The team at TMO made the repair seamless at every step, from reporting the fault to paying for the repair. Becca and Siobhan were really understanding and helpful with my problem. It made the overall... See more
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Reviews shaping this summary
They answered my call straight away and had my car booked into one of there registered repairers within the hour. once the diagnostic itemized the fault and they were informed they rang me straight aw... See more
I have used TMO on a few occasions and have been happy with the warranty cover they provide. This recent claim was handled very efficiently by Rachael with a courtesy call from her stating that the... See more
Had a problem with my car informed TMO and they where polite and efficient and helped me through the process especially Luke and Mollie, the whole process was smooth and sorted as soon as the garage... See more
Company details
About TMO - The Motoring Organisation
Written by the company
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contact info
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, United Kingdom
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4.6
Excellent
539 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Quick information given
Quick information given, knowledgable and easy communication with a very pleasant person
18 May 2026
Unprompted review
Great customer Service
Luke has always been great. Gets things done super quick and always polite and friendly. He's a real Credit to the TMO team.
18 May 2026
Unprompted review
The renewal was easy
The renewal was easy, everything was clearly explained, the agent was friendly and the information provided allowed me to make a quick decision.
18 May 2026
Unprompted review
Fantastic service
Fantastic service, credit where credit is due. Maria, Rachel and the rest of the team handled our recent motoring woes expertly. I honestly could not be without this service, even with a newer vehicle you just never know when a costly repair is about to hit you. It's great to have the peace of mind. Thank you
15 May 2026
Unprompted review
Great customer service
She was nice and polite and clear speaking and had a nice way about her. Very professional
15 May 2026
Unprompted review
Siobhan was lovely
Siobhan was lovely, helpful and a pleasure to speak too. Warranty claim was handled very quickly and promptly, great service.
14 May 2026
Unprompted review
Charlotte and Siobhan have been really…
Charlotte and Siobhan have been really great in helping me with my claim ! Was a bit worried about everything as you can imagine but they made the process very easy for me and kept me informed throughout !
14 May 2026
Unprompted review
Maria was very easy to deal with
Maria was very easy to deal with. Explained everything really well. From calling first thing today (13thMay) everything has been sorted. Great customer service!!
13 May 2026
Unprompted review
Timothy was absolutely outstanding
Timothy was absolutely outstanding. Best customer service anyone could ask for . He was polite and explained everything with no rush . Thank you
13 May 2026
Unprompted review
Great service
Great service, big shout out to Mollie who has been amazing to deal with.
13 May 2026
Unprompted review
Siobhan and all at TMO have been…
Siobhan and all at TMO have been stupendous in their help. Made the claim so easy to deal with. Thank you!
13 May 2026
Unprompted review
Great customer service from Charlotte…
Great customer service from Charlotte and Siobhan, car booked in claim all signed off very chatty and helpful
12 May 2026
Unprompted review
The service I received is excellent
The service I received is excellent, 5 stars all around.
The customer service person ( Rachel ) is a complete star with helping from first call to talk about my options to helping find the garage, then easing the hassle off the claim and also keeping my updated with the repair /claim . Thank you ⭐️⭐️⭐️⭐️⭐️
12 May 2026
Unprompted review
I would not take out a warranty from…
I would not take out a warranty from this company ever again. The service is shocking and they refuse to pay for repairs. Warranty not worth the paper it’s written on,
11 May 2026
Unprompted review
Reply from TMO - The Motoring Organisation
Dear Wendy,
We’re sorry to read your comments and naturally take feedback like this seriously.
However, despite carrying out a thorough search using the information provided separately, we’ve unfortunately been unable to locate any active or historic policy matching your details, which means we’re currently unable to investigate the concerns raised or verify the circumstances referenced in your review.
We would never refuse a valid claim without explanation or assessment, and where claims fall outside of cover, we always provide the reasoning and supporting terms in writing.
If you believe your review relates to a product held with us, please feel free to contact our customer support team directly with your policy number, vehicle registration, or any alternative details so we can try to assist further.
TMO
The customer support team are quite…
The customer support team are quite good and my claim was successful but it’s a long, complicated, time consuming process and the courtesy car conditions are almost impossible to meet for most claims which I didn’t realise when I was sold the warranty so I had to get a hire car for a few days.
19 March 2026
Unprompted review
Rachel was really helpful
Rachel was really helpful, prompt in her responses and explained everything really clearly. Thank you for your support!
1 May 2026
Unprompted review
Amazing service!
Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval,
People said to me " wouldn't bother with extendended warranty, not worth it, too much hassle to deal with, dont want to provide the service youve paid for"
Well.... The motoring organisation have proved these people wrong, i cant thank them enough for the superb service they give! The awards they win speak for themselves.
great company, superb customer service and great staff!
Many thanks again TMO,
Regards,
Chris McCarthy
1 May 2026
Unprompted review
Fast
Fast, efficient and professional.
I was very impressed with the customer service.
1 May 2026
Unprompted review
Warranty approved in no time.
When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO that received that my claim had been approved. This was a quick turnaround!
1 May 2026
Unprompted review
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