Great service, repaired my phone quickky. My phone was returned to me within 1 week. I would definately used them again.
Thank you so much
14 May 2026
Unprompted review
Reply from TMT First
Hi there, Miss Dee.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Neil.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Sent my phone back under gaurantee as…
Sent my phone back under gaurantee as it had a sensor error when trying to charge. The repair has been turned around in less than a week. Returned to me very well pack too. Many thanks to everyone envolved.
15 May 2026
Reply from TMT First
Hi there, Shane.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Good company
Good company, between receiving my damaged phone, fixing it and sending it back to me was only 3 to 4 days. Phone fixed perfectly
27 April 2026
Unprompted review
Reply from TMT First
Hi there, Kylie.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
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