The service tech was extremely helpful, he found an answer to my request that worked. He made sure that I was satisfied with the Companies response by checking in several days later to make sure I w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service has been the best of any company I have ever dealt with. The Titan GPS team is second to none. From the initial contact with our sales team, Jake Keeley and Jeremy Fahler, to the tech... See more
Company replied
I called in as a new customer have some issues logging in and Stephanie was happy to help and walked me though everything in just a few minutes. It was all working perfectly and she even mentioned to... See more
Company replied
Titan Tracking/CTS Tracking is always very helpful when I call in for assistance. The gps tracking ins essential for running our business. we always now where our trucks are for emergency calls
Company replied
Company details
Written by the company
Our state-of-the-art fleet management system collects and analyzes data from your vehicles, assets, and operations and turns it into actionable insights. So, you can run your fleet with greater efficiency and safety while ensuring compliance.
Contact info
4320 Savaryn Drive SW, T6X 1Z9, Edmonton, Canada
- 1-855-287-4477
- info@ctstracking.com
- titangps.ca
4.5
Excellent
73 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I reached out with my concerns via…
I reached out with my concerns via email and they were all dealt with in a timely manner within the same workday.
17 April 2026
Unprompted review
Reply from Titan GPS
Great to hear, Elaine! We're glad your concerns were addressed ASAP, thanks for the review!
Their billing office is horrible
Their billing office is horrible, I emailed them over two weeks ago and still haven't heard back from them. They keep charging PST when I have supplied my cab card to them.
The tracker is not always correct, it shows me stopped for over 1 hour when I just arrived or it shows me idling when I am not. I am the only user so it isn't about a company complaining it is just facts on how I use it.
5 April 2026
Unprompted review
Reply from Titan GPS
Hello Colette, I apologize for the issues you've been having your with your tracker and billing system. I've forwarded your response via email to our Account Services team, someone should be reaching out within the next 24 hours. If you need anything else, please feel free to email me again. Thank you for bringing this to my attention. - Mark A.
Quick easy install & great customer service
Quick easy install and customer service rep was beyond helpful and friendly! Very good experience overall!
13 April 2026
Unprompted review
Reply from Titan GPS
Thanks for the review, Cody! We appreciate the kind words!
Awesome customer service
Customer service has been the best of any company I have ever dealt with. The Titan GPS team is second to none. From the initial contact with our sales team, Jake Keeley and Jeremy Fahler, to the techs who always answer the phone every time you call and really answer your questions so you don't have to keep calling back. They are polite and knowledgeable. So thankful we switched to Titan GPS.
6 March 2026
Unprompted review
Reply from Titan GPS
Thank you so much for the glowing review, team! We're thrilled that support has been helping you team work toward excellence, thanks again for your kind words and for being a dedicated Titan GPS customer!
Buyer beware!!!
I signed up for Titan GPS tracking for 3 pieces of equipment. The tracking did not work due to the installation. After several attempts I requested to terminate my contract. Titan GPS because I signed a contract would not let me end it early without penalizing me or making me pay the entire amount for tracking equipment that did not work. Buyer beware. This company does not right there wrongs and have no problem with charging you for tracking equipment that does not work.
3-11-2026
Titan GPS responded to this review stating they have several similar names. I know this is not the case because I spoke with there customer service yesterday 3-10-2026 and they let me know my account is deactivated but will still charge me for April and May my final contractual invoices. Please, if you are considering tracking solutions from this company reconsider.
9 March 2026
Unprompted review
Reply from Titan GPS
Hello Jeffrey, I truly apologize for the issues that you've had getting out of your contract. I attempted to look up your account to forward your info to our Support team but we have a few people with similar names and none linked to Titan GPS customers. If you have a moment and you'd like for me to get you some additional help, please feel free to email me at mark.a@ctstracking.com and I'll be happy to get you to the person that can help you the fastest. Thank you for bringing this to our attention.
Great Customer Service support
I really want to highlight the great customer support from Stephanie: Quick responses, long-term follow-through, clear and sensible approach, working effectively with available resources, effective communication via email or phone, dedicated to solid outcomes. Really all around a customer support SUPERSTAR.
