I should have waited for an email reply before ordering because you offered to send me a replacement. Oh well. Fantastic product, by the way!
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See what reviewers are saying
This was our first order from Tisscare; we chose a "Tisscare Shiatsu Foot Massager with Deep Kneading Heat Therapy." The website was excellent and described the products well; the order was easy to... See more
The item came in new(no refurbished) they were out of the gray model due to it selling out, but was more then happy about the response time from them. Glad their customer service was good, quick... See more
Ordered unit from Amazon. Box was missing both power cord and remote rendering it unusable. Multiple calls to customer service I had to initiate only to be told "they don't have replacement parts to... See more
Company details
Written by the company
Tisscare is designed to provide highly effective relief for the ultimate body wellness solution. Through constant R&D, Tisscare Use materials and technologies that are more suitable for the body to help relax your body. While providing high-quality products, we also strive to provide superior customer service to our clients in all aspects of our business. No matter if you’re a returning customer or a first-time buyer, your satisfaction is our top priority. This means you can enjoy a more active lifestyle. we strive to maintain the best service in the industry while being completely transparent and providing accurate information about our products. We thank you for your interest and hope to meet all of your expectations!
Contact info
3422 Old Capitol Trail, Suite 395, , 19808, Wilmington, United States
- 2023591107
- info@tisscare.com
- tisscare.com
4.3
Excellent
105 reviews
Hasn’t replied to negative reviews
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My wife loves this amazing gift
My wife loves this amazing gift. Happy wife, happy life for sure!
28 December 2023
Convenient
Easy to buy on the website and with a good discount. Item delivered in a reasonable time.
28 December 2023
It fit my cankles!
Arrived quickly and was the perfect size. However it was delivered with no external packaging and it kinda ruined the birthday surprise
20 December 2023
The purchase was a Christmas present…
The purchase was a Christmas present and the package was wrapped to hide its contents.
15 December 2023
Reply from TISSCARE
Hi, kindly reach our customer service at support@tisscare.com or 888-908-1006(US) and we will be glad to assist you.
Poor customer service, poor quality
I placed the order directly from Tisscare website in the US and I got the order on time.
However, the product was not of a good quality and it hurt the feet when tried it on. When I asked for return, I had to bear the shipping expense (over 40$) and still haven’t received any partial refund of the product.
The customer service is extremely slow in replying to emails. Please improve the customer service experience or do not sell your products on your website.
11 November 2023
Reply from TISSCARE
Hi Bob, thank you very much for your patience. Kindly reach us via support@tisscare.com, or 888-908-1006(US), and together, we will do our best to provide satisfactory solutions.
loved everythaing about this project
loved everything about this project. I feel wonderful after I've used this. I've recommended this to friends and family.
29 November 2023
Best gift so far
I received this item as a Christmas gift and I truly love it. It relaxes me after a long day at work and I couldn’t ask for a better gift.
25 December 2023
Your service and support is bad, very bad...not only bad, it doesn't exist. I will never, ever order from you again.
I've sent you 5 emails with no reply and I can't get through on phone because I get a message that says, "VM Box is Full".
You're sending my order to the wrong address.
After 2-hours on the phone, I located the package at a UPS warehouse. I couldn't change the address because UPS said only you can. Well, I can't get in touch with you. So, I had to make two 3-hour round trips, total 6-hours, of driving, to pick up the package To top it off, it's 4-days late for a Christmas present for my wife. Your service and support is bad, very bad...it's not only bad, it doesn't exist. I will never, ever order from you again.
18 December 2023
Reply from TISSCARE
Hi Richard, we are deeply sorry that you had to go through this. Between the holiday rush and a few shipping delays, things got a little hectic. We value your business and we hope you can give us another chance to prove how much we value you. Thank you very much for your understanding.
my first unit arrived and it broke
my first unit arrived and it broke a week later.
I contacted support about it and they sent me a replacement unit right away.
great product support.
9 December 2023
Reply from TISSCARE
Hi Garry, thank you very much for trusting in Tisscare. Hope you enjoy all the healing benefits of your unit.
No responses
No responses. I tried the product for 1 week after getting it and was not impressed or happy with it. I went to the website and emailed the company email provided - No response. I called the number provided. I get some automated voice mail, no person, no personal response, nothing. I had to contact my credit card company to dispute purchase since they won't respond or take their product back.
12 December 2023
Reply from TISSCARE
Hi, thank you very much for your feedback and it breaks our hearts to know you are not satisfied with our products. Kindly bear with us as we all work our way through the bustle of the holiday season. Can we know exactly what went wrong? Also, can we have your order number and email and we will reach out to you ASAP? Kindly bear with us and be patient.
A nice gift for yourself and someone special
I've been experiencing foot pain so I brought myself this in hopes it would help. I feel like it does help. So I try to be consistent with using it. It's a nice little treat
20 December 2023
Reply from TISSCARE
Hi Katora, thank you very much for sharing this with us. We hope you get to enjoy all its benefits and lead a healthier life.
Good Product Poor Customer Service
The product works fine. Customer service is non-existent. Giving up on that!
13 December 2023
Reply from TISSCARE
Hi Crystal, we are grateful for your feedback. Kindly bear with us during this holiday season. Our customer service agents will get back to you ASAP.
Reply from TISSCARE
Hi, we are glad you love your massager. Kindly refer to the product manual to find out more about heat control or reach us directly and we will be very glad to assist you. Have a great time!
Tried to return
Tried to return. Numerous attempts to reach someone with no response. Now I’m stuck with it and cannot use it
16 November 2023
Reply from TISSCARE
Hi Erin, can you kindly tell us what is wrong with your unit? We would love to assist you as much as we can.
Best massage ever!
25 December 2023
Decent unit but turns off and on on its own
The unit is nice and helpful for sore feet. However, it shuts itself off mid cycle and if turned off and plugged in, turns itself on intermittently. I wrote to them immediately and sent iPhone videos but they said they couldn’t view the videos and stopped writing back.
11 December 2023
Gives a great message
Gives a great message. I'm able to put it on level 5 now. Noticed a difference in my feet.
15 December 2023
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