The team at TMO made the repair seamless at every step, from reporting the fault to paying for the repair. Becca and Siobhan were really understanding and helpful with my problem. It made the overall... See more
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Review summary
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Reviews shaping this summary
They answered my call straight away and had my car booked into one of there registered repairers within the hour. once the diagnostic itemized the fault and they were informed they rang me straight aw... See more
I have used TMO on a few occasions and have been happy with the warranty cover they provide. This recent claim was handled very efficiently by Rachael with a courtesy call from her stating that the... See more
Had a problem with my car informed TMO and they where polite and efficient and helped me through the process especially Luke and Mollie, the whole process was smooth and sorted as soon as the garage... See more
Company details
About TMO - The Motoring Organisation
Written by the company
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contact info
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, United Kingdom
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4.6
Excellent
540 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Warranty approved in no time.
When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO that received that my claim had been approved. This was a quick turnaround!
1 May 2026
Unprompted review
Starting a warranty claim with TMO…
When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process would be smooth and hassle free. I'm grateful to her and hope that the other end of the process (payment) ends up being just as stress-free!
1 May 2026
Unprompted review
Sorry it’s late
Sorry it’s late. Luke did a good job and got me more authorised for my claim. Paul
27 April 2026
Unprompted review
Tim was very excellent and he took his…
Tim was very excellent and he took his time to explain everything to me
28 April 2026
Unprompted review
Very helpful and quick response
Rachel was very helpful in getting my claim information, and giving me the help in finding the right claim. Very good at explaining what was required and very quick and helpful.
24 April 2026
Unprompted review
Great service and the claim was…
Great service and the claim was authorised and dealt with very quickly
17 April 2026
Unprompted review
The call handlers Mollie and Maria…
The call handlers Mollie and Maria ensured they got all the information needed in one call, they then promised to update me on the decision on the claim, I was updated just a few hours later which was very quick. mollie and Maria both made the process quick, thorough and painless, as a result of the way Mollie and Maria handled the whole process I would definitely recommend TMO to everyone
24 April 2026
Unprompted review
Excellent service thank you
23 April 2026
Unprompted review
Rachel was super helpful and very…
Rachel was super helpful and very informative, would definitely recommend the warranty based on this experience!
20 April 2026
Unprompted review
Rachel was very helpful!!!
23 April 2026
Unprompted review
Luke was very helpful
Luke was very helpful, service was quick and efficient. Good customer service and my claim was approved in no time. I am very happy with my experience with TMO so far
22 April 2026
Unprompted review
Charlotte made the experience very…
Charlotte made the experience very simple asking the relevant questions and explaining why they were in contact .
22 April 2026
Unprompted review
Rachel was polite and professional on…
Rachel was polite and professional on the call.
21 April 2026
Unprompted review
Sell a warranty on a car that no garage…
Sell a warranty on a car that no garage in their network will accept a booking for, so essentially the warranty is not worth the apart it’s written on, customer service on this matter is shocking. Car is 2020 Range Rover
Avoid both TMO and Range Rover at all costs
20 April 2026
Unprompted review
Reply from TMO - The Motoring Organisation
Hi,
We understand your frustration, but it’s important to be clear about where the issue sits.
We have a robust, established repair network made up of thousands of independent garages nationwide. This works effectively for the vast majority of vehicles we support every day.
However, your chosen vehicle is a very different proposition for garage. Across the industry, these vehicles are well known for being time-intensive, and often less commercially viable for independent garages to take on. As a result, many repairers choose not to work on them, or significantly limit availability due to demand, tooling requirements, and the risk of extended workshop time.
That’s not something we control, and it isn’t a reflection of our service or our network. Tt’s a direct consequence of the type of vehicle involved and the realities of the high demand on vehicle repair market.
To suggest the warranty is “not worth the paper it’s written on” because some garages decline this type of work isn’t a fair representation. The cover remains valid, and where a suitable repairer is identified, we support and progress claims in line with the terms as expected.
We appreciate it’s inconvenient, but the availability of repairers for certain high-demand, complex vehicles is an industry-wide challenge and is not something specific to us.
If you’re still struggling to secure a booking, please get back in touch and we’ll continue to assist where we can.
TMO
Brilliant service
Brilliant service, great communication. I had issues with my car on two different occasions. TMO dealt with my warranty with them really well both times, paying back the majority of the work that needed doing to my car. Definitely worth going with this company when buying a car for peace of mind. I was in contact with Charlotte at TMO who was really good help.
16 April 2026
Unprompted review
Good experience
Becca vas very helpful and listened to us. Very professional and curious.
17 April 2026
Unprompted review
Molly was very polite and helpful and…
Molly was very polite and helpful and finished off with avery genuine best wishes
17 April 2026
Unprompted review
Best warranty company to have contract with for your car
Best warranty company to have contract with, best customer service fast process and I would 100% recommend this company to family members and others.
Absolutely brilliant 👍
17 April 2026
Unprompted review
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