Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design. Her service was fantastic -... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful... See more
Company replied
Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t reco... See more
Rachelle was absolutely wonderful! She made me feel so comfortable and was just as excited as I was throughout the whole process. She really made such a difference and I would recommend her and TMC to... See more
Company replied
Company details
- #2 of 8 best companies in Jeweler
- #2 of 9 best companies in Jewelry Designer
- #2 of 8 best companies in Jewellery Manufacturer
- #3 of 17 best companies in Jewelry Store
About TMC Fine Jewellers
Written by the company
At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.
Contact info
730 Brunswick Street, New Farm, 4005, Brisbane, Australia
- (07) 2140 7193
- info@tmcfinejewellers.com
- tmcfinejewellers.com
4.9
Excellent
272 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I mainly dealt with Bronte
I mainly dealt with Bronte, and occasionally a few other colleagues, throughout the process. They answered all my queries and provided helpful advice promptly. I was initially a bit hesitant about choosing an engagement ring online, but a friend had recommended them, so I decided to make an enquiry—and I'm really glad I did. Everyone I dealt with was professional, knowledgeable, and genuinely helpful from start to finish. I wouldn't hesitate to recommend them to anyone looking for an engagement ring.
26 June 2026
Reply from TMC Fine Jewellers
Hi Shane,
Thank you so much for taking the time to share your experience. We're so glad to hear Bronte and the team made he process feel easy, helpful and reassuring from start to finish. We understand that selecting the perfect ring online can feel like a big step, so it's so lovely to hear that you felt supported throughout.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Chloe and the TMC team were fantastic
Chloe and the TMC team were fantastic. During what was a pretty unfamiliar process for me, they were excellent communicators, explained every step clearly and met a very tight deadline. Many thanks to a great team!
18 June 2026
Reply from TMC Fine Jewellers
Hi Ben,
Thank you so much for your kind review. We're so pleased to hear that Chloe and the team made the process seamless and clear especially with your timeframe. We understand it can feel like an unfamiliar process in the beginning, so it is lovely to know you felt well informed and supported throughout your experience.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Great experience
Our experience from day 1 was warm and informative. The staff have always been incredibly friendly.
13 June 2026
Reply from TMC Fine Jewellers
Hi Mai Tein,
Thank you so much for taking the time to leave us a review. We're so glad to hear your experience has felt warm, informative and friendly from the very beginning. It truly means so much to our team.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
TMC really know how to make your…
TMC really know how to make your visions come true! The service was exceptional and all the jewlery pieces on display were stunning. The shop layout feels purposeful and not overwhelming. So happy with our rings and can’t wait to see them!
20 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Amylia,
Thank you so much for taking the time to leave us a lovely review! It truly means the world to us that we were able to support in bringing your vision to life, and that you enjoyed your experience with us. We are so excited for you to receive your rings!
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Review
The lady was helpful and listened when ever I had a question and didn’t try to sell something.
23 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Cooper,
Thank you so much for taking the time to leave us a review. We are so glad to hear you felt listened to and supported throughout your experience.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
People at TMC were great to help create…
People at TMC were great to help create my small ideas to life
23 June 2026
Reply from TMC Fine Jewellers
Hi Teah,
Thank you so much for your kind review! We're so pleased to hear our team could support in bringing your vision to life. Thanks again for choosing TMC.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Excellent communication the entire…
Excellent communication the entire time. The service is beyond! And the product is amazing!
16 June 2026
Reply from TMC Fine Jewellers
Hi Laura,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that you felt well looked after throughout the entire process and that you love your piece. Thank you again for choosing TMC and sharing your experience with us.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
The care and detail that went into our…
The care and detail that went into our appointment was phenomenal! The pieces are stunning and there was a wide range available for both my partner and I to look through for our ceremonial rings
13 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Debbie,
Thank you so much for your lovely review. We are so glad that you felt well cared for during your consultation with us, and that you both enjoyed viewing our ceremonial ring pieces. It means so much to us to be a small part in your journey.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Amazing team to work with
Amazing team to work with, made our experience so easy and were so helpful. Couldn’t recommend enough.
20 June 2026
Reply from TMC Fine Jewellers
Hi Keely,
Thank you so much for taking the time to leave us a review. We're delighted to hear your kind words about our team, and that your experience was positive and seamless.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Great communication during the whole…
Great communication during the whole process. It arrived within the estimated time and its perfect! Im sure she will agree when she receives it.
13 June 2026
Reply from TMC Fine Jewellers
Hi Hamish,
Thank you so much for taking the time to leave us a kind review. We're so pleased to hear everything arrived within the expected timeframe and that you love the piece. We hope your partner adores it just as much as you.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Wedding ring consult
This was my second consultation and again it was such a lovely experience. It didn't feel rushed, and I was listened to and got to see lots of different ring designs. I'm so happy I found this company as they truly do care and the jewellery is beautiful.
