Have ordered numerous times from Townsend Music and never had any problems with delivery. But since I live orverseas most of the times delivery is very slow. Since postage is very expensive I expe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The vinyl arrived promptly after dispatch notification. The plastic sleeve was split on 2 sides probably due to vinyl rattling around in box during transit but vinyl not damaged at all.
Company replied
it's normally a decent enough place to order from. i have done many times over many years, but the website feels like it's a company run by barbara when she's not cleaning offices. keeps crashing, kee... See more
Company replied
Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavail... See more
Company replied
Company details
Written by the company
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Contact info
Great Harwood, United Kingdom
- customerservice@tmstor.es
- tmstor.es
4.4
Excellent
1K reviews
Replied to 79% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Townsend Music Ltd
Hi Helen,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
not the best i order 12 weeks a go and…
not the best i order 12 weeks a go and still a thing as not come and can bot get hols of them
28 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Stephen,
Thanks for providing these comments. Our Customer Service Team have reached out to you directly via email to offer assistance with your purchase and are waiting for your reply.
For reference, our team can be contacted by replying to your Order Confirmation email, using the Contact Form on our Help & Contact section of the website, via Social Media, or by Phone.
We look forward to hearing from you soon so we can sort out any issues you've been facing.
Regards,
TM Stores
Reply from Townsend Music Ltd
Hi Richard,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Reply from Townsend Music Ltd
Hi Margaret,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Ordered months ago and delivered on…
Ordered months ago and delivered on time when the album was released
21 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for the great review!
Great to hear our order arrived at your location all safely with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Great service
Great service, received cd at estimated time. Brilliant. Really pleased.
20 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team!
Regards,
TM Stores
Very well packaged item ,came on day of…
Very well packaged item ,came on day of release, regularly pre order from Townsend and most times they are spot on, on rare occasion when a problem as occurred it has been sorted quickly and efficiently in a professional and friendly manner.
13 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Andrew,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
I pre-ordered.
I pre-ordered Yonaka's new CD and a t shirt. They arrived on time and in good condition.
14 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for the great review!
Great to hear our orders arrive at your location all safely with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Reply from Townsend Music Ltd
Hello Tony,
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Regards,
TM Stores
Signed CD
When I want to support a band whose work I really enjoy, it's great to be able to pre-order their new music on a physical format. My latest purchase was a Yonaka album, signed by the band (which makes it extra special). Delivered promptly, too!
17 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Great thank you for asking👌😁!
20 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Gordon,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Reply from Townsend Music Ltd
Hi Neil,
Thanks for this great review! Glad everything arrived perfectly for you.
Regards,
TM Stores
Prodigy - Firestarter x 30
Product arrived on time and was well packaged, very happy with purchase.
14 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hey Paul!
Love this review! Glad to know our team packaged this up well and got it to you on time!
We hope to see you shop with us again
Regards,
TM Stores
Satisfied customer
Delivered on time, communicated well. Packaged great and excellent quality.
18 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Andrew,
Thank you for this review, we love hearing feedback like this, ticking all the boxes when it comes to communication, quality and delivery times!
Regards,
TM Stores
Twisted Firestarter!
Pre-ordered the 30th Anniversary of The Prodigy “Firestarter”!
Arrived on day it was released, which is excellent compared to other companies!
13 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi!
Thanks for this great review! We are so happy to hear this arrived on release day so you get to enjoy this straight away!
Regards,
TM Stores
Excellent Service
Been using Townsend Music for years and have always found them to give excellent service.
13 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thanks for this 5 star review! We love hearing when customers come back time and time again and always receive a top level service!
Have a great day!
Regards,
TM Stores
I received a faulty item and it was…
I received a faulty item and it was sorted so quickly and very efficiently. Really great customer service, highly recommended
19 February 2026
Unprompted review
Reply from Townsend Music Ltd
Hello,
Thank you for this excellent review! We are so happy to hear the team were able to sort out any issues you had.
We look forward to your returned custom.
Regards,
TM Stores
quick & helpfull
very quick response and got sent the right item after receiving the wrong one + a new item as one of mine arrived damaged.
4 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Iris,
Thank you for this great review!
We know it can be frustrating if something arrives faulty or incorrect, but it is so good to hear that our Customer Service Team were able to have this all sorted for you so efficiently!
Thanks again for taking the time to pass over your comments.
Kind Regards,
TM Stores
There was a slight problem with my…
There was a slight problem with my order. But it was sorted quickly with me sending just one email. Mistakes happen, but it’s good to see a company that can fix them quickly when they do. Recommended.
26 February 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Carl,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Regards,
TM Stores
Excellent service
Excellent service, prompt reply when i was sent the wrong item and all was put right within a couple of days, spot on.
26 February 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Paul,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Kind Regards,
TM Stores
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