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TMC Fine Jewellers  Reviews 

273
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable during their in-person showroom consultations. Many visitors note that the stunning custom jewelry pieces and the thoughtful, regular updates provided throughout the manufacturing journey make the entire process truly wonderful and memorable. However, some customers also noted occasional issues with staff rushing appointments or using disappointing communication methods. A small group of people felt that certain interactions lacked a warm, personal touch, while others experienced unnecessary frustration regarding delivery arrangements for special surprise moments.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being exceptionally helpful,... See more

Product

Customers report extremely positive experiences with the product, expressing deep satisfaction with their... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a relaxed, luxurious, and stress-free... See more

Service

People report overwhelmingly positive experiences with the luxury service provided during consultations.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design. Her service was fantastic -... See more

Rated 5 out of 5 stars

We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful... See more

Company replied

Rated 5 out of 5 stars

Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t reco... See more

Rated 5 out of 5 stars

Rachelle was absolutely wonderful! She made me feel so comfortable and was just as excited as I was throughout the whole process. She really made such a difference and I would recommend her and TMC to... See more

Company replied


Company details

  1. #2 of 8 best companies in Jeweler
  2. #2 of 9 best companies in Jewelry Designer
  3. #2 of 8 best companies in Jewellery Manufacturer
  4. #3 of 17 best companies in Jewelry Store

About TMC Fine Jewellers

Written by the company

At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.


Contact info

4.9

Excellent

TrustScore 5 out of 5

273 reviews

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4.9

All reviews

(273)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Rachelle was absolutely wonderful! She made me feel so comfortable and was just as excited as I was throughout the whole process. She really made such a difference and I would recommend her and TMC to everyone.

23 July 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Marissa,

We are so glad to hear that Rachelle made you feel so comfortable, and supported throughout this exciting journey. Thank you for spending your time with us.

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Lexie was fantastic

Lexie was fantastic. Made me and my guests feel welcome. Very knowledgeable and made something very important easy.

25 July 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Daniel,

Thank you for sharing your kind words about your time with Lexie. We are so glad to hear she made you feel so welcomed, and helped you make an informed decision on your dream pieces.

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Great experience for ring designs and consultations

Sammy was very professional and helpful in assisting us with engagement ring designs. I received all designs and options and the estimates almost immediately afterwards and there was no pressure during the consultation to buy or make a quick decision. I felt very comfortable being there with my partner and am keen to explore further options with TMC.

16 July 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Jared,

We are so glad to hear that Sammy made it easy for you to make educated decisions on your dream pieces. We will be sure to pass on this lovely feedback to Sammy, and we look forward to working with you.

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Made us feel very welcome

Made us feel very welcome. Explained everything clearly and matched our excitement.

28 July 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Jess,

Thank you for sharing your positive experience with our team. We look forward to working with you!

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

We attended the TMC pop up in Adelaide…

We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful and not a single issue! We will for sure be ordering our wedding rings from this company as well!

16 June 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Daisy,

Thank you for sharing your wonderful experience with our team during the Adelaide Pop Up. It is our greatest honour to have crafted your engagement ring, and we look forward to discussing your wedding bands in the future.

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Absolutely love the finished product

Absolutely love the finished product. Was exactly what I imagined and the whole process was fantastic from the initial consultation through to the completed product. Loved getting updates along the way. Thankyou so much!

17 July 2026
Rated 5 out of 5 stars

Great experience

The consultation was a very genuine experience. It was a no pressure environment and there were always options and advice for every direction the conversation went. Great service and great interaction. Glad we came here

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Was an overall amazing experience

Was an overall amazing experience , Rachelle was super knowledgeable about all the rings and super accommodating for what we were looking for, she was able to answer all of our questions and help us come to a decision. The atmosphere of the store was amazing and felt super luxurious and private. Would highly recommend to all my friends.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

A Special Day

Jasmin was thorough, helpful, and very patient throughout our appointment. My partner wanted to try heaps of different options and nothing ever seemed a bother. It's obvious you have a passion for your job and we really appreciated your excellent customer service. We felt special and appreciated, thank you!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful

Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t recommend the team enough and our rings are absolutely beautiful. Thank you TMC.

14 July 2026
Rated 5 out of 5 stars

These guys were excellent

These guys were excellent. Amazing communication the whole way through, with thoughtful details to enhance your experience of getting a well-made piece of jewellery.

11 July 2026
Rated 5 out of 5 stars

Brilliant experience with TMC

TMC has been extremely pleasant to deal with. The staff have been super helpful and friendly and catered to whatever I asked for. The in-person service is also top tier. They always ask if you want any drinks from Champagne to beer to coffee and water. Over months of correspondence with them they made this process so easy.

18 July 2026
Rated 5 out of 5 stars

Lovely experience exploring wedding bands!

Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design.

Her service was fantastic - not pushy at all and genuinely helpful.

Thank you!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

My first custom Heirloom piece

I had an amazing experience designing my custom ring. From the very beginning, Poppy and Bronte took the time to listen to my ideas, answer all of my questions, and guide me through every step of the design process. It took me a long time to finalise what I wanted and they were incredibly patient, knowledgeable, and genuinely cared about creating a ring that reflected exactly what I had envisioned.

The craftsmanship is exceptional and seeing the finished ring for the first time was such a special moment—it exceeded all of my expectations. The quality, precision, and care that went into every aspect of the design are truly evident.

Thank you TMC. I will treasure my ring for a lifetime, it’s the perfect, first heirloom piece, for my daughter.

11 July 2026

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