Will review again when I know the outcome of my problem . Purchased 2 boxes of Luub Korean Serums , 5 in each box @ £49.99 each box. Left eye was swollen the next morning after putting applying so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pink rose Ilana diamond ring was stunning and came with a beautiful gift box with light which added to the experience so 5 stars +++!!!! However I ordered a second and though ring was lovely th... See more
Company replied
the width of these is perfect to have one either side of a loose fitting wider ring (only needed to be that size because of knuckle swelling) to prevent that middle ring from constantly turning round.... See more
Company replied
I rarely leave reviews but I've been pleasantly surprised by this company. I started watching on TV last year, their presenters are always friendly and informative and I've since purchased multiple it... See more
Company replied
Company details
About TJC
Written by the company
TJC
Since 2006 it has been our mission to serve our customers with low priced quality products, all ethically sourced and expertly made. We continue to adapt during these unexpected times and bring our customers what they need.
Essential Products
We have been working with suppliers to bring our customers essential products and we are being careful to ensure we sell these within our normal low-cost model. However, as demand is very high for certain items the cost that we have to pay has been significantly increased. We assure you we are still trying to bring our customers the best prices on these items.
Delivery
We aim to make deliveries within the 3-4 working day period.
Customer Care
Every question matters to us - Customer satisfaction is at the heart of everything we do. Our dedicated Customer Care team is always here to help with any questions or concerns you may have.
Community Giveback
One of TJC’s founding principles is to do the right things, working with locally based charities who help us donate nutritious meal to children across the UK and India. For every item purchased we donate a meal meaning our customers help us improve the lives of 35,000 children every day. When we have been able to source PPE we have been donating face masks and sanitisers to over 90 organisations from the NHS, care homes and social services.
Contact info
PO BOX 443, Feltham, TW13 9DU, United Kingdom
- 0800 260 6666 Option 3
- contactus@tjc.co.uk
- tjc.co.uk
4.3
Excellent
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have emailed you 4 times and still…
I have emailed you 4 times and still have not received my gra certificate yet otherwise it would have been full marks the ring is beautiful. I would be grateful if you could sort this for me as no one seems to answer e mails.
Regards Susan Wills
16 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I've used tjc many years
I've used tjc many years. Excellent quality goods. Highly recommend this seller
Prices are very good too..
Thank you seller and team for fast response and delivery excellent service appreciated perfect
21 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Good price
Customer service on the phone has been helpful regarding ordering and refund. Items arrived quickly and safely
19 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Always the items are as stated by the …
Always the items are as stated by the staff on the tv delivery is also good the price is good for excellent items
16 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Always a good experience
Always a good experience, and with the option of payment plans, it's perfect for things you want right now and can afford but need a little help. thanks TJC
20 April 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Excellent company with many varied
Excellent company with many varied, good quality and value items. Delivery is quick and so are refunds when required. Their Customer Services and Personal Shopper are the very best. As a customer since 2007 I would highly recommend them.
21 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Great products at reasonable prices
Overall the company offers great products and prices. Online 1£ and TV auctions are great . Wish there was a longer window to pay rather than 24 hrs after selecting auction items. I personally like to add items to the list over a feqndays. Delivery should be faster as 5 days wait is too much. Also where is the reporting of spending on their charitable work. Only a website with pictures and old info.
19 March 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
on the TV it says buy the 200grm 200…
on the TV it says buy the 200grm 200 day supply of fountain of youth collagen and on delivery the note said 200 days supplied , on opening the package the pack clearly says this will allow 80 days supply ,
mis selling totally , will be sending back
28 May 2026
Unprompted review
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
purchase a diamond ring on Auction…
purchase a diamond ring on Auction site, never received, then informed the ring was not in stock. Money taken for 2 weeks before I was informed. For a wedding anniversary present. DISGRACEFUL RETAIL PRACTICE, selling item you do not have, then not informing immediately it was not available.
17 May 2026
Reply from TJC
Dear Selina,
We sincerely regret the disappointment caused.
We have investigated your order and can confirm that it was dispatched from our side; however, unfortunately, the item was lost in transit. As the item was no longer in stock, a refund was issued to you.
We understand how frustrating this must have been, especially given the occasion. Once the item is back in stock, we will honor the same price for you and will be happy to assist you in placing the order.
Regards,
Ansh
TJC Customer Care
Don’t pay of early - TJC offers budget pay options
TJC offers budget pay options. I have shopped with this company for 10 years. The last two times that I phoned up to pay of budget payments early they have made multiple mistakes resulting in large sums of money being taken out of my account in error. The first time it eventually got sorted but this time they have got so muddled that they took a large amount out of my account in error in 2 payments and they refuse to refund it. They still haven’t told me what it was supposed to pay off and these amounts are not recognisable to me. I’ve repeatedly asked for a rundown of what the payments cleared and haven’t received one. They’ve taken money out of my account without my permission or authorisation. I am disgusted by their actions. If you buy on Budget Payments do not pay these off early and avoid this scenario.
12 May 2026
Unprompted review
Reply from TJC
Dear Avril,
We are concerned to hear about your experience.
Please share your details with us so that we can look into this further and assist you appropriately.
Regards,
Ansh
TJC Customer Care
Bought a beautiful diamond ring but the…
Bought a beautiful diamond ring but the stone fell out twice (again even after repair) so I have sent for full refund - I’ve been told I’ll be charged for a certificate that came in the package! Ridiculous - you can’t email they always make you call for “privacy” . Ring was glorious but for two stones to fall out is poor quality!
I have again been told I’ll be charged £35 for some
Certificate. The ring broke TWICE. I’ll be reporting it to the consumer ombudsman - completely ridiculous
27 May 2026
Unprompted review
Reply from TJC
Dear Customer,
We’re sorry to hear about your experience with the ring.
Please share your details with us so that we can look into this further and assist you appropriately.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Good quality
I have bought a lot of jewelry from TJC and everything is fabulous this ring is no exception, the price was just right really good quality and price.Cant wait to get more thank you.
20 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Excellent service as usual.I can always…
Excellent service as usual.I can always guarantee that .
20 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Everything great
Super fast delivery. Purchases better than expected. Wrapped beautifully. Great communication!
First time buyer. Definitely use again
20 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Haver never been disappointed with a…
Haver never been disappointed with a purchase (and I have made a few over tge years!!!)
Aways polite and able to answer any questions I may have had.
Do not bother with other channels anymore. Thank you for your service
20 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
As always
As always, delighted with my earring purchase, quality and delivery
1 May 2026
Unprompted review
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.