24 February 2026
Unprompted review
Reply from Titan GPS
Thanks so much for sharing with us, Peter! We're thrilled that Stephanie was able to help you quickly and effectively, we'll be sure to pass on your kind words to her. We appreciate you taking the time to shout her out!
Our experience with Titan GPS has been…Amazing and easy
Our experience with Titan GPS has been outstanding. The platform offers a highly intuitive web interface and a robust mobile app that makes real-time fleet tracking seamless
23 January 2026
Unprompted review
Reply from Titan GPS
That's amazing to hear! Thanks so much for sharing your story, we're grateful to have TitanGPS customers like Westendorp Disposal!
Titan's quick and detailed response
Titan's staff responded positively and quickly. They listed to my feedback and provided a number of reasons and solutions to my questions.
5 February 2026
Unprompted review
Reply from Titan GPS
Thanks so much for sharing, Kev! We're happy our team was able to get your sorted out and back on track quickly!
I love titan gps
I love titan gps. Easy to install, great support and great software
30 November 2025
Unprompted review
Reply from Titan GPS
We're happy to hear you're enjoying Titan GPS, Sakor! Thanks so much for the review!
When calling technical support they helped with my issue and got my ELD working for me…
When calling technical support they helped me and corrected the issue quickly. The person I was speaking with was easy to understand and took care of the issue quickly
12 November 2025
Unprompted review
Reply from Titan GPS
That's great, Robert! Thanks for sharing your story with us, we're happy to hear that our tech team was able to get your ELD issue addressed and fixed quickly!
Accurate fleet tracking
Accurate fleet tracking, a user-friendly interface, and helpful customer support. Making tracking KPI for our safety program easy to find.
20 November 2025
Unprompted review
Reply from Titan GPS
Thanks so much, Giselle! We're glad you're enjoying TitanGPS!
New customer issues. Fixed immediately.
I called in as a new customer have some issues logging in and Stephanie was happy to help and walked me though everything in just a few minutes. It was all working perfectly and she even mentioned to me the extra paperwork I need to have with me to avoid any violations.
31 October 2025
Unprompted review
Reply from Titan GPS
Thanks so much for sharing with us, Garrett! We'll be sure to pass your kind words over to Stephanie, as well!
Very friendly staff
Very friendly staff who were able to answer my questions quickly. Forms were sent and account updated immediately
24 October 2025
Unprompted review
Reply from Titan GPS
Thanks so much for the review, David! Happy to hear that you're enjoying Titan GPS!
Very User-Friendly
I really appreciate that the system is easy to use and that you can see all of your units on the same screen all the time (unless you change it to suit your preferences). You can access all the information that you need directly from that main screen.
3 November 2025
Unprompted review
Reply from Titan GPS
Thanks so much for the review, Shantelle! Glad to hear our interface has been making things easier for you and your team!
The representatives worked with…
The representatives worked with operators to commision trucks quickly, sometimes the wait for call back was extended but that is very understandable with the volume of companys getting trucks ready, other than that everything went well
15 October 2025
Unprompted review
Reply from Titan GPS
Wonderful to hear, Dan! Thank you so much for your patience and for taking the time to share your story with us!
They offer great customer service and…
They offer great customer service and the peace of mind that comes with being able to track our trucks.
12 October 2025
Unprompted review
Reply from Titan GPS
Thanks so much for the review, Paula! Glad to hear our product gives your team peace of mind.
stephanie was great catch problem i…
stephanie was great catch problem i wasn't aware of worked to get it done thank you great job
3 October 2025
Unprompted review
Reply from Titan GPS
Thanks so much, Scott! We're happy to hear that Stephanie was able to help you out!
From placing a call to answering the…
From placing a call to answering the question so smooth
29 August 2025
Unprompted review
Reply from Titan GPS
Thanks so much, Dimce! We're happy to hear it!
Excellent customer service.
2 September 2025
Unprompted review
Reply from Titan GPS
Thanks so much, Todd!
Tech support was very kind and patient
Tech support was very kind and patient, excellent communication in explain how to correct my problem.
5 August 2025
Unprompted review
Reply from Titan GPS
Thanks so much for the review, Maggie!
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