19 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Rach,
Thank you so much for taking the time to leave such a lovely review. We’re so glad your second consultation felt just as special, and that you felt listened to and supported throughout your experience. It truly means so much to hear that you feel cared for by our team.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Outstanding Customer Service
I’ve had a great experience with TMC Fine Jewellers. The team has been professional, responsive, and genuinely helpful throughout the entire process. They took the time to understand what I was looking for, provided valuable guidance, and kept me updated every step of the way. Their attention to detail and customer care made the experience enjoyable and stress-free. Highly recommend.
18 May 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Kevin,
Thank you so much for your lovely review. We're so pleased to hear that you felt supported throughout the process. It means so much to know that our team could make the process feel smooth, considered and enjoyable for you. Thank you again for your kind words and recommendation, we are so grateful to have been part of your journey.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Amazing experience!
From start to finish the team at TMC answered all my questions and were fantastic.
Can’t recommend them highly enough!
9 June 2026
Reply from TMC Fine Jewellers
Hi Jodie,
Thank you so much for taking the time to share your review with us. We are delighted to hear that you had such a positive experience from start to finish, and our team could answer all your questions along the way.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
From when I first walked in the…
From when I first walked in the hospitality was wonderful.
Emili went through my consultation with me, she was very professional and assured me the choices I had made were wonderful.
17 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Lachie,
Thank you so much for taking the time to leave such a lovely review. We're so pleased to hear you felt welcomed from the moment you arrived, and that Emili was of support during your consultation. We will be sure to pass on your kind words.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
We had an amazing experience with TMC…
We had an amazing experience with TMC Jewellery. Our engagement ring was completed ahead of schedule and the finished product exceeded our expectations. Shelley was fantastic to deal with—her consultation was thorough, professional, and she made the whole process easy and enjoyable. The craftsmanship and customer service were outstanding. I couldn't be happier with our ring and would highly recommend TMC Jewellery to anyone looking for quality jewellery and a great customer experience.
17 April 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Philip,
Thank you for taking the time to leave such a beautiful review. We're so delighted to hear you ring was completed ahead of schedule and that your final piece exceeded your expectations! It was a pleasure assisting you, and I’m so glad the process felt easy and enjoyable. Your kind words mean so much, and we’re grateful to have been part of creating such a special piece.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Shelley was great
Shelley was great, brilliant vibe and really helpful from start to finish!
6 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Patrick,
Thank you so much for your kind review. It was a pleasure helping you from start to finish, and I’m so glad you enjoyed the experience with us.
Kindest regards,
The TMC Fine Jewellers Team
The first consult
The first consult, staff were incredibly helpful in guiding making the right choice. Absolutely love the ring.
However was extremely frustrated that after getting the email to say it was completed and arranging a time to pick the ring up, I get sent a tracking number and realise the ring is getting sent to my apartment that’s going to have my future fiancée have to sign for it!! I would have thought a company whose primary product is engagement rings would give the slightest thought not to ruin a surprise by mailing it, especially after arranging a day and time to pick it up.
Then I was forced to have a conversation to figure out redirection arrangements while my soon to be fiancée is in the next room.
While I absolutely love the ring, the clumsy way that it was just sent out thoughtlessly and potentially ruining a once in a lifetime moment left me incredibly frustrated
9 June 2026
Reply from TMC Fine Jewellers
Hi Josh,
Thank you for taking the time to leave your review. We’re so pleased to hear that you love your ring and that your experience with our team throughout the design process was positive.
We do, however, want to sincerely apologise for the confusion surrounding delivery. While the order was initially placed with shipping selected, we understand that collection was later arranged and unfortunately those updated instructions weren’t reflected before the ring was dispatched.
We completely appreciate how important discretion is when planning a proposal and are genuinely sorry for the added stress this caused. It certainly wasn’t the experience we wanted for you, and we appreciate you bringing it to our attention.
We’ll be reaching out to you directly, as we’d value the opportunity to personally apologise and make this right.
Congratulations again on your engagement, and thank you for trusting us to create such a special piece.
The TMC Fine Jewellers Team
Amazing service!
The team at TMC were fantastic at assisting me design a ring for my fiancée from the ground up and worked through all the designing with me with excellent recommendations. (She loved the ring)
Thank you to Kira and team!
11 March 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Jon,
Thank you so much for your lovely review. We’re so glad Kira and the team could help bring your design to life, and it’s so wonderful to hear your fiancée loved the ring!
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Attention to detail in both person and…
Attention to detail in both person and over email. And quick responses, very procfessional.
3 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Jake,
Thank you so much for your kind review! We're so pleased to hear you felt well looked after both in the showroom and over email. Clear communication and attention to detail are so important to us and it's great to hear this came through in your experience.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Great service
Great service, calm relaxing atmosphere. Communication following the service is personal and casual!
6 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Nick,
Thank you so much for your kind review. We're delighted to hear that you enjoyed your experience with us and felt comfortable throughout your time in the showroom. It's so lovely to hear the communication felt personal and easy as well.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
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